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Technical Support Associate Jobs in Covington, GA

HireITPeople

Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... OR Associate' s/Vocational/Technical degree in a related field such as computer and information ...

Acuity, Inc.

Solution Architect Lead

Conyers, GA · On-site

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Support technical team members and contribute to best-practice documentation, training programs ...

Acuity Brands

Solution Architect Lead

Conyers, GA · On-site

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Support technical team members and contribute to best-practice documentation, training programs ...

Acuity Brands, Inc.

Solution Architect Lead

Conyers, GA · On-site

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Support technical team members and contribute to best-practice documentation, training programs ...

PetSmart

Pet Groomer & Salon Trainer

Mcdonough, GA · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Mcdonough, GA · On-site

$14.21 - $22.31/hr

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Covington, GA

Technical Support Associate information

See Covington, GA salary details

$9

$20

$48

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Covington, GA is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $22.45 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Covington, GA?

The most popular types of Technical Support jobs in Covington, GA are:

What are popular job titles related to Technical Support Associate jobs in Covington, GA?

For Technical Support Associate jobs in Covington, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Covington, GA look for?

The top searched job categories for Technical Support Associate jobs in Covington, GA are:

What cities near Covington, GA are hiring for Technical Support Associate jobs?

Cities near Covington, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Covington, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,579 per year, or $21 per hour.

Quality Systems Supervisor

Golden State Foods

Conyers, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Golden State Foods rating

6.3

Company rating: 6.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

310th of 443 rated food and drinks producers

Job description

Description
ABOUT GOLDEN STATE FOODS
Golden State Foods is a distinguished leader in the food service industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.
Sr. Quality Systems Supervisor
ABOUT GOLDEN STATE FOODS
Golden State Foods is a distinguished leader in the food service industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.
ABOUT THE ROLE
Coordinate Liquid Products' Food Safety and Regulatory compliance and audit activities to ensure that the Division and GSF's objectives for food safety and regulatory mandates and compliance meet or exceed Regulatory Agency's requirements. Provide guidance and support to the day-to-day activities of technicians to ensure operations and compliance with GSF, customer, and regulatory agency standards for food and packaging quality and safety and enhance product development.
WHAT YOU'LL DO
  • Quality Management - Review and enhance suppliers' programs to ensure quality, food safety and consistency for all products produced. Arrange and/or conduct facility audits, product mock recovery, administer non-conformance products, and participate in operations testing of new and/or modified products. Assist Product Development in specification development, enhancement and revisions. Constantly fill in and perform all the responsibilities of the Quality Assurance Manager in the absence of the incumbent.
  • Manages the Liquid Products Food Safety program; complete HACCP documents for new products, review HACCP verification documents from Operations, and conduct quarterly HACCP training to all GSF Associates .
  • Conduct yearly review and update of HACCP document for all products.
  • Conduct monthly in-house HACCP and GMP audits; and assure that corrective actions are followed through.
  • Coordinate the set up, preparation and participation in all third-party audits. Maintain professional interaction with all third-party auditors and regulatory agencies. Also assist in follow up of corrective actions from the audit findings.
  • Periodically participates in Quality Assurance pre-operational inspections, contribute updated information on sanitation programs, chemicals, and suppliers to ensure verification of the sanitation program.
  • Oversees all pest control activities, including overseeing the activities of the Pest Control Provider.
  • Follow laboratory safety policies and company policies, procedures and standards for safety, GMP's and HACCP).
  • Enter and analyze data to present in a professional and useful format to the appropriate personnel.
  • Technical Support - Provide technical support to Product Development and Operations in conducting process capabilities, Quality Assurance standards, quality procedures, food safety, and food security requirements. Participate on cross-functional teams as Quality Assurance liaison.
  • Quality Enhancements of Ingredients/Packaging - Support and provide needed assistance in the implementation of comprehensive ingredients and packaging materials receiving, evaluation and tracking programs.
  • Perform any special assignments as shall be assigned by plant management team

WHAT YOU'LL NEED
Education/Certification:
  • BS Degree in Food Science, Microbiology, Chemistry or other technical disciplines. Additional Management or Technical education are preferred.

Experience:
  • 5 - 8 years in Quality Assurance or related technical discipline (in a Senior Technician or management capacity) in the Food Industry. 5+ years in QA and/or Manufacturing capacity preferred.

Training/Other:
  • Knowledge of Sanitation GMP, HACCP, SSOP, SPC, and Food processing. Sanitarian Certification, Knowledge of ISO 9000, and Project Management preferred.

Benefits:
Health and Wellness: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts (FSA), Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D); Pet Insurance
Retirement Benefits: 401(k)
WHY JOIN US
Golden State Foods (GSF) is one of the largest diversified suppliers in the food industry, manufacturing a range of products including sauces, dressings, condiments, syrups, and toppings for leading restaurant and retail brands.
Join GSF and grow your career with a global food industry leader who:
  • People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
  • Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.
  • People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.
  • Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
  • Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.

Equal Opportunity Employer:
We're proud to be an equal opportunity employer. Our company values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.
WHY JOIN US
Golden State Foods (GSF) is one of the largest diversified suppliers in the food industry, manufacturing a range of products including sauces, dressings, condiments, syrups, and toppings for leading restaurant and retail brands.
Join GSF and grow your career with a global food industry leader who:
  • People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
  • Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.
  • People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.
  • Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
  • Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.
Equal Opportunity Employer:
We're proud to be an equal opportunity employer. Our company values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.

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