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Technical Support Associate Jobs in Miami, FL (NOW HIRING)

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... technical training. * Experience with IT help desk ticketing systems, remote desktop support, and incident response is required. Education: * An Associate's degree in Information Technology, Computer ...

ICONMA

Service Associate

Miami, FL · On-site

$15 - $20/hr

Service Associate Our client, a manufacturing company, is looking for a Service Associate for their ... Provide hands-on technical support to the BaseOps technicians. (fluid changes, part replacements ...

The University of Miami

Research Associate 2

Miami, FL · On-site

  • Medical

  • Dental

CORE SUMMARY The Research Associate 2 contributes to the University's research activities under the ... The individual in this position will provide technical support in various procedures in the ...

University of Miami

Research Associate 2

Miami, FL · On-site

  • Medical

  • Dental

CORE SUMMARY The Research Associate 2 contributes to the University's research activities under the ... The individual in this position will provide technical support in various procedures in the ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Miami, FL

Technical Support Associate information

See Miami, FL salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Miami, FL is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Miami, FL?

The most popular types of Technical Support jobs in Miami, FL are:

What are popular job titles related to Technical Support Associate jobs in Miami, FL?

For Technical Support Associate jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Miami, FL look for?

The top searched job categories for Technical Support Associate jobs in Miami, FL are:

What cities near Miami, FL are hiring for Technical Support Associate jobs?

Cities near Miami, FL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Associate Field Support Technician

ChenMed, LLC

Miami, FL • On-site

Full-time

Posted 24 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

1st of 240 rated social care providers

Job description

We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Field Support Technician is responsible for complex tasks typically relating to network monitoring, operations, installation and/or maintenance for local, off-site and/or remote locations. The incumbent in this role handles problems that the first and second tier of help desk and/or field tech support is unable to resolve. He/She may interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problem, as well as, diagnoses problem source through discussions with users; co-ordinates with internal support and operations groups or with vendors to resolve problems. The Senior Field Support Technician may function as lead position in the absence of the Supervisor but would not have ongoing lead responsibilities.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
  • Provides level 3 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently.
  • Completes large and complex tasks spanning a singular domain of expertise.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Advises on systems modifications to reduce user problems.
  • Documents and updates troubleshooting procedures, operating manuals and user guides.
  • Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
  • Sets up computers and installs desktop software applications. Tests network connections to ensure proper functioning of computer systems.
  • Communicates customer concerns and recommends improvements to our development and engineering staff.
  • Responds to escalated request from help desk and/or field techs for issues related to computers, phones, printers, faxes, and scanners.
  • Adheres to policies and procedures as per corporate manuals and directives.

Other responsibilities may include:
  • Handles daily technical support activities on desktop support, data network and server management.
  • Provides LAN (Local Area Network) and WAN (Wide Area Network) support to remote end-users.
  • Provides answers to clients by identifying problems; researching solutions and guiding clients through corrective steps.
  • Interacts with staff on desktop problems to ensure customer satisfaction and resolution.
  • Ensures that tickets in the system queue are being completed in a timely manner.
  • Assists all users with questions, complications, and/or problems when using proprietary software.
  • Provides afterhours, weekend and/or on-call support to both Chen Medical Centers and JenCare Medical Centers as needed.
  • Administers in-house systems including marketing video appliances throughout Chen Medical Centers and JenCare Medical Centers.
  • Ensures that all mobile devices are set up within ChenMed electronic device policy guidelines.
  • Assists with and updates assigned support service requests.
  • Collaborates with IT market leaders to purchase computer systems through the purchase and supplies department.
  • Administers active directory as related to group policy creation and development and user administration.
  • Works on IT projects (independently or with collaboration from others).
  • Manages hardware and software inventory according to the needs of the department.
  • With direction from leader, sets up of Linux Android G-Boxes and ensures they are in proper working order.
  • Configures new servers and reconfigures established servers as determined by leader.
  • Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Mastery level understanding of Computer hardware, software, networking technology
  • Smart phone configuration knowledge (Android and iPhone)
  • Deep understanding of ChenMed organizational and technical layouts
  • Ability to troubleshoot issues with little to no supervision
  • Excellent customer service skills
  • Ability to multi-task in a fast-paced environment
  • Organizational and prioritizing skills
  • Ability to complete duties with little to no guidance or supervision and achieve superior outcomes
  • Skilled on Windows 7 and Windows 8.1 operating systems
  • Solid knowledge of medical equipment
  • Superior skills in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Ability and willingness to travel locally, regionally and nationwide up to 20% of the time; must have reliable transportation
  • Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:
  • Bachelor's degree in Information Technology, Computer Science or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
  • A minimum of 2 years' work experience in Information Technology or a related field required
  • Certifications in A+ and N+ preferred, additional Certifications a plus
  • Prior IT Help Desk or Desktop Support experience required
  • Experience with VPN, firewalls, DNS, DHCP, Windows Active directory, Junos Pulse, Android and iPhone mobile devices
  • Experience with IT ticketing system and ChenMed applications strongly desired
  • Lead experience in project delivery desired

PAY RANGE:
$22.0 - $31.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite

What ChenMed employees say

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About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

Social media

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