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Technical Support Engineer L3 Jobs in Oregon (NOW HIRING)

Cloud Campaign

Support Engineer

Portland, OR · On-site

Support Engineer Reports To: VP, Revenue Employment Type: Full-Time Who We Are Cloud Campaign is ... technical support and solutions to customers, ensuring seamless integration, data flow, and ...

Obsidian Security

Senior Support Engineer

OR · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify ... This role sits at the technical center of how we deliver support. It has two mandates. First, you ...

Sureify

Technical Support Analyst

OR · On-site +1

Facilitate hand-offs with our India-based engineering teams, including occasional early-morning ... Experience: 2+ years of experience in technical support, IT operations, coordination, or a data ...

Biamp

Technical Support Specialist

Beaverton, OR · On-site

The Technical Support Specialist provides technical support, advice, and assistance to Biamp ... Identify and escalate priority issues to Applications Engineers and other groups where appropriate

Biamp

Technical Support Specialist

Beaverton, OR · On-site

The Technical Support Specialist provides technical support, advice, and assistance to Biamp ... Identify and upscale priority issues to Applications engineers and other groups where appropriate

Eon

Senior Support Engineer

OR · On-site +1

Position Overview As a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system ...

Biamp

Technical Support Specialist

Beaverton, OR · On-site

The Technical Support Specialist provides technical support, advice, and assistance to Biamp ... Identify and escalate priority issues to Applications Engineers and other groups where appropriate

Trimble

Technical Support Representative

Lake Oswego, OR · On-site

$19.62 - $24.52/hr

Experience in architecture, engineering, or construction software (BIM, ProjectSight, Prolog ... support, SQL, technical support, browser troubleshooting, construction technology, ProjectSight ...

Defense Unicorns

Customer Support Engineer (ComD092)

OR · On-site +1

As a Support Engineer, you're not reading from a script or routing tickets into a void. You're the ... You'll work directly with technical customers to troubleshoot complex issues across Kubernetes ...

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All JobsTechnical Support Engineer L3 JobsTechnical Support Engineer L3 Jobs in Oregon

Technical Support Engineer L3 information

What are the roles and responsibilities of a Technical Support Engineer L3?

A Technical Support Engineer L3, also known as Level 3 support, is responsible for handling the most complex technical issues that cannot be resolved by lower-level support teams. They work closely with engineering and development teams to diagnose, troubleshoot, and resolve advanced technical problems, often involving deep system analysis and debugging. L3 engineers may also create documentation, provide mentorship to junior staff, and help implement long-term solutions to recurring issues. Their role is critical in ensuring customer satisfaction and system stability.

What skills and qualifications are needed to thrive as a Technical Support Engineer L3?

To thrive as a Technical Support Engineer L3, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, scripting languages, and relevant certifications such as CompTIA, Microsoft, or Cisco is important. Strong analytical skills, clear communication, and patience help you stand out when resolving complex issues and guiding less experienced team members. These skills ensure high-level problem resolution, customer satisfaction, and efficient escalation management in demanding technical environments.

What are typical challenges faced by a Technical Support Engineer L3, and how can they be managed effectively?

Technical Support Engineer L3s often encounter complex and escalated issues that require advanced troubleshooting and deep product knowledge. One common challenge is managing multiple high-priority cases simultaneously while maintaining effective communication with both customers and internal teams. Successfully handling this role involves strong time management, staying updated on technical developments, and collaborating closely with engineering and product teams to resolve persistent problems. Building strong relationships with customers and providing clear, proactive updates is also key to ensuring a positive support experience.

What cities in Oregon are hiring for Technical Support Engineer L3 jobs?

Cities in Oregon with the most Technical Support Engineer L3 job openings:

Applications & Technical Support Engineer I (Semiconductor)

Hillsboro, OR

Ebara Technologies Inc
Semiconductor and Electronic Component Manufacturing • 51 - 200 employees
Learn more about Ebara Technologies Incexternal

$36.06 - $40.87/hr

Full-time

Re-posted 20 days ago

Job description

POSITION SUMMARY

Under direct supervision, provides application engineering support for the development, implementation, and optimization of ETI's component products and services, including vacuum pumps, dry pumps, abatement systems, and related semiconductor equipment. Serves as a technical resource for customers, field service engineers, technicians, and internal teams by providing product selection guidance, application recommendations, troubleshooting assistance, and root cause analysis. Supports the diagnosis, repair, debugging, and continuous improvement of complex electro-mechanical and chemical systems to maintain high levels of equipment performance, reliability, and customer satisfaction.

ESSENTIAL FUNCTIONS

  • Provide, present, and interpret design, application, and service information, and make presentations on all aspects of ETI Components Vacuum and Abatement Products. (Essential)
  • Assist sales staff in assessing the potential application of company products to meet customer needs and prepare detailed product specifications and data by communicating with other offices of Ebara worldwide. (Essential)
  • Provide technical applications and marketing support for the development and implementation of customer applications dealing with complex operating systems. (Essential)
  • Provide support to Sales, Marketing, and Field Service regarding product specification, selection, and part numbers. (Essential)
  • Implement detailed customer installation plans and assist. (Essential)
  • Work on problems of limited scope and complexity where analysis of situations or data requires a review of identifiable factors. (Essential)
  • Provide follow-up support in disseminating technical information on specific applications. (Essential)
  • Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
  • Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
  • Perform other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Education

  • Bachelor's Degree in Engineering (Chemical or Physics preferred), or equivalent experience.

Experience

  • One (1) to four (4) years of work experience, preferably in the semiconductor industry

SKILLS & ABILITIES

  • Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.

  • Speaking in front of groups/strong presentation skills.

  • Strong time management skills. Self-starter.

  • Demonstrated leadership and program management skills.

  • Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.

  • Demonstrated teamwork and organizational skills.

  • Demonstrated excellent written and oral communication skills.

  • Provide verification of a good driving record if servicing customers offsite.

You should be proficient in:

  • Equipment Troubleshooting
  • Electrical Schematics
  • Electrical Troubleshooting Skills
  • 5 Why (Root Cause Analysis Method)
  • Mechanical Troubleshooting Skills
  • Service
  • Maintenance and Repair Skills
  • Mechanical Systems & Component Repair
  • abatement
  • application engineering support
  • dry pumps
  • product selection guidance
  • technical support
  • vacuum abatement
  • design interpretation

Machines & technologies you'll use:

  • air cooled dry (oil free) vacuum pumps
  • Precision Chiller Systems
  • Turbomolecular Pumps
  • Vacuum Gauges
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