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Technical Support Engineer Jobs in Baltimore, MD

Support Engineer

Nottingham, MD · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

Product Support Engineer

Annapolis, MD · On-site

$60K - $180K/yr

M9 Solutions is seeking a Product Support Engineer to work on-site in support of a government ... Conduct advanced technical troubleshooting to determine what component is failing. * Create and ...

Showing results 41-60

Technical Support Engineer information

See Baltimore, MD salary details

$37.3K

$78.5K

$118.7K

How much do technical support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support engineer in Baltimore, MD is $78,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What are the most commonly searched types of Technical Support Engineer jobs in Baltimore, MD?

The most popular types of Technical Support Engineer jobs in Baltimore, MD are:

What are popular job titles related to Technical Support Engineer jobs in Baltimore, MD?

For Technical Support Engineer jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer jobs in Baltimore, MD look for?

The top searched job categories for Technical Support Engineer jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Technical Support Engineer jobs?

Cities near Baltimore, MD with the most Technical Support Engineer job openings:

Infographic showing various Technical Support Engineer job openings in Baltimore, MD as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 90% In-person, 4% Hybrid, and 6% Remote job distribution, with an average salary of $78,529 per year, or $37.8 per hour.

Engineering Technical Support Manager 2

Northrop Grumman Corporation

Annapolis, MD • On-site

Full-time

Medical, Life, PTO

Posted 25 days ago


Northrop Grumman rating

8.2

Company rating: 8.2 out of 10

Based on 363 frontline employees who took The Breakroom Quiz

88th of 540 rated manufacturers


Job description

RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE REQUIRED FOR START: Yes
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the TimeDescription
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
The Naval & Oceanic Systems business unit headquartered in Annapolis, MD is seeking dependable individuals willing to work in a collaborative environment and who are interested in expanding their horizons.
The Hardware Engineering Department is seeking a leader to manage the mechanical drafting team, consisting of CAD modelers, drafting and design checking. Emphasis is placed on leading a team of drafters and engineers that supports both development and production programs, ensuring quality engineering solutions. Duties will include managing the day-to-day workload of the team, interfacing with the program teams to help meet schedule, performance reviews, work load forecasting, and interfacing with external partners. This is a dual role manager position, involving significant technical responsibilities as well.
Our engineering work includes full life-cycle programs including design, development, system integration, hands-on testing, training, and production. The successful candidate will demonstrate a broad skill set that is balanced between interpersonal, business, and technical capabilities. The successful candidate will have a track record as an effective communicator and problem solver who is able to develop and maintain good working relationships with both internal and external stakeholders. The ideal candidate will also have the ability to operate in a team environment and collaborate across the sector business areas as required to accomplish team goals.
This position is dual role, encompassing both people management and project/technical leadership. Roles and responsibilities include, but are not limited to:
  • Functional management of 10 to 12 designers, to include performance management, career development, staffing, and compensation planning
  • Providing project and technical oversight for design activities performed by the group
  • Maintaining and ensuring application of design processes and guidelines used in the group
  • Developing proposal inputs and reviewing proposal content for both internal and external customers
  • Collaborating with peer managers to ensure consistency across multiple work groups
  • Supporting department initiatives, recruiting, technology roadmap creation, cross-campus/sector involvement, and internally funded projects
  • Recruiting, interviewing, and hiring new personnel
  • Fostering employee engagement and knowledge sharing

The successful candidate should have demonstrated experience in multi-disciplinary hardware design and analysis, an understanding of design for manufacturing practices, production engineering, developing engineering processes and procedures, and an understanding of engineering's role in supporting small to medium production quantities.
Basic Qualifications:
  • Master's Degree in a STEM related field with 6 years of relevant experience; OR a Bachelor's Degree in a STEM related field with 8 years of relevant experience; OR an Associate's Degree in a STEM related field with 10 years of relevant experience; OR a High School Diploma/GED with 12 years of relevant experience is required
  • Minimum of 6 years experience in MCAD design, creating 3D CAD models and engineering drawings of mechanical and electro-mechanical assemblies
  • Minimum of 6 years experience with Product Lifecycle Management (PLM) tools
  • Strong communication and interpersonal skills and ability to work within diverse teams
  • Demonstrated ability to lead and motivate teams as a functional manager, program manager, technical lead, and/or other significant leadership role
  • Proficiency in using common engineering design, production and office tools
  • US Citizen with active Secret clearance. Ability to obtain and maintain a TS/SSBI and pass a polygraph

Preferred Qualifications:
  • Experience with both Siemens NX, Teamcenter and Mission Product Lifecycle Management (MPLM)
  • Experience in using the following standards for design development:
    • ASME Y14.100 - Engineering Drawing Practices
    • ASME Y14.5 - Dimensioning and Tolerancing
    • ASME Y14.41 - Digital Product Definition Data Practices
    • MIL-STD-31000 - Technical Data Packages
  • Experience with Design for Manufacturability principles, GD&T interpretation, and tolerance stack up analysis
  • Previous design experience with subsea vehicles and mechanical packages
  • Able to work in a fast paced environment where multiple projects are being developed and deployed simultaneously
  • Experience with program management, functional management, and/or customer management
  • Experience with business development activities
  • Active TS/SCI clearance with polygraph

NGFeaturedJobs
Primary Level Salary Range: $139,800.00 - $209,800.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939