Technical Support Associate Jobs in Kansas (NOW HIRING)

This is a year-round position, 8 hours per day.   Base hourly rate is $18.97.  Additional compensation for past work-related experience may be granted.  Additional compensation for level of education is also available.
Purpose:              Provides comprehensive technology support to the Emporia Public School District. Responsible for ensuring the smooth operation of all district technology systems by providing expert troubleshooting, proactive maintenance, and effective user training. Acts as the primary point of contact for technical inquiries and delivers a high standard of support to empower staff and facilitate seamless technology integration.
Responsible to:    Director of Information Technology Operations
Payment rate:      As established by the Emporia Board of Education
Qualifications:      
Education/Certifications(s)/Licenses(s):

1. High School Diploma or equivalent, prefer Associates or College Degree in a technology related field or relevant certifications (CompTIA A+, etc.)
2. One (1) year of experience in technology support or related field
3. Current class C Driver's License
4. Health and Inoculation Certificate on file in the Central Office

Special Knowledge or Skills:

1. Experience with any or all of the following: Google Suite for Education and ChromeOS Management, Ticketing and Inventory Systems, and other SAAS platforms
2. Ability to understand and follow written and verbal instructions
3. Such alternatives to the above qualifications as the Board may find appropriate and acceptable

 
Essential Functions:

1. Compile reports, maintain documentation, and have a strong understanding of working in software to produce quantitative output.
2. Serve as the main point of contact for technology inquiries and ensure timely issue resolution through effective communication.
3. Provide a high standard of excellence in technical support to district staff for computers, peripherals, software, network connectivity and application access issues.
4. Demonstrate strong problem solving and troubleshooting skills. Adapt seamlessly to evolving technologies and environments. Maintain strong attention to detail.
5. Collaborate effectively within teams and across departments. Manage multiple priorities and deadlines efficiently. Operates successfully in fast-paced, high-pressure environments.
6. Conduct and participate in training sessions on technology equipment and software.
7. Establish and maintain a means of communication to ensure timely response to technology related issues. Communicate clearly with diverse audiences, including customers and colleagues.
8. Assist building staff, students, or others with technology support instruction, both onsite and remotely, via management software or telephone. Maintain strong attention to detail and accuracy.
9. Assist with the installation, maintenance, troubleshooting, and repair of network equipment.
10. Assist with inventory of technology equipment and supplies.
11. Assist with installation, maintenance, and support of district projects as assigned.
12. Respond to and refer work orders and technology requests to appropriate personnel.
13. Complete training regarding student and staff data systems.
14. Obtain, gather, input, and organize pertinent data as needed for technology requests and projects.
15. Effectively utilize the expertise of other district professionals and/or outside consultants to support the efficient and effective operation of district processes and systems.

 
Mental Demands/Physical Requirements/Environmental Conditions:

1. Requires the ability to maintain emotional control while under stress and in stressful situations.
2. Requires the ability to frequently stand or sit for prolonged periods of time.
3. Requires the ability to walk frequently.
4. Requires the ability to use standard office equipment including computer and peripherals and other instructional equipment for prolonged periods of time.
5. Requires the ability to frequently use repetitive hand motions, including frequent keyboarding and mouse use.
6. Requires the ability to frequently kneel/squat, bend/stoop, push/pull, twist, or reach.
7. Requires the ability to manually move, lift, carry, pull, or push heavy objects or materials.
8. Requires the ability to work and concentrate in noisy and crowded environments.
9. Requires the ability to climb stairs/ladders/scaffolding and use a lift; ability to climb/balance.
10. Requires grasping/squeezing, wrist flexion/extension, reaching, and overhead reaching.
11. Requires the ability to work with frequent interruptions.
12. Requires the ability to occasionally work inside and outside with exposure to extreme hot and cold temperatures.
13. Requires timeliness and regular attendance and/or physical presence at the job.

 
General Responsibilities:

1. Support the vision and mission of USD253.
2. Support the value of an education.
3. Provide for the safety/general welfare of students at all times.
4. Respect the confidentiality of records and information regarding students, parents, teachers, and the district in accordance with accepted professional ethics, and state and federal laws.
5. Strive to maintain and improve professional competence.
6. Desire to continue career improvement.
7. Stay abreast of new technologies, data management and communication.
8. Strive to communicate the positive aspects of our school program to the public in word and deed.
9. Demonstrate professionalism through appropriate work habits, including accurate record keeping and timely submission of required reports. Attend staff meetings as required.
10. Comply with legal and regulatory requirements as provided by state and federal law.
11. Uphold and enforce board policy, administrative procedures, and school rules/regulations including but not limited to: acceptable use of technology, sexual and racial harassment, child abuse reporting, health and safety including all precautions related to bloodborne pathogens, and suicide prevention.
12. Follow district safety protocols and emergency procedures. Actively participate in response drills. Be prepared to implement the Building Crisis Plan.
13. Comply with district policies, rules and regulations.
14. Maintain safe and well-organized spaces.
15. React to change in a productive manner.
16. Other duties as assigned.