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Technical Support Associate Jobs in Covington, GA

HireITPeople

Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... OR Associate' s/Vocational/Technical degree in a related field such as computer and information ...

Golden State Foods

Senior Scientist

Conyers, GA · On-site

$80K - $109K/yr

Provides technical support to manufacturing sites for product batching and processing ... GSF associates. * Responsible for developing sensory profile for new products. Assists with ...

Golden State Foods

Senior Scientist

Conyers, GA

$79K - $108K/yr

Provides technical support to manufacturing sites for product batching and processing ... GSF associates. * Responsible for developing sensory profile for new products. Assists with ...

Acuity, Inc.

Sales Engineer Lead

Conyers, GA · On-site

$81K - $107K/yr

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Support technical team members and contribute to best-practice documentation, training programs ...

Acuity Brands

Solution Architect Lead

Conyers, GA · On-site

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Support technical team members and contribute to best-practice documentation, training programs ...

Advanced Urology

Application Analyst

Snellville, GA · On-site

... technical support to users experiencing issues with EMR systems, including resolving problems ... Associate's Degree Previous, Job Relevant Work Experience: * 2+ years IT applications experience ...

PetSmart

Pet Groomer & Salon Trainer

Lilburn, GA · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Mcdonough, GA · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

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Technical Support Associate information

See Covington, GA salary details

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$48

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Covington, GA is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $22.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Covington, GA? The most popular types of Technical Support jobs in Covington, GA are:
What are popular job titles related to Technical Support Associate jobs in Covington, GA? For Technical Support Associate jobs in Covington, GA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Covington, GA look for? The top searched job categories for Technical Support Associate jobs in Covington, GA are:
What cities near Covington, GA are hiring for Technical Support Associate jobs? Cities near Covington, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Field Support Specialist II

Acuity Brands, Inc.

Conyers, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Acuity Brands rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

129th of 156 rated electronics manufacturers

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Work location:

  • This position may be based anywhere in the United States and includes travel as part of the responsibilities.
Job Summary

Provides startup, troubleshooting and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations. Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive for project completion.

Key Responsibilities
  •  Performs onsite lighting and control startup, troubleshooting and end user training-55%
  • Provides expert support for both internal and external customers as it pertains to field applications of product- 30%
  • Creates and maintains relationships with key stakeholders to provide differentiated service- 10%
  • Provides engineering support and communicates cross-functionally with other departments- 5%
Minimum Experience Required
  • Associate's Degree or Technical Degree or equivalent
  • 1 to 2 years of relevant technical experience 
  • Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry
  • Strong communication, both written and oral
  • Ability to read and interpret plans and specifications
  • Understanding of basic electrical components (relays, drivers, ballasts...).

Preferred Requirements 

  • 2 to 4 years of relevant experience with problem solving/client facing ang technical hands on
  • Understanding of lighting control systems
  • Travel Requirements 
  • This is a remote role with 90% travel from Monday to Friday, allowing weekends at home
  • Ideally, candidates should reside in Florida, as most travel will occur within this area (Florida, Lousiana, Mississippi, etc.., desirable in Central Florida)
Travel requirements

90%

The range for this position is $48,100.00 to $103,500.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.  

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

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