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Technical Support Engineer Remote Jobs in Baltimore, MD

Ciena

Specialist, Global Technical Support

Baltimore, MD · On-site +1

$149K - $160K/yr

Act as technical escalation path for regional support groups and peer engineers, if required. Up to 50% travel required. May telecommute from anywhere in the United States. Requirements: Employer ...

DVSport

Replay Technical Support Specialist

Baltimore, MD · Remote

$45K - $55K/yr

The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining ... Responsibilities will include replay operations at assigned conferences, on-site and remote phone ...

New

Magpie Health Analytics

Data Engineer (Remote)

Baltimore, MD · Remote

$117K - $140K/yr

We are seeking a Data Engineer to support the development of cloud-native data solutions that ... technical user guides. * Stay up to date with emerging technologies, techniques, and trends to ...

Moore

Lead Agentic AI Engineer - Remote US

Lanham, MD · Remote

$165K - $175K/yr

We're looking for a Lead Agentic AI Engineer to own the technical core of this platform. This isn't ... How We'll Support You: * Jointhe largest marketing and fundraising company in North America serving ...

New

TEEMA

Salesforce Health Cloud Sr. Developer

Columbia, MD · Remote

$117K - $135K/yr

Senior Salesforce Health Cloud Developer (Remote) About the Role TEEMA is partnering with a health ... This is a high-impact role supporting mission-critical platforms in a complex, regulated healthcare ...

Allovue

Software Engineer (Remote)

Baltimore, MD · Remote

... support the needs of their students. We seek people who are creative, funny, humble, flexible ... Ansible Your Role Allovue is looking for engineers that display a love of their craft and are ...

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Technical Support Engineer Remote information

See Baltimore, MD salary details

$37.3K

$78.5K

$118.7K

How much do technical support engineer remote jobs pay per year?

As of Aug 9, 2026, the average yearly pay for technical support engineer remote in Baltimore, MD is $78,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
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Technical Support Engineer Remote jobs near you

Technical Support Engineer (Hybrid/Columbia MD)

Tenable, Inc.

Columbia, MD • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity:
  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
  • Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
  • Use remote troubleshooting techniques to troubleshoot and correct issues
  • Analyzing vulnerability scan results, system audits, and log events
  • Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
  • Recreate customer software issues in a lab environment for engineering assessment
  • Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
  • Maintain in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees
  • Continually review personal performance metrics to ensure goals are consistently met
  • May perform other duties and responsibilities that management may deem necessary from time to time
  • Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need:
  • Bachelor's degree in a technical field or equivalent experience
  • 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
  • Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
  • Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
  • Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
  • Strong analytical and problem-solving skills, with the ability to learn quickly
  • Excellent written and verbal communication; customer-focused mindset
  • Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
  • Flexibility to work occasional weekends or holidays
  • Must be able to work hybrid/onsite at HQ in Columbia, MD

And Ideally:
  • Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
  • Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
  • Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
  • Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
  • Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
  • Fundamental understanding of programming languages
  • Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
  • Experience with or understanding of Certificates and CA's
  • Basic understanding of reviewing PCAPs with tools such as Wireshark
  • Bilingual candidates are desirable but not required (Spanish, Portuguese)

#LI-Hybrid #LI-MM1
We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice

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