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Technical Support Associate Jobs in Nebraska (NOW HIRING)

Interstates

Technical Assistant

Omaha, NE · On-site

$17 - $23/hr

The Technical Assistant plays a key role in supporting project teams by organizing, documenting ... High school diploma or associate degree (A.A., A.S.) from a two-year community college or technical ...

Interstates

Revit Technical Instructor

Omaha, NE · On-site +1

$70K - $87K/yr

Support the Training Team as needed based on business priorities and regulatory requirements ... Bachelor's degree in Education or Associate degree in a relevant technical field such as Electrical ...

Interstates

Revit Technical Instructor

Omaha, NE · On-site

$70K - $87K/yr

Whether you're bending conduit, wiring panels, writing code, supporting projects, or helping things ... Bachelor's degree in Education or Associate degree in a relevant technical field such as Electrical ...

Amrize

Technical Service Engineer II

Fremont, NE · Remote

Support market managers on technical issues related to marketing multiple product lines. * Develop a connection base with customers, DOTs, trade associates, architects, engineers and public affairs.

RESA Power, LLC.

Technical Service Manager

Lincoln, NE · On-site

$250/hr

Support a safe, productive work environment and follow company policies. * Maintain flexibility to ... Associate degree in a related field or equivalent experience. * Minimum of 5 years of experience in ...

RESA Power

Technical Service Manager

Lincoln, NE · On-site +1

$101K - $102K/yr

Support a safe, productive work environment and follow company policies. * Maintain flexibility to ... Associate degree in a related field or equivalent experience. * Minimum of 5 years of experience in ...

RESA Power

Technical Service Manager

Lincoln, NE

$101K - $102K/yr

Support a safe, productive work environment and follow company policies. * Maintain flexibility to ... Associate degree in a related field or equivalent experience. * Minimum of 5 years of experience in ...

RESA Service LLC

Technical Service Manager

Lincoln, NE

$101K - $102K/yr

Support a safe, productive work environment and follow company policies. * Maintain flexibility to ... Associate degree in a related field or equivalent experience. * Minimum of 5 years of experience in ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Nebraska

Technical Support Associate information

See Nebraska salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Nebraska is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.19 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Nebraska?

The most popular types of Technical Support jobs in Nebraska are:

What are popular job titles related to Technical Support Associate jobs in Nebraska?

For Technical Support Associate jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Nebraska look for?

The top searched job categories for Technical Support Associate jobs in Nebraska are:

What cities in Nebraska are hiring for Technical Support Associate jobs?

Cities in Nebraska with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Help Desk Technician

Elite Recruiting & Consulting Services

Scottsbluff, NE • On-site

Full-time

Re-posted 2 days ago

Key responsibilities

  • Provide first-level technical support via phone, email, remote support, and in-person assistance.

  • Diagnose and resolve hardware, software, printer, and network connectivity issues.

  • Create, prioritize, update, and close support tickets within the organization's ticketing system.

Job description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities
  • Provide first-level technical support via phone, email, remote support, and in-person assistance.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
  • Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
  • Create, prioritize, update, and close support tickets within the organization's ticketing system.
  • Maintain accurate documentation, knowledge base articles, and IT asset inventories.
  • Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
  • Provide end-user training on software, security awareness, and IT best practices.
  • Escalate complex technical issues to senior IT staff when appropriate.
  • Maintain a high level of customer service while meeting established service level expectations.
  • Perform other duties as assigned.
QualificationsEducation
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience
  • Previous Help Desk, Desktop Support, or Technical Support experience preferred.
  • Experience supporting Windows environments and Microsoft Office applications.
  • Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
Preferred Certifications
  • CompTIA A+
  • Microsoft Certified Professional (MCP) or equivalent
  • Other relevant IT certifications are a plus.
Required Knowledge, Skills & Abilities
  • Strong troubleshooting and analytical problem-solving skills.
  • Working knowledge of Windows, macOS, and basic Linux environments.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
  • Experience supporting printers, mobile devices, and desktop peripherals.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively within an IT team.
Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment
  • Primarily an indoor office or multi-site business environment.
  • Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
  • Local travel between facilities may be required.
Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.