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Technical Support Associate Jobs in Miami, FL (NOW HIRING)

Field Support Technician

Sunrise, FL · On-site

$18.75 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The role of the Field Support Technician is to provide full-time, office-based technical support ... Associate's Degree Information technology or related field, or 3 years of experience in handling ...

Field Support Technician

Fort Lauderdale, FL · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The role of the Field Support Technician is to provide full-time, office-based technical support ... Associate's Degree Information technology or related field, or 3 years of experience in handling ...

Field Support Technician

Plantation, FL · On-site

$19.50 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The role of the Field Support Technician is to provide full-time, office-based technical support ... Associate's Degree Information technology or related field, or 3 years of experience in handling ...

Field Support Technician

Miami, FL · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The role of the Field Support Technician is to provide full-time, office-based technical support ... Associate's Degree Information technology or related field, or 3 years of experience in handling ...

Field Support Technician

Plantation, FL · On-site

$19.50 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The role of the Field Support Technician is to provide full-time, office-based technical support ... Associate's Degree Information technology or related field, or 3 years of experience in handling ...

Showing results 21-40

Technical Support Associate information

See Miami, FL salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Miami, FL is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Miami, FL?

The most popular types of Technical Support jobs in Miami, FL are:

What are popular job titles related to Technical Support Associate jobs in Miami, FL?

For Technical Support Associate jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Miami, FL look for?

The top searched job categories for Technical Support Associate jobs in Miami, FL are:

What cities near Miami, FL are hiring for Technical Support Associate jobs?

Cities near Miami, FL with the most Technical Support Associate job openings:

Support Plans Coordinators and Activity Assessment Technical Expert (Active TS/SCI)

Advanced Decision Vectors, LLC

Miami, FL • On-site

Full-time

Posted 7 days ago


Job description

Advanced Decision Vectors, LLC (ADV), established in 2009, provides superior program management, program support, strategic planning, and systems engineering to the Federal and Commercial sectors. Located in Alexandria, Virginia, ADV is a Small Disadvantaged Business (SDB) contractor that has roots established in the Department of Defense and support agencies. At ADV, our company values are Integrity, Distinction, Experience and Achievement.

The Air Combat Command, Acquisition Management and Integration Center, Counter Narco-terrorism and Global Threats division was assigned the mission of establishing and supporting counter narco-terrorism technology networks, infrastructure, and capabilities worldwide that are focused on the detection, identification, and disruption of narco-terrorist activities and organizations.

We are seeking Support Plans Coordinators and Activity Assessment Technical Experts to support this effort. This initiative will support the war fighter in the combating of narco-terrorism worldwide. The results and end products of this effort will be used to inform the senior leadership of United States Southern Command (USSOUTHCOM), both verbally and written, how the Counter Narcotics Counter Transnational Organized Crime (C-TOC), which includes Counter Narcotics, program is being executed, provide assessments of the program’s effectiveness, and identify changes and improvements for possible future implementation.

Responsibilities are but limited to:

  • Develops and ensures alignment of component and country team support plans with the USSOUTHCOM Campaign Plan (SCP and United States Southern Command (USSOUTHCOM) Commander’s (CDRs) guidance.
  • Assists the Partner Nation and USSOUTHCOM J352, CD/CN Branch, Subject Matter Expert (Government SME) with development and revision of the SCP.
  • Responsible for identifying and tracking Counter Threat Network (CTN) operational requirements, development of recommended OAIs, assisting in execution management, and support assessments.
  • Serves as the Lead Technical Expert with the J352, CD/CN Section for supporting all CN/CTOC strategic planning, execution and assessments and ensures framework is in full compliance with all DOD, Deputy Assistant Secretary of Defense for Counternarcotics and Stabilization Policy (DASD CN&SP), and other guiding directives and publications.
  • Attends and participates in various joint planning groups and working groups as directed by the Government SME lead and J35, Future Ops Division (J352 CD/CN Branch).
  • Assists operational leads with the development of and evaluation of detailed plans, goals, and objectives for long range implementation of CN strategy.
  • Analyze and evaluate the effectiveness of CD lines of efforts and recommend changes to programs and processes.
  • Enables Counter Narcotics (CN) and Counter Transnational Criminal Organizations (CTCO) efforts in support of the USSOUTHCOM Campaign Plan (SCP) and United States Southern Command (USSOUTHCOM) Commander’s (CDRs) guidance. Assists the SC CN/C-TCO Directorate Subject Matter Expert (Government SME) with development and revision of the SCP and CN/C-TCO policy, doctrine, and plans. The contractor shall be responsible for identifying and tracking of CN/C-TCO planning efforts, operations/integration and metrics requirements, and management of administrative support (TMT, Brief Books, Trip Report Management) for internal/external battle rhythm events and activities.

Required:

  • Clearance: Active Top Secret (TS) access with Sensitive Compartmented Information (TS/SCI) eligibility
  • Degree: Bachelor’s Degree
    • A bachelor’s degree may be substituted for an associate’s degree and eight (8) years of additional relevant experience or a bachelor’s degree may be substituted for ten (10) years of additional relevant experience.

Experience: 5+ years’ experience in joint/combined operations, DOD operational planning experience, deliberate and crisis action planning experience, operational knowledge of aerial and maritime interdiction programs, risk mitigation experience, measures of performance and effectiveness design experience, and comprehensive knowledge of DOD/federal agency CN/C-TOC programs and operations.

  • Familiarity with Inter-Agency (IA) coordination and planning, bi-lateral cooperation agreements, USSOUTHCOM AOR experience and Spanish language proficiency.
  • Thorough knowledge of SECDEF/CJCS/JS to GCC/FCC interactions, directives, and adjudication processes as well as GCC, functional and service components' requirements to coordinate with Department of State (DOS) and other government agencies for whole of government solutions; and Knowledge of the various command entities involved in overall planning and execution of operations and evaluations.
  • Ability to travel CONUS and OCONUS as needed

Soft Skills: ability to communicate effectively both orally and in writing; negotiate complex issues; and maintain good working relations. Ability to gather, assemble, and analyze facts, draw conclusions, conduct analysis, devise recommended solutions, and package the entire process in briefings, papers, or reports suitable for top management use and decision-making.

We are an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability, or veteran status.