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Technical Support Associate Jobs in Papillion, NE

Fiserv, Inc.

Technical Support Agent

Omaha, NE · On-site

As a Technical Support Agent, you will provide advanced support to clients by troubleshooting ... Associate degree or higher in Information Technology, Business, Communications, or related field or ...

Monitise

Technical Support Agent

Omaha, NE

As a Technical Support Agent, you will provide advanced support to clients by troubleshooting ... Associate degree or higher in Information Technology, Business, Communications, or related field or ...

Orion

Platform Support Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

About this Opportunity: The Platform Support Associate is a frontline support professional ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...

Orion Corporation

Platform Support Associate

Omaha, NE · On-site

$20.67 - $29.57/hr

About this Opportunity: The Platform Support Associate is a frontline support professional ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...

Orion

Platform Support Associate

Omaha, NE · Hybrid

$20.67 - $29.57/hr

About this Opportunity: The Platform Support Associate is a frontline support professional ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...

ALLO Fiber

Hosted Voice Specialist I

Gretna, NE

Adapt to a highly varied daily workflow, balancing administrative duties, technical configuration, and collaborative team support in a fast-paced environment. Education: * Associate's Degree in a ...

ALLO Fiber

Hosted Voice Specialist I

La Vista, NE

Adapt to a highly varied daily workflow, balancing administrative duties, technical configuration, and collaborative team support in a fast-paced environment. Education: * Associate's Degree in a ...

ALLO Fiber

Hosted Voice Specialist I

Papillion, NE

Adapt to a highly varied daily workflow, balancing administrative duties, technical configuration, and collaborative team support in a fast-paced environment. Education: * Associate's Degree in a ...

ALLO Fiber

Hosted Voice Specialist I

Omaha, NE

Adapt to a highly varied daily workflow, balancing administrative duties, technical configuration, and collaborative team support in a fast-paced environment. Education: * Associate's Degree in a ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Omaha, NE · Remote

$80K - $121K/yr

Associate's degree and/or equivalent ITW experience * 2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ...

Interstates

Revit Technical Instructor

Omaha, NE · On-site +1

$70K - $87K/yr

Support the Training Team as needed based on business priorities and regulatory requirements ... Bachelor's degree in Education or Associate degree in a relevant technical field such as Electrical ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Papillion, NE is $22.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Papillion, NE? The most popular types of Technical Support jobs in Papillion, NE are:
What job categories do people searching Technical Support Associate jobs in Papillion, NE look for? The top searched job categories for Technical Support Associate jobs in Papillion, NE are:
What cities near Papillion, NE are hiring for Technical Support Associate jobs? Cities near Papillion, NE with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Corporate Technical Support Associate

AMCON Distributing Company

Omaha, NE • On-site

Full-time

Re-posted 16 days ago

AMCON Distributing Company rating

5.9

Company rating: 5.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

361st of 415 rated retail wholesalers

Job description

Job Summary:
The Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues.
Duties/Responsibilities:
  • Mobile Device Management: connecting to network, installing applications. Examples include cell phones, tablets, mobile printers etc. (WMS equipment: wrist units and ring scanners a plus).
  • Ordering, Receiving and Shipping equipment in/out of the Corporate office.

Maintaining and regular audits of assets such as an inventory management system.
  • Identifies, investigates, and resolves user problems with computer software and hardware.
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
  • Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
  • Setting up or repairing computer hardware and other associated devices such as printers and scanners; arranges some repairs with third party vendors.
  • Troubleshooting system failures and identifying roadblocks in the network
  • Setting up new users and giving them appropriate access
  • Monitoring computer and telecommunication systems to improve network performance
  • Performing backup procedures to reduce the risk of data loss
  • Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
  • Maintains knowledge of technology innovations and trends.
  • Performs other related duties as assigned.

Required Skills/Abilities:
• Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills, especially remotely.

• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
Education and Experience:
• Bachelor's degree in Computer Science or related disciplines preferred.
• At least three years of experience in customer technical support highly preferred.
• System or network administration, VMware, telecommunications knowledge.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

What AMCON Distributing Company employees say

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