The Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues. Duties/Responsibilities: * Mobile Device ...
The Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues. Duties/Responsibilities: * Mobile Device ...
Technical Support Specialist
Omaha, NE · On-site
$53K - $55K/yr
Summary/Objective: A Technical Support Analyst is responsible to provide resolution to basic ... Bachelor's/Associate's in Computer Related field desirable. Experience: 0 - 2 years' experience in ...
Technical Support Specialist
Omaha, NE · On-site
$53K - $55K/yr
Summary/Objective: A Technical Support Analyst is responsible to provide resolution to basic ... Bachelor's/Associate's in Computer Related field desirable. Experience: 0 - 2 years' experience in ...
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
Platform Support Associate The Platform Support Associate is a frontline support professional ... Collaborate with peers, service leads, technical leads, and managers to support coordinated client ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
Platform Support Associate The Platform Support Associate is a frontline support professional ... Collaborate with peers, service leads, technical leads, and managers to support coordinated client ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
About this Opportunity: The Platform Support Associate is a frontline support professional ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...
Platform Support Associate
Omaha, NE · On-site
$20.67 - $29.57/hr
About this Opportunity: The Platform Support Associate is a frontline support professional ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...
Platform Support Associate
Omaha, NE · Hybrid
$20.67 - $29.57/hr
About this Opportunity: The Platform Support Associate is a frontline support professional ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...
Platform Support Associate
Omaha, NE · Hybrid
$20.67 - $29.57/hr
About this Opportunity: The Platform Support Associate is a frontline support professional ... Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client ...
Customer Technical Specialist
Omaha, NE · On-site
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS ...
Customer Technical Specialist
Omaha, NE · On-site
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS ...
Customer Technical Specialist
Omaha, NE · On-site
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS ...
Customer Technical Specialist
Omaha, NE · On-site
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS ...
Customer Technical Specialist
Omaha, NE · On-site
$30K - $48K/yr
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS ...
Customer Technical Specialist
Omaha, NE · On-site
$30K - $48K/yr
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS ...
Sr Support Technician
Omaha, NE · On-site
$90K - $105K/yr
On this team, we connect with our associates to provide them frictionless technology experiences on ... Mentor technical teams: Provide leadership by mentoring others, acting as a technical subject ...
Sr Support Technician
Omaha, NE · On-site
$90K - $105K/yr
On this team, we connect with our associates to provide them frictionless technology experiences on ... Mentor technical teams: Provide leadership by mentoring others, acting as a technical subject ...
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree ...
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree ...
Associate degree in Information Technology, Computer Science, or related field preferred. * Minimum two years of desktop support or technical support experience preferred. Work Environment * Ability ...
Associate degree in Information Technology, Computer Science, or related field preferred. * Minimum two years of desktop support or technical support experience preferred. Work Environment * Ability ...
IT Support Specialist
Omaha, NE · On-site
Associate degree in Information Technology, Computer Science, or related field preferred. * Minimum two years of desktop support or technical support experience preferred. Work Environment * Ability ...
IT Support Specialist
Omaha, NE · On-site
Associate degree in Information Technology, Computer Science, or related field preferred. * Minimum two years of desktop support or technical support experience preferred. Work Environment * Ability ...
IT Support Specialist
Omaha, NE · On-site
The IT Support Specialist is responsible for providing technical assistance and support to end ... Associate's degree (Bachelors preferred) in a computer-related discipline (CS, Engineering, MIS ...
New
IT Support Specialist
Omaha, NE · On-site
The IT Support Specialist is responsible for providing technical assistance and support to end ... Associate's degree (Bachelors preferred) in a computer-related discipline (CS, Engineering, MIS ...
New
Associate degree in a technical or business-related field preferred. * Minimum of 3-5 years of customer service experience in a manufacturing, industrial, or technical support environment.
Associate degree in a technical or business-related field preferred. * Minimum of 3-5 years of customer service experience in a manufacturing, industrial, or technical support environment.
Associate degree in a technical or business-related field preferred. * Minimum of 3-5 years of customer service experience in a manufacturing, industrial, or technical support environment.
Associate degree in a technical or business-related field preferred. * Minimum of 3-5 years of customer service experience in a manufacturing, industrial, or technical support environment.
The Engineering Support Specialist serves as a key technical support resource across engineering ... Associate or technical degree in engineering, drafting, product design, operations, supply chain ...
The Engineering Support Specialist serves as a key technical support resource across engineering ... Associate or technical degree in engineering, drafting, product design, operations, supply chain ...
The Engineering Support Specialist serves as a key technical support resource across engineering ... Associate or technical degree in engineering, drafting, product design, operations, supply chain ...
The Engineering Support Specialist serves as a key technical support resource across engineering ... Associate or technical degree in engineering, drafting, product design, operations, supply chain ...
Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Technical curiosity and ability to dive into application behavior, data structures, and systems
Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Technical curiosity and ability to dive into application behavior, data structures, and systems
Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Technical curiosity and ability to dive into application behavior, data structures, and systems
Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Technical curiosity and ability to dive into application behavior, data structures, and systems
Technical Support Associate information
See Papillion, NE salary details
$10.27 - $14.16
2% of jobs
$16.81 is the 25th percentile. Wages below this are outliers.
$14.16 - $18.06
34% of jobs
The median wage is $19.81 / hr.
$18.06 - $21.95
32% of jobs
$23.72 is the 75th percentile. Wages above this are outliers.
$21.95 - $25.85
17% of jobs
$25.85 - $29.74
5% of jobs
$29.74 - $33.64
6% of jobs
$33.64 - $37.53
2% of jobs
$37.53 - $41.43
2% of jobs
$41.43 - $45.32
0% of jobs
$45.32 - $49.22
0% of jobs
$49.22 - $53.11
0% of jobs
$10
$22
$53
How much do technical support associate jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for technical support associate in Papillion, NE is $22.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $24.57 per hour, depending on experience, location, and employer.
What does a technical support associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What are the key skills and qualifications needed to thrive as a technical support associate?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What are some common challenges technical support associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What are the most commonly searched types of Technical Support jobs in Papillion, NE?
The most popular types of Technical Support jobs in Papillion, NE are:
What job categories do people searching Technical Support Associate jobs in Papillion, NE look for?
The top searched job categories for Technical Support Associate jobs in Papillion, NE are:
What cities near Papillion, NE are hiring for Technical Support Associate jobs?
Cities near Papillion, NE with the most Technical Support Associate job openings:
Full-time
Re-posted 8 days ago
AMCON Distributing Company rating
5.9
Based on 9 frontline employees who took The Breakroom Quiz
367th of 427 rated retail wholesalers
Job description
Job Summary:
The Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues.
Duties/Responsibilities:
Maintaining and regular audits of assets such as an inventory management system.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
Education and Experience:
• Bachelor's degree in Computer Science or related disciplines preferred.
• At least three years of experience in customer technical support highly preferred.
• System or network administration, VMware, telecommunications knowledge.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
The Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues.
Duties/Responsibilities:
- Mobile Device Management: connecting to network, installing applications. Examples include cell phones, tablets, mobile printers etc. (WMS equipment: wrist units and ring scanners a plus).
- Ordering, Receiving and Shipping equipment in/out of the Corporate office.
Maintaining and regular audits of assets such as an inventory management system.
- Identifies, investigates, and resolves user problems with computer software and hardware.
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
- Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
- Setting up or repairing computer hardware and other associated devices such as printers and scanners; arranges some repairs with third party vendors.
- Troubleshooting system failures and identifying roadblocks in the network
- Setting up new users and giving them appropriate access
- Monitoring computer and telecommunication systems to improve network performance
- Performing backup procedures to reduce the risk of data loss
- Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills, especially remotely.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
Education and Experience:
• Bachelor's degree in Computer Science or related disciplines preferred.
• At least three years of experience in customer technical support highly preferred.
• System or network administration, VMware, telecommunications knowledge.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
What AMCON Distributing Company employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About AMCON Distributing
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
1,001 - 5,000 Employees
Headquarters location
Omaha, NE, US
Year founded
1935