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Technical Support Engineer L3 Jobs in Oregon (NOW HIRING)

NICE

Technical Support Engineer

OR · On-site +1

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work ...

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...

Smarsh

Technical Support Engineer I

Portland, OR · On-site

$60K - $70K/yr

Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this role, you will manage customer account changes, including product downgrades and cancellations, while ...

Smarsh, Inc.

Technical Support Engineer I

Portland, OR · On-site

$60K - $80K/yr

Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this role, you will manage customer account changes, including product downgrades and cancellations, while ...

Bluesight

Technical Support Engineer - PrivacyPro

OR · On-site +1

$30 - $35/hr

Position Overview We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based ...

Ping Identity

Senior Technical Support Engineer

OR · On-site +1

$70K - $87K/yr

As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our ... Contributing to technical screening, interviewing and final selection of new team members

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our customers. Because events are high-stakes and often stressful to manage, our customers rely on our ...

Amat

Technical Support Engineer (TSE) MDP

Portland, OR · On-site +1

$116K - $159K/yr

Support multiple technical escalations, resolve with focus on time to resolution and quality of work * Attend customer field issues meetings with FSO, collaborate with BU engineers * Recommend best ...

Amat

Technical Support Engineer (TSE) MDP

Beaverton, OR · On-site +1

$116K - $159K/yr

Support multiple technical escalations, resolve with focus on time to resolution and quality of work * Attend customer field issues meetings with FSO, collaborate with BU engineers * Recommend best ...

Ping Identity

Senior Technical Support Engineer - Elite

OR · On-site +1

$80K - $100K/yr

Team members work a varied schedule supporting our global customer base. Responsibilities Include: * You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions ...

Chainguard

Customer Support Manager

OR · On-site +1

You will manage the AMER Technical Support Engineering team, part of a broader global follow-the ... You own the operational layer between L2 and L3, which means you think about ticket routing ...

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Technical Support Engineer L3 information

What are the roles and responsibilities of a Technical Support Engineer L3?

A Technical Support Engineer L3, also known as Level 3 support, is responsible for handling the most complex technical issues that cannot be resolved by lower-level support teams. They work closely with engineering and development teams to diagnose, troubleshoot, and resolve advanced technical problems, often involving deep system analysis and debugging. L3 engineers may also create documentation, provide mentorship to junior staff, and help implement long-term solutions to recurring issues. Their role is critical in ensuring customer satisfaction and system stability.

What skills and qualifications are needed to thrive as a Technical Support Engineer L3?

To thrive as a Technical Support Engineer L3, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, scripting languages, and relevant certifications such as CompTIA, Microsoft, or Cisco is important. Strong analytical skills, clear communication, and patience help you stand out when resolving complex issues and guiding less experienced team members. These skills ensure high-level problem resolution, customer satisfaction, and efficient escalation management in demanding technical environments.

What are typical challenges faced by a Technical Support Engineer L3, and how can they be managed effectively?

Technical Support Engineer L3s often encounter complex and escalated issues that require advanced troubleshooting and deep product knowledge. One common challenge is managing multiple high-priority cases simultaneously while maintaining effective communication with both customers and internal teams. Successfully handling this role involves strong time management, staying updated on technical developments, and collaborating closely with engineering and product teams to resolve persistent problems. Building strong relationships with customers and providing clear, proactive updates is also key to ensuring a positive support experience.

What cities in Oregon are hiring for Technical Support Engineer L3 jobs?

Cities in Oregon with the most Technical Support Engineer L3 job openings:

Technical Support Engineer

Hillsboro, OR • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 23 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Engineer


On behalf of our client, Procom Service is searching for a Technical Support Engineer for a contract opportunity in Hillsboro, OR. 


Technical Support Engineer Job Details


Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals. 


Technical Support Engineer Mandatory Skills

  • IIS 
  • Windows Server 
  • Webservices 
  • Windows Application 
  • Clustered Environment 
  • Excellent Communication Skills (writing/verbal) 
  • Ability and willingness to learn a new internal tool 
  • Ability to work well with a team 
  • Minimum 2-4 years college degree in relevant field 
  • Minimum 4-6 years relative hands on experience 


Technical Support Engineer Nice to Have Skills

  • SQL Server 
  • C#.NET 
  • Script language 
  • App Fabric


Technical Support Engineer Start Date


ASAP


Technical Support Engineer Assignment Length


6 Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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