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Technical Support Engineer L3 Jobs (NOW HIRING)

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Stefanini, Inc

Technical Support Engineer

Greensboro, NC · On-site

Job Details Engineering Technical Support Engineer Greensboro, NC Posted: 8/3/2026 Job ID#: 64507 Job Category: Engineering Position Type: Contract Duration: 12 months Shift: 1 Remaining Positions: 1 ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Itron, Inc.

Technical Support Engineer

Chicago, IL

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

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Technical Support Engineer L3 information

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$37.5K

$79K

$119.5K

How much do technical support engineer l3 jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical support engineer l3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the roles and responsibilities of a Technical Support Engineer L3?

A Technical Support Engineer L3, also known as Level 3 support, is responsible for handling the most complex technical issues that cannot be resolved by lower-level support teams. They work closely with engineering and development teams to diagnose, troubleshoot, and resolve advanced technical problems, often involving deep system analysis and debugging. L3 engineers may also create documentation, provide mentorship to junior staff, and help implement long-term solutions to recurring issues. Their role is critical in ensuring customer satisfaction and system stability.

What skills and qualifications are needed to thrive as a Technical Support Engineer L3?

To thrive as a Technical Support Engineer L3, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, scripting languages, and relevant certifications such as CompTIA, Microsoft, or Cisco is important. Strong analytical skills, clear communication, and patience help you stand out when resolving complex issues and guiding less experienced team members. These skills ensure high-level problem resolution, customer satisfaction, and efficient escalation management in demanding technical environments.

What are typical challenges faced by a Technical Support Engineer L3, and how can they be managed effectively?

Technical Support Engineer L3s often encounter complex and escalated issues that require advanced troubleshooting and deep product knowledge. One common challenge is managing multiple high-priority cases simultaneously while maintaining effective communication with both customers and internal teams. Successfully handling this role involves strong time management, staying updated on technical developments, and collaborating closely with engineering and product teams to resolve persistent problems. Building strong relationships with customers and providing clear, proactive updates is also key to ensuring a positive support experience.

What cities are hiring for Technical Support Engineer L3 jobs?

Cities with the most Technical Support Engineer L3 job openings:

What states have the most Technical Support Engineer L3 jobs?

States with the most job openings for Technical Support Engineer L3 jobs include:

What are popular job titles related to Technical Support Engineer L3 jobs?

For Technical Support Engineer L3 jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Engineer L3 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Remote

Solovis
51 - 200 employees
Learn more about Solovisexternal

Full-time

Posted 28 days ago

Job description

Technical Support Engineer
Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed by Insight Partners, were building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you'll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide.
The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the highly complex technical issues, as well as collaborate with services, development, customer success and sales. Technical Support Engineers may review coding to isolate complicated issues and provide possible solutions to the development teams.
Key Responsibilities
  • Efficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction.
  • Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.
  • Produce and update knowledgebase articles regularly to aid customers and promote self-service solutions.
  • Consistently meet customer communication targets 95% of the time, ensuring timely updates.

Skills
  • Experience in technical aptitude
  • Experience in conflict resolution

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