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Technical Support Associate Jobs in Norwich, CT (NOW HIRING)

MSCCN

Technical Associate - Groton, CT

Groton, CT · On-site

$24.22 - $40.36/hr

What You Will Achieve We are seeking a motivated individual for the role of Technical Associate ... The successful candidate will provide day to day manufacturing support meeting timelines, schedules ...

First Citizens Bank

Technical Lead

Carolina, RI

... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...

First Citizens Bank

Technical Lead

Carolina, RI · On-site

... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...

First Citizens Bank

Technical Lead

Carolina, RI

... support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and ...

Zimmer US, Inc.

Sales Associate I - Hip & Knee

Madison, CT · On-site

$13 - $17.75/hr

This entry-level role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I builds ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Norwich, CT

Technical Support Associate information

See Norwich, CT salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in Norwich, CT is $24.73, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.49 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Norwich, CT?

The most popular types of Technical Support jobs in Norwich, CT are:

What job categories do people searching Technical Support Associate jobs in Norwich, CT look for?

The top searched job categories for Technical Support Associate jobs in Norwich, CT are:

What cities near Norwich, CT are hiring for Technical Support Associate jobs?

Cities near Norwich, CT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Associate - Groton, CT

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Groton, CT • On-site

Full-time

Posted 10 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.
Why Patients Need You
Our breakthroughs would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members, who understand the importance and impact of their role in Pfizer's mission. Patients need colleagues like you who take pride in their work and always look to improve outcomes. You will help to ensure that patients and physicians have the medicines they need, when they need them.
What You Will Achieve
We are seeking a motivated individual for the role of Technical Associate (SDM Operations Group T2) in our Solid Dose Manufacturing (SDM) facility in Groton, CT.  The focus in the SDM will be on batch-process manufacturing for tablet and capsule formulations. The successful candidate will provide day to day manufacturing support meeting timelines, schedules, and operational quality standards in alignment with current GMP guidelines for manufacturing activities for clinical drug product supplies.  Primary responsibility includes performing daily activities which include cleaning, equipment set-up and pharmaceutical manufacturing processing for oral solid dosage forms with a focus on compliance and continuous improvement. The successful candidate must demonstrate strong teamwork dynamics when interfacing with various groups (e.g., Operations, Quality, Tech Support, GWE).
It is your hard work and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe.
How You Will Achieve It
Manufacture solid dosage forms (tablets and capsules) for developmental, stability and clinical studies/supplies.
Set-up, operate, clean, and maintain complex pharmaceutical manufacturing equipment associated with Solid Dose processing using closed transfer systems.
Implement cGMP procedures and safe handling techniques for solid dosage processing.
Generate, assist and execute documentation associated with solid dosage manufacture such as, working batch record documentation, Logbooks, labels and in-process run sheets
Proficient and use of digital tools (electronic logs, forms and batch records) within dynamic and paperless systems (ex. OpsTrakker)
Generate, assist and execute equipment lifecycle documentation such as; Qualification Protocols, Periodic Reviews, and Change Control documentation.
Create and revise Standard Operating Procedures (SOP) for cGMP manufacturing equipment and activities.
Assist with Quality Compliance reviews and investigations focused on root causal factors as well as identifying Corrective and Preventative actions.
Complete activities identified as operator care tasks associated with the maintenance and operation of complex novel pharmaceutical manufacturing equipment.
Complete activities associated with the operation and maintenance of the SDM cGMP manufacturing space.
Sound understanding of computational mathematic tools and formulas (i.e. ability to calculate yield, batch accountability, operational ranges, coating efficiency and percentages).
Identify, own and lead continuous improvement-based projects using Lean Manufacturing Techniques

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