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Technical Support Associate Jobs in Reston, VA (NOW HIRING)

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Technical Support Associate information

See Reston, VA salary details

$11

$25

$59

How much do technical support associate jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for technical support associate in Reston, VA is $25.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $27.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Reston, VA? The most popular types of Technical Support jobs in Reston, VA are:
What job categories do people searching Technical Support Associate jobs in Reston, VA look for? The top searched job categories for Technical Support Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Technical Support Associate jobs? Cities near Reston, VA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,534 per year, or $25.7 per hour.
Seasonal, Operations Technical Specialist (Part Time)

Seasonal, Operations Technical Specialist (Part Time)

H&R Block

Arlington, VA • On-site

Full-time

Re-posted 4 days ago

Job description

Job Summary:
H&R Block is a leading company in the tax industry, committed to providing help and inspiring confidence in clients and communities. They are seeking a Seasonal Operations Technical Specialist to support the operational readiness of their seasonal tax office network, ensuring offices are functional and aligned with brand standards through hands-on operational and technical support.
Responsibilities:
• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up-to-date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned
Qualifications:
Required:
• Ability to follow direction while exercising sound judgment in a field-based environment
• Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
• Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
• Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
• Must have reliable transportation to travel between office locations as required
• Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
• Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
• Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications
Preferred:
• Experience partnering with operations and/or technology teams
• Exposure to inventory tracking or asset management
• Familiarity with virtual collaboration tools
Company:
H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. Founded in 1955, the company is headquartered in Kansas City, USA, with a team of 10001+ employees. The company is currently Late Stage.

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