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Technical Support Associate Jobs in Bloomfield, CT

WITTMANN USA INC

Fabrications Support

Torrington, CT · On-site

$18 - $21.50/hr

... support. Job Summary The position will be responsible primarily to clean, prep, and cut parts, and ... Ability to read and interpret technical drawings. * Strong organizational skills with the ability ...

TEKsystems

Desktop Support Technician

Hartford, CT · On-site

$20 - $25/hr

This individual will serve as an IT generalist responsible for delivering technical support ... Associate degree with at least 6 years of related experience; OR * High school diploma with ...

TEKsystems

Desktop Support Technician

Hartford, CT · On-site

$20 - $25/hr

This individual will serve as an IT generalist responsible for delivering technical support ... Associate degree with at least 6 years of related experience; OR * High school diploma with ...

Global Channel Management, Inc.

Help desk

Windsor, CT · On-site

$18/hr

Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume. * Associate's Degree in Computer Science, Engineering or a ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Berlin, CT · On-site

$35K - $49K/yr

... technical support across local and remote environments. Responsibilities include hardware and ... MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science ...

Novus Insight, Inc.

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Support Specialist

East Hartford, CT · On-site

$55K - $65K/yr

Associate's Degree in technology field, or equivalent experience preferred · Experience: 1-5+ years' experience in providing technical support. Previous experience is a must. · Skills: Advanced ...

Triumph Group

Associate Technical Fellow

Hartford, CT · On-site

$131K - $197K/yr

... technical data package. Create, edit, review, and drive Engineering Changes to closure ... Mentor less experienced staff, to support knowledge growth. Qualifications * Bachelor's degree in ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Bloomfield, CT

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for technical support associate in Bloomfield, CT is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Bloomfield, CT are hiring for Technical Support Associate jobs? Cities near Bloomfield, CT with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Service Associate

SCA Pharmaceuticals, LLC

Windsor, CT • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description:

Company Description

SCA Pharmaceuticals is a dynamic rapidly growing company consisting of passionate individuals who believe in our mission of providing high quality medications that are critical in saving and sustaining human life. SCA Pharma is an FDA 503B outsourcing facility providing customized medications for hospitals and healthcare facilities across the United States. We do this through unyielding quality, safety and integrity, our commitment to accountability and ownership, teamwork and creating better solutions by simplifying the complex.


Summary:

The Technical Services Associate supports key projects to ensure that production orientated ventures are implemented and executed with appropriate guidance and follow through. The Technical Services Associate will collaborate with team members at all facilities to support alignment between sites and help achieve production goals.


Essential functions:

· Support projects from a new product introduction (NPI) standpoint under guidance from Technical Services leadership or designated project leads.

· Assist with writing, conducting, and documenting studies, and support data evaluation to help ensure a robust NPI process.

·

· Assist with the generation and update of specifications (Raw Material, Label, Product) in collaboration with other departments to ensure the specifications accurately represent current processes.

· Support purchasing agents with the on-boarding of new vendors and raw materials.

· Coordinate the setting up of technical support for new or updated processes or procedures.

· Collaborate with stakeholders to implement new projects that arise.

· Be a bridge between departments when working on a project that touches more than one department.

· Work with Director of Technical Services or Technical Services specialist, and Training Coordinator for specific training required.

· Maintain SCA at the forefront of cGMP and 503B guidelines by keeping current on FDA regulations and guidelines.

· Ensure customers receive products that are compatible with their systems and are within the internal guidelines approved by the Director of Pharmacy and Director of Quality.

· Help leadership with collecting data in areas supported by the Technical Services team.

· Any other duties as assigned.


Requirements:

Required Qualifications & Experience:

  • Bachelor’s degree in business, science, pharmacy or related field
  • 0-2 years working in a cGMP and regulatory environment.
  • Exposure to project coordination, process improvement, technical documentation, or cross-functional team support preferred.

Desired Knowledge, Skills, and Abilities:

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Excellent verbal and written communication skills.
  • Basic project coordination and organizational skills.
  • Ability to complete work on time and follow through on commitment.
  • Ability to set work-related goals and strive to obtain them while acting with integrity and trustworthiness.
  • Ability to set priorities, plan and organize work, while managing multiple tasks
  • Ability to work independently with appropriate guidance and follow-up.
  • Ability to work outdoors if needed.
  • Must be able to perform physical activities such as bending, crawling, climbing, lifting.


SCA Pharma is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.