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Technical Support Associate Jobs in Rochester Hills, MI

Aquent

EV Technical service Agent

Warren, MI · On-site +1

$23 - $26/hr

Support the creation of comprehensive training materials, leveraging your experience and expertise ... Associate/Trade degree in a related field or four years of equivalent experience in an electrical ...

Edge Technologies

Field Service Technician

Detroit, MI · Remote

... from fellow Technical Support associates before the customer visit. This will include any action or troubleshooting activities already taken with the customer to address their needsTools and ...

PCS Company

IT Support Technician Co-op

Fraser, MI · On-site

$19.25 - $26.50/hr

This role offers the opportunity to develop technical, problem-solving, and customer service skills ... Associate degree in Information Technology preferred. * A+ certification preferred. * Ongoing ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Rochester Hills, MI

Technical Support Associate information

See Rochester Hills, MI salary details

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How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Rochester Hills, MI is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Rochester Hills, MI?

The most popular types of Technical Support jobs in Rochester Hills, MI are:

What job categories do people searching Technical Support Associate jobs in Rochester Hills, MI look for?

The top searched job categories for Technical Support Associate jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Technical Support Associate jobs?

Cities near Rochester Hills, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

EV Technical service Agent

Aquent

Warren, MI • On-site, Remote

$23 - $26/hr

Temporary

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

Placement Type:
Temporary
Salary:
$23-26 Hourly
Start Date:
Jul 20, 2026
Aquent is proud to partner with a leading innovator in sustainable energy solutions, a company dedicated to shaping the future of mobility and power. This esteemed client is at the forefront of developing advanced energy ecosystems, committed to delivering cutting-edge technology that transforms how we live and move.
Are you ready to be a pivotal force in the electrifying world of advanced energy? We're seeking a highly skilled and passionate professional to join a groundbreaking team where your expertise will directly influence customer satisfaction and the reliability of advanced energy solutions. This is your chance to not only resolve immediate technical challenges but also contribute significantly to the evolution of a comprehensive energy ecosystem, shaping the future of sustainable living and directly impacting our customers' seamless experience with cutting-edge technology.
About the Role
Step into a dynamic role where your technical prowess and passion for customer satisfaction will drive the success of cutting-edge energy solutions. You will be instrumental in ensuring the seamless operation of advanced charging equipment, directly impacting customer experience and the broader adoption of sustainable technology. This is an incredible opportunity to leverage your electrical and technical skills in a fast-paced environment, making a tangible difference in the future of energy.
Key Responsibilities
  • Perform remote diagnosis and troubleshooting of advanced energy charging equipment, utilizing available tools to identify and resolve complex technical issues.
  • Provide clear, actionable resolution guidance for on-site visits by service partners, ensuring efficient and effective problem-solving.
  • Ensure exceptional customer satisfaction throughout the issue resolution process, acting as a trusted advisor.
  • Create and meticulously update customer cases in our case management system, maintaining accurate records of interactions and resolutions.
  • Coordinate seamlessly with logistics teams for timely parts ordering and efficient returns management.
  • Serve as a primary lead for technical escalations, providing expert guidance to service partners, non-technical advisors, and other stakeholders.
  • Act as a subject matter expert, providing training on technical details to other team members and contributing to a knowledgeable support environment.
  • Offer valuable insights and feedback to continuously improve operational efficiencies and elevate overall customer satisfaction.
  • Determine warranty status and expertly manage claims, ensuring adherence to policy and customer expectations.
  • Reconcile claims with logistics at month-end, as required, maintaining financial accuracy.
  • Facilitate warm transfers and schedule service technician visits when necessary, ensuring smooth transitions for customers.
  • Train other agents as needed, fostering a culture of continuous learning and skill development.
  • Support the creation of comprehensive training materials, leveraging your experience and expertise to build valuable resources.

Must-Have Qualifications
  • Demonstrated safety-first attitude in all work practices.
  • Proficiency in IT and Wi-Fi troubleshooting, capable of diagnosing and resolving connectivity issues.
  • 3+ years of experience as an electrician or working extensively on electrical components.
  • Minimum 2 years of experience in a call center or customer-facing environment, delivering exceptional support.
  • Proficiency in standard office software, including word processing, email, collaboration platforms, and spreadsheets; along with case management software.
  • The ability to effectively balance competing priorities while maintaining effectiveness in a dynamic, often fast-paced environment.
  • Adept oral and written communication skills, including understanding customer needs, conveying messages clearly, presenting information effectively, and communicating openly.
  • High level of interpersonal skills to collaborate effectively with diverse teams and individuals.
  • Strong computer skills to develop, maintain, and analyze data, supporting informed decision-making.
  • Demonstrated ability to quickly learn new technologies and processes, and adapt seamlessly to change.
  • Ability to innovate, solve complex issues creatively, and present new ideas for improvement.
  • Excellent time management skills - the ability to effectively and efficiently prioritize and focus on the most impactful activities.
  • Responsive and understanding of business issues and data challenges within support and technical systems.
  • High level of analytical ability, particularly for addressing unusual, difficult, or complex problems.
  • Ability to lead problem-solving activities and manage resolution targets to successful completion.
  • Associate/Trade degree in a related field or four years of equivalent experience in an electrical capacity.
  • Valid driver's license.

Nice-to-Have Qualifications
  • Experience with advanced energy charging equipment repair or installation.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
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