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Technical Support Engineer Support Jobs (NOW HIRING)

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company ...

Salesforce, Inc.

Technical Support Engineer

Chicago, IL · On-site

Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.* 2+ years of experience in technical support, software engineering, or related customer ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site +1

We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Brinqa

Technical Support Engineer

Brinqa has an immediate need for a Technical Support Engineer who will be responsible for investigating and resolving complex technical issues for our enterprise customers. You will use your ...

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Technical Support Engineer Support information

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How much do technical support engineer support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical support engineer support in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Technical Support Engineer Support vs Technical Support Specialist?

AspectTechnical Support Engineer SupportTechnical Support Specialist
CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance for hardware/software issues, often in a helpdesk or support center settingHandles customer inquiries, troubleshooting, and issue resolution, usually in a support or service team
Employer & IndustryUsed across IT, tech companies, and hardware vendorsCommon in IT services, software companies, and tech support firms

Both roles focus on troubleshooting and resolving technical issues, often requiring similar certifications and working in support centers. The main difference lies in scope: Technical Support Engineer Support may handle more complex technical problems, while Technical Support Specialist often deals with routine customer inquiries.

How much do technical support engineers make?

Technical Support Engineers typically earn a median annual salary ranging from $50,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with certifications and specialized skills can earn higher salaries, especially in tech-focused environments.

What does a technical support engineer support do?

A technical support engineer supports users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document solutions, and communicate technical information clearly to customers or internal teams. This role typically requires technical knowledge, problem-solving skills, and familiarity with support ticket systems.

What cities are hiring for Technical Support Engineer Support jobs?

Cities with the most Technical Support Engineer Support job openings:

What states have the most Technical Support Engineer Support jobs?

States with the most job openings for Technical Support Engineer Support jobs include:

What are popular job titles related to Technical Support Engineer Support jobs?

For Technical Support Engineer Support jobs, the most frequently searched job titles are:

Technical Support Engineer

San Francisco, CA • On-site

OSARO
Software Development • 11 - 50 employees
Learn more about OSAROexternal

$100K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for troubleshooting, and enjoy collaborating across teams, this role is your opportunity to make a meaningful impact.
About the Role
As a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You'll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams-Machine Learning, Hardware, and Infrastructure-to enhance the OSARO robotic solutions.
What You'll Do
  • Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.
  • Monitor system performance and operational metrics to identify and address issues before they impact customers. Generate internal and customer facing dashboards.
  • Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems.
  • Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.
  • Work closely with engineering and product teams to understand system behaviors and improve support protocols.
  • Create and maintain customer facing knowledge base articles for commonly encountered issues.

What you'll bring
  • A Bachelor's degree or equivalent experience.
  • 3+ years of technical support or software development experience.
  • Strong problem-solving and analytical skills.
  • Strong written and verbal communication skills
  • Excellent interpersonal skills for engaging with customers and internal stakeholders.
  • Basic knowledge of Python scripting - running from the command line, using arguments etc.
  • Basic familiarity with Unix systems.
  • Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis.
  • Basic understanding of JSON and Rest APIs.

Bonus if You Have
  • Experience with industrial robotics applications.
  • Proficiency in Python scripting.
  • Proficiency in SQL, Grafana or other data visualization tools.
  • Background in logistics or fulfillment environments.
  • Knowledge of hardware troubleshooting, networking, and IT product management.
  • Experience with Rust.

$100,000 - $160,000 a year
Actual compensation is based on various factors, including but not limited to job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
Why OSARO?
OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by industry leaders such as Peter Thiel and Jerry Yang, our mission is to empower robots with unparalleled autonomy to tackle complex tasks. With an international team of experts, we combine cutting-edge research with practical solutions to deliver exceptional results.
We believe in inclusivity, healthy debate, and diverse perspectives, striving to set a standard for equality in tech.
What We Offer
  • Health, dental, vision, and commuter benefits.
  • Generous PTO.
  • 401(k) retirement plan.
  • Paid parental leave with flexible options for extended leave.
Additional Information
  • This is a full-time, on-site role in the SF Bay Area. Remote work is not an option.
  • The position is available immediately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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