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Technical Support Associate Jobs in Connecticut (NOW HIRING)

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... The candidate must have strong technical and communication skills. Day-to-day duties will include ...

Wittmann USA

Fabrications Support

Torrington, CT · On-site

$18 - $21.50/hr

... support. Job Summary The position will be responsible primarily to clean, prep, and cut parts, and ... Ability to read and interpret technical drawings. * Strong organizational skills with the ability ...

WITTMANN USA INC

Fabrications Support

Torrington, CT · On-site

$18 - $21.50/hr

... support. Job Summary The position will be responsible primarily to clean, prep, and cut parts, and ... Ability to read and interpret technical drawings. * Strong organizational skills with the ability ...

Actalent

Account Associate

Shelton, CT

$60K - $75K/yr

The Account Associate develops and grows business with existing and new customers by providing ... Provide technical support to customers by leveraging a strong foundation in science to explain ...

HomeServe USA

$69 - $92/hr

This position supports training delivery across different formats--including large group rollouts ... Associate degree preferred, or equivalent combination of education and experience. * 3-5 years of ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Connecticut

Technical Support Associate information

See Connecticut salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Connecticut is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.14 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Connecticut?

The most popular types of Technical Support jobs in Connecticut are:

What are popular job titles related to Technical Support Associate jobs in Connecticut?

For Technical Support Associate jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Connecticut look for?

The top searched job categories for Technical Support Associate jobs in Connecticut are:

What cities in Connecticut are hiring for Technical Support Associate jobs?

Cities in Connecticut with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Service Supervisor

LATICRETE International

Bethany, CT • On-site

$116K - $117K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Classification:

Salary

Job Description:

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017!

We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.

We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Just some of our benefits:

  • Medical

  • Dental

  • Vision

  • 401k

  • Tuition reimbursement

  • 13 paid holidays in addition to paid vacation and sick time

  • Flexible spending

  • Life Insurance, AD&D and Supplemental Insurance

This position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.

This position requires an individual with experience in supervision of a technical support environment in the construction products industry.

Essential Job Functions & Responsibilities:

  • Supervise and schedule daily operations of technical service representatives.
  • Management of technical service representatives (attendance, scheduling, staff meetings, performance evaluations).
  • Analysis of technical activities, report trends and needs.
  • Create new/revised technical data sheets (TDS's) and technical advisories/documents.
  • Provide technical Service to architects, contractors and distributors, to advise on proper materials selection and installation procedures for specific applications.
  • Review and preparation of technical documents; architectural details and specifications to advise on proper materials selection for specific applications.
  • Supervise the investigation and settlement of customer service and product complaints diplomatically and professionally within authorized limits.
  • Coordinate incoming requests for technical service and training with sales and field technical representatives.
  • Follow up requests from field representatives and distributors for telephone contact with contractors and architects.
  • Coordinate and participate in job site assistance.
  • Represent technical department in management meetings and ISO quality system /management reviews.
  • Review/approval of technical literature and data sheets.
  • Coordinate technical service NAP's.
  • Conduct technical service department audits at satellite facilities, as required.
  • Writing of technical service articles and tips in monthly newsletter and industry articles as required.

Nonessential Job Functions:

  • Performs other directly related appropriate duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.

Job Specifications/Skills:

  • Minimum 7 years experience in construction industry.
  • Minimum of 3 years in technical support of a building material or product.
  • Supervisory and management skills
  • Excellent interpersonal, written and verbal communication skills.
  • Knowledge of architecture and construction methods.
  • Detailed knowledge of LATICRETE product line, applications, construction practice and materials.
  • Fluency in 2nd language preferred.
  • Physical strength to lift and carry up to 50 pounds frequently.
  • Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook. Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and CRM OnDemand preferred.
  • Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Minimum Educational Requirements:

  • Associates Degree or equivalent work experience.

Travel:

  • 25%

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