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Technical Support Associate Jobs in Clarkesville, GA

... technical support. · Coordinates P-Card program, including issuance, transaction support ... Associate's degree in a related field, and three (3) years of related work experience; or an ...

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... technical curriculum. Student Support & Case Management * Provide one-on-one guidance to students ... High School Diploma or GED required, Associate or Bachelor's degree in Social Work, Psychology ...

North Georgia Technical College Job Requisition ID: JR0000002503 Shift: Not Applicable (United ... Associate's degree in an Allied Health Science field * Current CMA/RMA certification * Experience ...

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Technical Support Associate information

See Clarkesville, GA salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Clarkesville, GA is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.37 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Clarkesville, GA are hiring for Technical Support Associate jobs?

Cities near Clarkesville, GA with the most Technical Support Associate job openings:

Procurement Buyer

County of Oconee

Walhalla, SC • On-site

$37K/yr

Full-time

Re-posted 6 days ago


Job description

Description:

Job posted until filled.

Entry salary is $37,331.24.


GENERAL DESCRIPTION: 

The purpose of this position is to negotiate specifications and statement of work, price, date of delivery and other contractual provisions with suppliers. This position develops, negotiates, and administers contracts, agreements, and the acquisition of proposals. Responsible for creating solicitations and contracts while analyzing cost estimates, for purchases up to $50,000.00. This position assists the Procurement Director and Assistant Procurement Director in issuing solicitations. Additionally, is also responsible for issuing purchase orders in excess of $ 2,500.00 for the procurement of materials, equipment, supplies and services in accordance to County Ordinance.


ESSENTIAL JOB DUTIES: 

To perform this job successfully, an individual must be able to perform the essential job duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out but may be considered incidental in the performance of this job.

· Prepares, reviews, and processes purchase orders, RFQs, ITBs, and RFPs; facilitates bid openings and pre-bid/pre-construction meetings; evaluates vendor submissions to ensure compliance with technical specifications and procurement requirements; and assists in monitoring projects to ensure adherence to procurement guidelines and timelines.

· Manages procurement-related accounting functions, including bookkeeping, invoicing, deposits, and year-end reporting; performs statistical analysis and workload reporting; and processes documents while developing and maintaining spreadsheets.

· Conducts document preparation/reporting for County Council/Senior Staff.

· Administers contracts up to $50,000 and ensures compliance with specifications and procurement regulations.

· Oversees vendor communication, including quote evaluations and market research; receives and responds to vendor and departmental inquiries, concerns, and requests; and resolves issues related to vendors, purchases, and deliveries.

· Supports departments with procurement activities, including billing, receiving, fund verification, and system troubleshooting; assists with purchase-related issues, account discrepancies, transfer forms, and other departmental requests.

· Maintains records and documentation to ensure audit compliance.

· Performs statistical analysis and reporting of workloads.

· Processes documents and develops spreadsheets.

· Provides training and guidance to ensure adherence to the County Procurement Ordinance.

· Maintains vendor database, credit accounts, and surplus/disposal records; handles listings and documentation for surplus property.

· Manages County-issued mobile devices and assists with related approvals, orders, and technical support.

· Coordinates P-Card program, including issuance, transaction support, compliance review, and reporting.

· Processes deposits for miscellaneous payments, e.g., FOIA request payments, checks in lieu of bonds, GovDeals checks, etc.

· Travels to attend conferences, continuing education courses, and/or other events as required.

· Performs other related duties as assigned.

Requirements:

KNOWLEDGE, SKILLS, AND ABILITIES: 

Ability to obtain CPPB or CPPO Certification.

Bookkeeping/Accounting skills.

Clerical skills.

Negotiation skills.

Skilled in public speaking, with strong oral and written communication abilities and basic customer service skills. 

Knowledge of basic office equipment, procedures, and policies, as well as the organization’s operations, services, and overall policies.

Skilled in document processing, including Excel and Word. 

Ability to give direction and to advise departments in the rules and requirements for making purchases. 

Ability to mediate between vendors and end-users. 

Ability to multitask.


EDUCATION AND EXPERIENCE:

Associate's degree in a related field, and three (3) years of related work experience; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. College coursework with emphasis in procurement, bookkeeping or closely related field is preferred.


LICENSES, CERTIFICATIONS, OR REGISTRATIONS: 

Required:  Required to obtain CPPB Certification within 4 to 6 years of hire date.

Preferred: None.


PHYSICAL DEMANDS: 

The work is light work which requires exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  


WORK ENVIRONMENT: 

Work is performed in a relatively safe and secure indoor and/or outdoor work environment; may encounter noise, weather, extreme temperatures, moisture, humidity, dust, or odors.


Oconee County is an equal opportunity/affirmative action employer committed to achieving excellence and strength through diversity. The County seeks a wide range of applicants for its positions so that one of our core values, a qualified and diverse workforce, will be affirmed.