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Technical Support Engineer Remote Jobs in Muskegon, MI

Andy J Egan Co.

VDC Layout Detailer

Grand Rapids, MI · Remote

Field & Shop Support * Respond to fabrication shop questions regarding spool packages. * Support ... Technical Skills * Experience with Fabrication CADmep, Revit, M-Suite, Bluebeam, AutoCAD, and ...

TEKsystems

IT / POS Systems Technician

Muskegon, MI · Remote

$22/hr

Employing a combination of email/phone support with the latest remote support capabilities the technician will provide technical assistance with various components such as: POS Software, Windows ...

New

Workiva

Spring 2027 Intern - Sales Analyst

Allendale, MI · On-site +1

$21/hr

The Sales Analyst Intern supports various internal teams, including Sales, Finance, Accounting ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Atwell, LLC

Environmental Planner

Allendale, MI · On-site +1

$70K - $90K/yr

Who We Are Atwell, LLC is a bold leader in the consulting, engineering, and construction services ... Support Project Managers with the execution of renewable energy studies including critical issues ...

Workiva

Spring 2027 Intern - Partnerships

Allendale, MI · On-site +1

$21/hr

The Partnerships Intern supports the Strategic Partnerships team by assisting with data tracking ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

ABB

Commercial Strategy Intern - Spring 2027

Allendale, MI · Remote

$20 - $34/hr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... The work model for the role is Remote based out of Florida, USA. This role is contributing to the ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Muskegon, MI

Technical Support Engineer Remote information

See Muskegon, MI salary details

$33.9K

$71.4K

$108K

How much do technical support engineer remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support engineer remote in Muskegon, MI is $71,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $89,000.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

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For Technical Support Engineer Remote jobs in Muskegon, MI, the most frequently searched job titles are:

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The top searched job categories for Technical Support Engineer Remote jobs in Muskegon, MI are:

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Cities near Muskegon, MI with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Muskegon, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $71,397 per year, or $34.3 per hour.

VDC Layout Detailer

Andy J Egan Co.

Grand Rapids, MI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Since 1919, Egan has been the mechanical contractor that West Michigan construction managers and building owners depend on for the highest quality work. Egan is dedicated to hiring individuals who understand the importance of safety, instill integrity in all aspects of their lives, are passionate about what they do and are committed to providing value to our customers.
 

We are looking for a VDC Layout Detailer to transform coordinated BIM models into fabrication-ready and installation-ready deliverables. This role focuses on fabrication documentation, detailed install drawings, spool drawings, shop drawing production, material takeoffs, and support for fabrication and field installation activities. The VDC Layout Detailer works closely with VDC Coordinators and VDC Layout Design Leads. If you are looking for an exciting opportunity to join a growing team, we are interested in meeting you.

Duties:

Shop Drawing Production

  • Produce detailed shop drawings for fabrication and installation.
  • Create spool drawings showing dimensions, weld locations, and fabrication requirements.
  • Generate assembly drawings and skid drawings when required.
  • Create weld maps and installation package drawings.
  • Ensure drawings comply with project specifications and fabrication standards.
  • Generate ISO drawings for flushing tests, welder IDs, and related documentation.

Quality Assurance / Quality Control

  • Review spool drawings for dimensional accuracy.
  • Validate BOMs against spool drawings and fabrication requirements.

Field & Shop Support

  • Respond to fabrication shop questions regarding spool packages.
  • Support field installation teams with drawing clarifications.
  • Provide drawing revisions resulting from field conditions or project changes.
  • Update fabrication documents to reflect approved changes.

Skills & Experience:

Technical Skills

  • Experience with Fabrication CADmep, Revit, M-Suite, Bluebeam, AutoCAD, and Navisworks.
  • Familiarity with Autodesk Construction Cloud / BIM 360 or similar cloud collaboration platforms.

Industry Knowledge

  • Piping and plumbing systems
  • HVAC systems
  • Fabrication processes
  • Materials and specifications
  • Shop drawing standards

Requirements:

  • 2-5 years of detailing experience. Mechanical and plumbing field experience preferred.
  • Experience creating shop drawings, spool drawings, weld maps, installation packages, or fabrication release packages preferred.
  • Ability to read and understand engineered contract drawings.
  • Knowledge of mechanical, plumbing, piping, fabrication, and field installation workflows.
  • Experience with Microsoft Office Suite and basic computer skills.
  • Ability to work with VDC Coordinators and Designers.
  • Excellent communication skills.
  • Strong organization, planning, and time management skills.
  • Ability to work independently and as part of a project team.
  • Strong attention to detail.
  • Valid driver license and ability to travel to project sites as needed.
Schedule:
  • Monday – Friday, Full-Time
  • Typical hours: 7:00am - 4:30pm EST
  • Ability to work in office and construction site environments as required.
  • Headquarters: Grand Rapids, MI (Remote position is acceptable)
Benefits:
  • Competitive base pay
  • 100% Employer-funded Medical & Dental insurance premiums
  • Comprehensive health coverage plan (Medical, Dental, Vision, Disability, Life Insurance)
  • Paid time off (PTO) & Holidays
  • 401(K) with company match
  • Corporate Chaplain and Employee Assistance Program
  • Best and Brightest “Best of the Best” Elite Award Winner - 6 Years Running

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