Technical Support Associate Jobs in Reston, VA (NOW HIRING)

Important Notice: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.
The Department of Environmental Services (DES), is seeking an Engineering Support Associate to become part of a team, performing multi-skilled engineering support work for the Water/Sewer/Streets Bureau. The work includes entry to advanced level technical engineering support of Arlington County's Water, Sanitary Sewer, Storm Sewer and Street infrastructure.
Responsibilities
Specific duties include:

• Reviewing, investigating, and responding to citizen generated maintenance requests using the QAlert system;
• Providing customer service by researching and resolving citizen issues, working with technical staff and contractors, business owners and property owners during investigations to understand, address, and follow-up on concerns;
• Creating and assigning requests/tasks to Trades Manager Leaders using the County's asset management system (Cartegraph);
• Providing support for emergency operations such as supporting and/or performing snow removal;
• Managing small construction repair programs and projects such as driveway apron replacement, guardrail, fence, tree removal, and handrail in the County Right of Way (ROW);
• Locating, researching, and interpreting records, easements, deeds, and drawings to assist engineers and construction crews with maintenance work;
• Responding to FOIA requests for utility records, plans, and drawings; and
• Performing other work-related duties as assigned.

Qualifications
Minimum Requirements: This position may be filled at the ESA I, II, or III level.
Education and experience: Graduation from high school, vocational school, a GED certificate or the equivalent; and some experience in one or more of the following areas:

• Engineering support;
• Construction management;
• Laboratory experience conducting tests;
• Customer service in a trades environment; and/or Automated records management.

Substitution: Bachelor's degree in construction management, engineering, architecture, or a related field may substitute for up to one year of experience.
Desirable: Preference may be given to candidates with a valid Commercial Driver's License (CDL) A or B, and experience in one or more of the following:

• Preparing, updating, and/or locating records, drawings, and plats;
• Mapping and performing spatial analyses with ArcGIS Pro;
• Working with an automated work order management system (Cartegraph) and/or utility billing software (Cayenta);
• Reading engineering plans, schematics, maps, and drawings showing water and/or sewer systems;
• Drafting with AutoCAD; and/or
• Working with citizens to resolve public works requests.

Special Requirements:
Cover Letter: Please attach a cover letter or alternatively, use the space provided in the supplemental question section to describe your experience in the following area(s):

• Engineering support;
• Construction Management;
• Laboratory experience conducting tests;
• Customer service/administrative support in a trades environment; and/or
• Automated/Utility records management.

Driver's License: The applicant must possess a valid driver's license and authorize Arlington County to obtain, or the applicant must provide a copy of the official driving record. Any offer of employment will be contingent upon a favorable review of the applicant's driving record.
Background Check: A pre-employment background check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
Working Conditions:
Work is performed both outdoors in all types of weather conditions and within an office environment. The work environment includes exposure to drafts, noise, dust, grease, and dirt, and may include extended periods of standing, walking, bending, crouching, and lifting light to heavy objects and equipment.
Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions. In accordance with § 19.2-392.15, applicants are not required to provide information regarding sealed arrests, charges, or convictions in response to any questions or inquiries during the hiring process.
Additional Information
Work hours: This is a full-time, 40 hour per week position typically 7:00 am and 3:30 pm, Monday through Friday. Employee must be available for callback in emergency situations, particularly during snow removal season. Employee may be required to work alternate work shift(s) which may include extended shift(s), hours outside of normal schedule, and include evening and/or weekends (typically only during snow season).12-hour shifts are required during snow operations. This position is not telework eligible.
This position is part of the Engineering Support Associate Multi-Grade (I, II and III) pay band which includes Grades 11, 13 and 14 for entry, journey and senior level work. The pay range above encompasses Grades 11 through 14. Most new hires begin at Grade 11; however, applicants with previous experience may be considered eligible to be hired at a higher level. The supervisor will discuss with employees how the competencies can be achieved, both through training and experience on the job.
Salary Ranges:
Engineering Support Associate I (Entry): $56,201.60 - $87,110.40 Annually
Engineering Support Associate II (Journey): $61,984.00 - $96,096.00 Annually
Engineering Support Associate III (Senior): $65,104.00 - $100,921.60 Annually
This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.
For more information on Arlington County's generous benefits and retirement plan, click here.
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