Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking ... May include shift work, on-call rotation, or weekend support depending on business needs.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking ... May include shift work, on-call rotation, or weekend support depending on business needs.
Senior Incident Manager (IMT)
Miami, FL · On-site
Ability to work a 24x7 rotational schedule, including nights, weekends, and holidays as needed for ... Familiarity with ServiceNow or other enterprise ITSM platforms. * Experience with observability and ...
Senior Incident Manager (IMT)
Miami, FL · On-site
Ability to work a 24x7 rotational schedule, including nights, weekends, and holidays as needed for ... Familiarity with ServiceNow or other enterprise ITSM platforms. * Experience with observability and ...
Weekend Itsm information
See Miami, FL salary details
$30.6K - $39.2K
7% of jobs
$39.2K - $47.8K
14% of jobs
$49.2K is the 25th percentile. Wages below this are outliers.
$47.8K - $56.4K
24% of jobs
The median wage is $60.7K / yr.
$56.4K - $65K
9% of jobs
$65K - $73.6K
5% of jobs
$73.6K - $82.3K
15% of jobs
$83K is the 75th percentile. Wages above this are outliers.
$82.3K - $90.9K
3% of jobs
$90.9K - $99.5K
6% of jobs
$99.5K - $108.1K
4% of jobs
$108.1K - $116.7K
12% of jobs
$116.7K - $125.3K
0% of jobs
$30.6K
$72K
$125.3K
How much do weekend itsm jobs pay per year?
As of Aug 24, 2026, the average yearly pay for weekend itsm in Miami, FL is $72,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $94,200.00 per year, depending on experience, location, and employer.
What is the difference between Weekend Itsm vs Weekend Service Desk Technician?
| Aspect | Weekend Itsm | Weekend Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | IT support, incident management, remote and on-site | Help desk support, troubleshooting, remote assistance |
| Industry Usage | IT service management, enterprise support | IT support, customer service roles |
Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.
What are the most commonly searched types of Itsm jobs in Miami, FL?
The most popular types of Itsm jobs in Miami, FL are:
What are popular job titles related to Weekend Itsm jobs in Miami, FL?
For Weekend Itsm jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Weekend Itsm jobs in Miami, FL look for?
The top searched job categories for Weekend Itsm jobs in Miami, FL are:
What cities near Miami, FL are hiring for Weekend Itsm jobs?
Cities near Miami, FL with the most Weekend Itsm job openings:
Other
Posted 5 days ago
Job description
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
Technical Support:
Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
Assist with system setups, hardware deployment, and software installations.
Perform password resets, account unlocks, and basic user account administration.
Maintain documentation of technical procedures and known issues.
Dispatch & Coordination:
Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.
Follow up on open tickets to ensure resolution and customer satisfaction.
Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
Track SLA compliance and keep stakeholders informed of ticket status and updates.
Create shift handover reports and maintain accurate logs of ongoing issues.
Requirements:
Education & Experience:
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
1-2 years of hands-on experience in a desktop support or helpdesk environment.
Experience with dispatching or coordinating IT support is a strong plus.
Technical Skills:
Proficiency in supporting Windows and Mac OS environments.
Familiarity with Microsoft Active Directory, Exchange, and Office 365.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
Preferred Certifications:
CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process-oriented environments)
Work Conditions:
May include shift work, on-call rotation, or weekend support depending on business needs.
Combination of desk-based and floor support (if on-site).
About Axiom Technologies
Sourced by ZipRecruiter
Industry
Network security
Company size
1 - 10 Employees
Headquarters location
Reston, VA, US
Year founded
2016