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Technical Support Associate Jobs in Olathe, KS (NOW HIRING)

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

Leadership and Associate Management (40%) * Manages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries ...

BioIVT

Technical Support Specialist

Kansas City, KS · On-site

$21 - $26/hr

Provides 1st and 2nd Tier technical support to end users on a variety of issues. Provides on-call ... Associate degree (AS) or current enrollment in bachelor's program (B.S. /B. A.) in Computer Science ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Create and maintain knowledge base of articles used by IT resolver groups and Associates for self ...

EquipmentShare

T3 Technology Support

Kansas City, KS · On-site

EquipmentShare is searching for a T3 Technology Support Associate I for our corporate office in ... Enhance industry and technical knowledge through actively participating in learning and growth ...

Sixt

Operational Support Associate

Kansas City, MO

$23.76/hr

As an Operational Support Associate at SIXT, you'll be at the center of our rental operations ... Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease ...

Garmin Ltd.

Technical Analyst / Support

Olathe, KS · On-site

$85 - $120/hr

Associate's degree OR Bachelors Degree in IT or related field, AND a minimum of 4 years IT or technical experience * Demonstrated ability to creatively and systematically troubleshoot and isolate ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Olathe, KS

Technical Support Associate information

See Olathe, KS salary details

$10

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Olathe, KS is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.58 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Olathe, KS?

For Technical Support Associate jobs in Olathe, KS, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Olathe, KS look for?

The top searched job categories for Technical Support Associate jobs in Olathe, KS are:

What cities near Olathe, KS are hiring for Technical Support Associate jobs?

Cities near Olathe, KS with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Olathe, KS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,653 per year, or $23.9 per hour.

Manager, Technical Support

HungerRush

Overland Park, KS

Full-time

Re-posted 18 days ago

Job description

Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com
Job Summary
The Technical Support Manager is responsible for managing and motivating a team of Technical Support Specialists handling inbound calls and emails on a 24 hour, 7 days a week schedule. The Technical Support Manager will communicate company goals, best practices, deadlines as well as provide feedback to direct reports for continued improvement and training.
Technical Support Manager Job Duties:
Leadership and Associate Management (40%)
  • Manages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints.
  • Monitor and evaluate Technical Support Specialists' performance through auditing Zendesk communication, providing learning opportunities, and taking corrective action when necessary.
  • Assist in developing strategies to promote adherence to company regulations and performance goals as well as creating policies and SOPs for the Technical Support group.
  • Provide coverage to the team on days the team is short-staffed or needs extra assistance. Including weekends and holidays.
  • Manages the scheduling and time off requests of the group to fit within coverage and staffing requirements. Approve hours worked for assigned associates at the end of each payroll cycle.

Coaching and Development (40%)
  • Assist in resolving complex customer issues and escalations, ensuring timely and effective resolution of technical problems and inquiries.
  • Conduct team meetings and 1-1's to update members on best practices, changes in SOP, and continuing expectations.
  • Coordinate training sessions and ongoing development programs for Technical Support Specialists to enhance their skills and knowledge.

Adaptability (10%)
  • Identify opportunities to streamline workflows through technology.
  • Continuously evaluate support processes, identify inefficiencies, and propose and implement improvements to enhance operational efficiency and customer satisfaction.
  • Oversee incident management to handle high-impact incidents and maintain a high level of customer satisfaction during challenging times.

Communication (10%)
  • Collaborate with other departments and teams to prioritize and communicate customer needs for continuous improvement.
  • Collaborate with Human Resources to recruit, hire, and retain effective support personnel.

Technical Support Manager Required Skills and Qualifications:
  • Minimum of 5+ years in a role within a similar environment.
  • Extensive knowledge of Technical Support procedures and principles.
  • Experience working in a contact center environment.
  • Knowledge in working with CRM and SaaS software applications.
  • Demonstrated ability to multitask with precision and accuracy.
  • Ability to work within a team environment and adapt to frequent change
  • Must be organized and have strong time management skills- to include schedule development
  • Ability to promptly answer service-related emails, phone calls, and other forms of communication
  • Schedule flexibility; weekends required.

Technical Support Manager Preferred Skills and Qualifications:
  • Associates degree or two years college
  • Has experience working in a remote environment.
  • Experience in Point-of-Sale hardware and software troubleshooting, analysis & resolution
  • Restaurant experience
  • Self-Motivation/Motivational Skills
  • Strong Relationship Building
  • Excellent oral, written, and interpersonal abilities
  • Consistent work ethic and reliability

Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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