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Technical Support Associate Jobs in Covington, GA

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

Associate degree or higher * Telecom industry experience a plus * Previous customer service/or technical support experience Job Responsibilities * Provide daily support to Conexon clients via phone ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

Associate degree or higher * Telecom industry experience a plus * Previous customer service/or technical support experience Job Responsibilities * Provide daily support to Conexon clients via phone ...

Acuity, Inc.

Technical Sales Manager

Conyers, GA · On-site

... support associates to ensure timely delivery of high-quality samples. • Diligently monitor and oversee the specification registration process, ensuring seamless management of registrations.

Acuity Brands

Technical Sales Manager

Conyers, GA · On-site

... support associates to ensure timely delivery of high-quality samples. Diligently monitor and ... Technical Sales Managers will need to be proficient and utilize Agile to assist in customer ...

Hitachi

IT Application Support Engineer

Monroe, GA

Provide technical support for in-house developed systems. * Perform testing of programming ... Associate's degree, applicable certificates, or equivalent IT experience. Experience : Experience ...

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Technical Support Associate information

See Covington, GA salary details

$9

$20

$48

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Covington, GA is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $22.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Covington, GA? The most popular types of Technical Support jobs in Covington, GA are:
What are popular job titles related to Technical Support Associate jobs in Covington, GA? For Technical Support Associate jobs in Covington, GA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Covington, GA look for? The top searched job categories for Technical Support Associate jobs in Covington, GA are:
What cities near Covington, GA are hiring for Technical Support Associate jobs? Cities near Covington, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Representative

CONEXON

Mcdonough, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Description:

Conexon Connect is a fast-growing internet service provider that works alongside Rural Electric Cooperatives to deliver and operate advanced fiber-to-the-home (FTTH) networks across the country. Our mission is to bring high-speed internet and phone service to Rural America and ensure exceptional service for every customer we support. Our team is driven by purpose, collaboration, and a commitment to bridging the digital divide. As we expand into additional states and communities, we’re seeking team members who are excited to help us make a lasting impact by transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.



The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.



Location: On-Site

Job Type: Full- time

Schedule: Fixed, some irregular hours may be required

Overtime: Occasionally

FLSA Status: Non-Exempt

Travel: No

Requirements:
  • High school diploma or equivalent required
  • Excellent customer service and problem-solving skills
  • Detail oriented individual
  • Strong communication skills and ability to remain calm and professional in all circumstances
  • Ability to multitask between systems and adapt to change
  • Must be able to work independently and with a team
  • Analytical thinker with technical aptitude


Preferred

  • Associate degree or higher
  • Telecom industry experience a plus
  • Previous customer service/or technical support experience


Job Responsibilities

  • Provide daily support to Conexon clients via phone, email, or chat
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades
  • Perform other duties as assigned to fulfill the objectives of this position



Physical Requirements

  • Normal office conditions
  • Majority of time spent on the computer and phone


Standard Company Benefits Include

  • Three (3) weeks of paid time off
  • Comprehensive benefits package, including health, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • Retirement benefits



Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.
By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.