ZipRecruiter

Log In

1

Technical Support Engineer Jobs in Baltimore, MD

Cgm

Technical Support Engineer

Owings Mills, MD · Hybrid

Create the future of e-health together with us by becoming an Associate Technical Support Engineer At CompuGroup Medical we have the mission of building ground-breaking solutions for digital health ...

Nightwing

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Baltimore, MD

Technical Support Engineer information

See Baltimore, MD salary details

$37.3K

$78.5K

$118.7K

How much do technical support engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical support engineer in Baltimore, MD is $78,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Baltimore, MD? The most popular types of Technical Support Engineer jobs in Baltimore, MD are:
What are popular job titles related to Technical Support Engineer jobs in Baltimore, MD? For Technical Support Engineer jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Baltimore, MD look for? The top searched job categories for Technical Support Engineer jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Technical Support Engineer jobs? Cities near Baltimore, MD with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Baltimore, MD as of July 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 92% In-person, 3% Hybrid, and 5% Remote job distribution, with an average salary of $78,529 per year, or $37.8 per hour.
Technical Support Engineer

Technical Support Engineer

Cgm

Owings Mills, MD • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Create the future of e-health together with us by becoming an Associate Technical Support Engineer

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

  • Support customers using CGM proprietary products by answering calls for technical support.

  • Respond to customer inquiries and monitor programs to ensure on-time, effective responses.

  • Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.

  • Manage multiple open cases and provide timely updates to internal and external customers.


Your Qualification:

  • Associates Degree or 2 years Call Center/Customer Support experience.

  • Must have the ability to pay attention to detail and to work independently.

  • Must have the ability to handle confidential information.

  • Excellent organizational and prioritization skills.

  • Strong interpersonal and communication skills verbally and written.

  • Ability to work in a fast-paced environment.

  • Ability to multi-task and work efficiently.

What you can expect from us:

  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

  • Security: We offer a secure workplace in a crisis-proof market.

  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.


We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Apply