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Technical Support Associate Jobs in Topeka, KS (NOW HIRING)

Lancesoft

Workstation Support Technician

Topeka, KS · On-site

$22 - $25.90/hr

High school diploma or equivalent;associate or bachelor's degree in a relevant field preferred. * Proven experience (2 years) as a workstation support technician or in a similar technical support ...

Lancesoft - Viren

Be Seen First

Workstation Support Technician

Topeka, KS · On-site

$22 - $25.90/hr

High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred. * Proven experience (2 years) as a workstation support technician or in a similar technical support ...

Chipton Ross

Workstation Support Technician

Topeka, KS · On-site

$31.72/hr

Communicate effectively with both technical and non-technical users, providing clear instructions ... Accredited High school diploma or equivalent; associate or bachelor's degree in a relevant field ...

Chipton Ross

Workstation Support Technician

Topeka, KS · On-site

$26.50/hr

Communicate effectively with both technical and non-technical users, providing clear instructions ... Accredited High school diploma or equivalent; associate or bachelor's degree in a relevant field ...

OTSI

Workstation Support Technician

Topeka, KS · On-site

$18 - $21.75/hr

High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred. Proven experience (2 years) as a workstation support technician or in a similar technical support role.

OTSI

Workstation Support Technician

Topeka, KS · On-site

$18 - $21.75/hr

... or equivalent; associate or bachelor's degree in a relevant field preferred. • Proven experience (2 years) as a workstation support technician or in a similar technical support role. • ...

Tech Electronics

Service Coordinator

Topeka, KS · On-site

$17.50 - $22/hr

... technical support by taking ownership of issues from initial work order creation to final ... Education:Associates Degree in electronics, computer science, information sciences and/or ...

Tech Electronics

Service Coordinator

Topeka, KS · On-site

$18.50 - $23.50/hr

... technical support by taking ownership of issues from initial work order creation to final ... Associates Degree in electronics, computer science, information sciences and/or equivalent work ...

Tech Electronics

Service Coordinator

Topeka, KS · On-site

$17.50 - $22/hr

... technical support by taking ownership of issues from initial work order creation to final ... Associates Degree in electronics, computer science, information sciences and/or equivalent work ...

Tech Electronics

Service Coordinator

Topeka, KS · On-site

$17.50 - $22/hr

... technical support by taking ownership of issues from initial work order creation to final ... Associates Degree in electronics, computer science, information sciences and/or equivalent work ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Topeka, KS is $23.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Topeka, KS? The most popular types of Technical Support jobs in Topeka, KS are:
What are popular job titles related to Technical Support Associate jobs in Topeka, KS? For Technical Support Associate jobs in Topeka, KS, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Topeka, KS look for? The top searched job categories for Technical Support Associate jobs in Topeka, KS are:
What cities near Topeka, KS are hiring for Technical Support Associate jobs? Cities near Topeka, KS with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Topeka, KS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,337 per year, or $23.2 per hour.

Workstation Support Technician

Lancesoft

Topeka, KS • On-site

$22 - $25.90/hr

Temporary

Posted 8 days ago

Job description


Contract Role | Workstation Support Technician in Topeka, KS
Duration: 1 year contract with possible extension
Pay range: $23 - 25.90/hour on w2
Job Description:
The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.
Responsibilities:
  • Install, configure, and maintain hardware and software components on company devices.
  • Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
  • Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
  • Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
  • Respond to and prioritize support requests based on urgency and impact on business operations.
  • Troubleshoot network connectivity and printer-related issues.
  • Maintain accurate records of hardware inventory.
  • Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
  • Contribute to the development of documentation and guides for common technical procedures.
  • Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
  • Stay current with industry trends and advancements in workstation technology.
  • Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Qualifications:
  • High school diploma or equivalent;associate or bachelor's degree in a relevant field preferred.
  • Proven experience (2 years) as a workstation support technician or in a similar technical support role.
  • Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
  • Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
  • Strong knowledge of operating systems, productivity software, and office applications.
  • Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
  • Excellent communication skills, both verbal and written, with a customer-oriented approach.
  • Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Adept at working independently as well as collaboratively within a team.
  • Relevant certifications (e.G., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
  • Prior customer service experience including face to face and via phone.
  • Candidate must have valid state issued driver's license. If required to travel, they will drive an vehicle.
  • Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

Physical Requirements:
  • The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
  • Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.

Work Environment:
  • Primarily office-based, with on-site visits to different departments and locations.
  • May require occasional after-hours or weekend support for critical issues or planned system maintenance.
  • Extensive driving to sites within (in a provided vehicle).
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About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

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