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Technical Support Associate Jobs in Topeka, KS (NOW HIRING)

Fusion Health

Associate Technical Engineer (KS)

Topeka, KS · On-site

$50K - $65K/yr

Fusion Health is seeking a bright, motivated, and outgoing Associate Technical Engineer to join our ... Our Support team provides several career tracks within Fusion Health, where Technical Engineers can ...

OTSI

Workstation Support Technician

Topeka, KS · On-site

$18 - $21.75/hr

High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred. Proven experience (2 years) as a workstation support technician or in a similar technical support role.

OTSI

Workstation Support Technician

Topeka, KS · On-site

$18 - $21.75/hr

... or equivalent; associate or bachelor's degree in a relevant field preferred. • Proven experience (2 years) as a workstation support technician or in a similar technical support role. • ...

Peraton

Electrical Engineering, Associate

Topeka, KS · On-site

$55 - $75/hr

Provides initial technical support in assessments of determining repairable item status based on system requirements * Supports design and/or fabrication of electrical, mechanical, or electronic ...

Peraton

Electrical Engineering, Associate

Topeka, KS · On-site

Provides initial technical support in assessments of determining repairable item status based on system requirements * Supports design and/or fabrication of electrical, mechanical, or electronic ...

Mars

Project Implementation Engineer

Topeka, KS · On-site

Mentor Associate Project Implementation Engineers in planning smaller projects. * Effective ... Technical Support: Facilitate technical commissioning and validation by providing the right ...

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University of Kansas

Research Associate

Lawrence, KS · On-site +1

40% - Support the design, planning and implementation of learning map projects. Activities may ... Producing technical documentation of map development projects. * Supervising graduate research ...

Peraton

Electrical Engineering, Associate

Topeka, KS · On-site

$51K - $82K/yr

Provides initial technical support in assessments of determining repairable item status based on system requirements * Supports design and/or fabrication of electrical, mechanical, or electronic ...

Peraton

Electrical Engineering, Associate

Topeka, KS · On-site

Provides initial technical support in assessments of determining repairable item status based on system requirements * Supports design and/or fabrication of electrical, mechanical, or electronic ...

Colgate

People Business Associate - Topeka

Topeka, KS · On-site

$77 - $108/hr

Provide frontline employee relations (ER) support , offering guidance on HR policies and ... Technical proficiency in HRIS platforms (e.g., SAP, SuccessFactors) and data analytics tools

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Topeka, KS is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $24.90 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Topeka, KS?

The most popular types of Technical Support jobs in Topeka, KS are:

What are popular job titles related to Technical Support Associate jobs in Topeka, KS?

For Technical Support Associate jobs in Topeka, KS, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Topeka, KS look for?

The top searched job categories for Technical Support Associate jobs in Topeka, KS are:

What cities near Topeka, KS are hiring for Technical Support Associate jobs?

Cities near Topeka, KS with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Topeka, KS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,337 per year, or $23.2 per hour.

Associate Technical Engineer (KS)

Fusion Health

Topeka, KS • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Fusion Health is seeking a bright, motivated, and outgoing Associate Technical Engineer to join our Support team in our Topeka, KS office location! This candidate will participate in dynamic and challenging projects to enhance our customer's software experience. We are looking for an ambitious team player who is target-driven and passionate about achieving results.
Are you new to Application Support and looking to excel in your Information Technology career? This is a great opportunity for you to apply your new skills at the ground level, where you will work in databases and Windows servers to support, troubleshoot, install, and configure our proprietary software. Our Support team provides several career tracks within Fusion Health, where Technical Engineers can move internally to our Data, Software Engineering, Interface or Analyst teams as well as level up in the Support track!
About Fusion Health
Most healthcare software is built for the easy cases. Fusion Health builds for the rest.
We support clinicians working in movement restricted communities, where care delivery is more complex and software reliability is critical. In these environments, systems need to work consistently because there is no room for failure. This has been our focus since 2006.
That is not an accident. It is who we hire.
Bryan Jakovcic(EY Entrepreneur of the Year) built this company and still personally interviews every single person who joins it. Because the people here are not a department or a headcount. They are the company. Fusion has been recognized by INC as one of the fastest-growing private companies in the United States for four consecutive years, including #8 in New Jersey and #38 in the NY Tri-State area, and by Deloitte on its Fast 500 list of fastest-growing technology companies in the United States. We are also proud to be certified as a Great Place to Work by Fortune!. That growth and recognition happened because the right people showed up and did something with it.
We are driven, self aware, and we own what we do. That is the culture. No more, no less.
If this is the kind of work you've been looking for, this is where you do the best work of your career.
What we offer:
  • Medical, dental, and vision coverage
  • 401K
  • Generous PTO

Our teams are based in Woodbridge, NJ and Topeka, KS. We operate in a hybrid environment.
This role looks like...
The Support team is vital to our organization's mission and growth. This role will provide assistance with a multitude of projects that will enhance the Support team's success, such as:
  • Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
  • Provide desktop and application support to our customers in on-prem and hosted environments
  • Research and analyze issues to ensure successful outcomes
  • Identify technology solutions based on analysis of customer support needs.
  • Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely
  • Produce, maintain, and update technical documentation
  • Contribute to all customer support tools and support processes
  • Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary
  • Participate in a team on-call rotation while providing 24/7/365 technical support
  • Travel to customer sites is required on occasion, including correctional facilities and other secure or restricted environments
  • Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases

You could be a great fit if...
We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience:
  • Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field
  • 1-2+ years of experience in a related IT role
  • 1-2+ years of experience with SQL; experience in other programming languages is a plus, but not required
  • IT experience which includes:
    • Windows Servers, Active Directory, DNS, Microsoft Office
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication
  • Ability to work well with other team members
  • Excellent customer service skills and ability to build relationships
  • Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required

Additional Details:
  • This is an on-site, full-time, salaried position located at our Topeka, KS office location. Our normal hours of operation are Monday - Friday, 8:00 AM - 4:00 PM.
  • Some travel will be required.
  • This position description is not intended to be exhaustive, and other duties may be assigned as they arise.
  • It is not expected that applicants have any familiarity with Fusion's proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team.
  • Fusion is an equal employment opportunity employers

Compensation
  • Salary Range: $50,000 - $65,000.
  • At Fusion, our salary ranges are designed to be competitive within our size and industry. Compensation is just one component of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities.
  • Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate's unique profile and our commitment to pay parity.

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