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Technical Support Associate Jobs in Connecticut (NOW HIRING)

Provide technical support to field staff and contractors regarding metering issues * Contribute to ... Associate's degree in electrical engineering or electrical engineering technology from an ABET ...

Provide technical support to field staff and contractors regarding metering issues * Contribute to ... Associate's degree in electrical engineering or electrical engineering technology from an ABET ...

Production Support

Waterbury, CT · On-site

$20 - $21/hr

... technical support. Hours are 730am-4pm (M-F). Starting salary is $20-$21 depending on experience. Call 203-753-1113 for more information or stop by to fill out a job application at 61 Mattatuck ...

Production Support

Waterbury, CT · On-site

$20 - $21/hr

... technical support. Hours are 730am-4pm (M-F). Starting salary is $20-$21 depending on experience. Call 203-753-1113 for more information or stop by to fill out a job application at 61 Mattatuck ...

Summary Provide hands-on technical support for end users, including laptop deployment ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

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Deliver first- and second-level technical support to end users for hardware, software, and ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Support Desk Technician

Branford, CT · On-site

$46K - $55K/yr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... The candidate must have strong technical and communication skills. Day-to-day duties will include ...

Support Desk Technician

Branford, CT

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... The candidate must have strong technical and communication skills. Day-to-day duties will include ...

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Support Specialist

East Hartford, CT · On-site

$55K - $65K/yr

Associate's Degree in technology field, or equivalent experience preferred · Experience: 1-5+ years' experience in providing technical support. Previous experience is a must. · Skills: Advanced ...

Showing results 21-40

Technical Support Associate information

See Connecticut salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Connecticut is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Connecticut? The most popular types of Technical Support jobs in Connecticut are:
What are popular job titles related to Technical Support Associate jobs in Connecticut? For Technical Support Associate jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Connecticut look for? The top searched job categories for Technical Support Associate jobs in Connecticut are:
What cities in Connecticut are hiring for Technical Support Associate jobs? Cities in Connecticut with the most Technical Support Associate job openings:

Contractor

Re-posted 11 days ago


Job description

Company Description

Prominent Medical Devices Company

Job Description


JOB TITLE: Assoc Quality Engineer
CLIENT: A prominent Medical Devices Company
CONTRACT: 12 months initial contract (04/24/2017 to 04/23/2018)- there is a possibility of extension
LOCATION: North Haven Connecticut USA 06473
Pay Rate: To be discussed over the phone
Education Required: Associates Degree in Engineering or Sciences
Education Preferred: Associate's degree in Electrical Engineering or Technical Certification in Electronics.
Minimum Experience: A minimum of 3 years related experience. Medical device experience preferred.
Years of Experience Required: None required if Education Requirement is met
Top three must haves:
Some mechanical knowledge
MS Office Proficiency
Flexible
SUMMARY OF POSITION:
-Conducts reliability testing and performs failure analysis.
-Conducts the setting up and operating of test equipment, documenting results, analyzing systems, processes, product or equipment per detailed procedures.
-Gathers and maintains data, drawings, and repairs or services instruments and equipment.
-Works under close supervision and within defined parameters to provide technical support at a senior level.
ESSENTIAL FUNCTIONS:
Supports Reliability Engineer in performing new and ongoing reliability testing.
Assists with root cause analysis, including data analysis (mining), identifying trends (systemic issues), and common cause issues for systems, peripherals, software and components of low to moderate complexity.
Provides technical troubleshooting skills to identify and propose solutions which support business objectives.
Recognizes common and generally routine problems of low to moderate complexity when they occur.
Sets up, maintains, repairs, calibrates and adjusts simple formulations, units and/or test equipment as directed.
Responsible for following inspection procedures and operating automated test equipment.
Assists in repairing/refurbishing the failed products during testing.
Assists with building test equipment, test stands and fixtures as needed.
Responsible for performing and documenting work per Quality Systems Regulations policies and procedures.
Performs specific tasks to generate data in a lab or product development setting.
Failure to achieve results may have moderate impact on schedules and programs.
Follows specific, detailed instructions and established procedures.
Problem solving is guided by well established policies and procedures and or precedent.
Contacts are primarily with immediate supervisor and other professionals in the department.
Provides technical support to other department staff members and may provide guidance to peers and or act as a lead or mentor to more junior technical personnel.
Ensures the maintenance of and adherence to good laboratory practices and all safety procedures.
DEPARTMENT SPECIFIC/NON-ESSENTIAL FUNCTIONS:
Other duties as assigned with or without accommodation.
Continue to develop skills through additional training and educational programs
MINIMUM REQUIREMENTS:
Education Required: Associates Degree in Engineering or Sciences Education Preferred: Associate's degree in Electrical Engineering or Technical Certification in Electronics. Minimum Experience: A minimum of 3 years related experience. Medical device experience preferred.
Skills/Qualifications:
Basic understanding of own GBU.
Demonstrated knowledge of a specialized or technical field.
Understanding of basic laboratory equipment.
Effectively communicates and works cooperatively with immediate supervisor, other professional in the department.
Knowledge and understanding of Quality System Regulations
Strong attention to details and demonstrated knowledge in troubleshooting, repair and installation of electrical components and automation.
Mature verbal and written communication skills.
Ability to read and understand detailed schematics, instructions, and drawings.
Demonstrated knowledge in the use of electronic equipment such as oscilloscopes, logic analyzers, power supplies, multimeters, automated test equipment, etc. as well as microscopes, soldering irons, tweezers, crimpers, cutters and other hand tools.
Experience in testing, prototyping, evaluating and troubleshooting digital and analog electronic circuits.
Knowledge of machining, tool building and prototyping methodologies.
Knowledge of manufacturing methods/mathematics and materials.
Knowledge of and experience with disassembly and reassembly of systems and test benches.
Skills/Competencies:
Functional/Technical Skills
Action Oriented
Peer Relationships
Self Development Other Skills:
Sound PC software knowledge.
Manual dexterity and eye-hand coordination to troubleshoot medical devices, including unaided and microscope visual inspection.
ORGANIZATIONAL RELATIONSHIPS/SCOPE:
Regular contacts are primarily with immediate supervisor and other professionals in the department.
WORKING CONDITIONS:
Office environment.
Laboratory environment.

Additional Information

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