Technical Support Associate Jobs in Rochester Hills, MI

Technical Trainer | Data Center 

About the Role 

As a CBRE Learning and Development Senior Analyst, you will partner with Data Center and Critical Environment business units to identify technical learning needs and deliver scalable, high‐impact training solutions. This role is responsible for designing, developing, and deploying programs that prepare data center technicians and low‐voltage professionals to safely and consistently perform work in live data center environments. 

This position sits within the Talent, Learning & Development function and supports CBRE’s operational excellence by ensuring technical staff are trained on industry standards, best practices, and hands‐on cabling methodologies used in mission‐critical facilities. 

What You’ll Do 

Technical Training 

• Serve as a technical learning ambassador by modeling behaviors aligned with CBRE RISE values. 
• Facilitate technical training programs and support onboarding for data center technicians, with a strong emphasis on low‐voltage and structured cabling systems. 
• Responsible for teaching: 
• Low‐voltage electrical fundamentals (copper and fiber) 
• Pulling, routing, dressing, securing, and labeling structured cabling 
• Patching, cross‐connecting, splicing, and termination (CAT5e/6/6A, fiber) 
• Testing and certification using industry‐standard test equipment 
• Data center pathways, racks, cabinets, and ladder tray systems 
• Safety practices for work in live data center environments 
• Conduct training assessments to evaluate technical skills and provide remediation and coaching 
• Develop training reports 

Content, Platforms & Standards 

• Partner with subject‐matter experts (SMEs), field leadership, and operations teams to validate technical accuracy and relevance of training materials. 
• Develop learning assets including instructor‐led content, job aids, simulations, assessments, SOPs, and digital modules. 
• Translate field‐level processes into clear, repeatable, technician‐friendly training content. 
• Ensure training content aligns with industry standards and best practices (e.g., TIA/EIA, BICSI methodology, client requirements). 
• Create evaluations and measurement tools to assess technician readiness, skill progression, and training effectiveness. 

Governance, Quality & Optimization 

• Audit and evaluate learning programs to ensure consistent delivery, compliance, and quality across regions. 
• Review training metrics, technician feedback, and performance outcomes to continuously improve content and delivery methods. 
• Recommend and implement improved training strategies and delivery models to optimize knowledge transfer from classroom to job site. 

Leadership & Collaboration 

• Support cross‐functional initiatives by explaining complex technical concepts in clear, actionable terms. 
• Impact both individual learner performance and broader team capability through standardized, repeatable training frameworks. 

What You’ll Need 

Education & Experience 

• Bachelor’s degree preferred or equivalent combination of education and experience. 
• 2–5 years of hands‐on experience with low‐voltage electrical and structured cabling work, including: 
• Cable pulling and routing 
• Termination, splicing, and patching 
• Testing and troubleshooting copper and/or fiber cabling 
• Direct experience working in data center or mission‐critical environments strongly preferred. 
• Proficiency in Microsoft PowerPoint and Word 

Technical & Professional Skills 

• Working knowledge of data center infrastructure, pathways, racks, and cabling standards. 
• Ability to analyze technical workflows and translate them into structured learning solutions. 
• Strong organizational and instructional design skills with attention to detail. 

Disclaimers:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Associate Technical Trainer position is $80,000/ year and the maximum salary for the Associate Technical Trainer position is $85,000/ year. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com