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Technical Support Associate Jobs in Norwich, CT (NOW HIRING)

First Citizens Bank

Software Engineer II

Carolina, RI · On-site

$98K - $134K/yr

Overview This position is responsible for providing advanced technical support to data processing ... associates. More information can be found at Qualifications: Bachelor's Degree and 2 years of ...

First Citizens Bank

Senior Software Engineer

Carolina, RI

$123K - $162K/yr

Serves as a technical resource for management, associates, and business units. On-call Support - Provides 24/7 on-call support via rotations. Position Specific Skills: Advanced experience with ...

First Citizens Bank

Senior Software Engineer

Carolina, RI

$123K - $162K/yr

Serves as a technical resource for management, associates, and business units. On-call Support - Provides 24/7 on-call support via rotations. Position Specific Skills: Advanced experience with ...

First Citizens Bank

Senior Software Engineer

Carolina, RI

$123K - $162K/yr

Serves as a technical resource for management, associates, and business units. On-call Support - Provides 24/7 on-call support via rotations. Position Specific Skills: Advanced experience with ...

Noblis

Technical Writer-Newport, Rhode Island

Carolina, RI · Hybrid

$44K - $68K/yr

Noblis MSD's mission is to support the Naval Undersea Warfare Center (NUWC) in their missions to ... or Associates Degree with 3 years of writing/administrative experience. * US Citizen with a DoD ...

New

Noblis

Technical Writer-Newport, Rhode Island

Wyoming, RI · Hybrid

$44K - $68K/yr

Noblis MSD's mission is to support the Naval Undersea Warfare Center (NUWC) in their missions to ... or Associates Degree with 3 years of writing/administrative experience. * US Citizen with a DoD ...

New

First Citizens Bank

Systems Engineer III

Carolina, RI · On-site

Oversees the work of less experienced associates and serves as a technical resource to wider business unit. Responsibilities & Qualifications Duties & Responsibilities: Technical Support - Leads ...

Bausch Advanced Technologies

IT Technician

Clinton, CT · On-site

$22 - $25/hr

You will support day-to-day IT operations, assist employees with technical issues, and help ... Associate's degree in Information Technology, Computer Science, or related field (or equivalent ...

Henkel

Sr Scientific Associate

Rocky Hill, CT · On-site

$108K - $125K/yr

Provide technical support to customers and internal stakeholders * Support manufacturing and quality initiatives to ensure consistent product performance and delivery * Identify and evaluate new ...

Henkel

Sr Scientific Associate

Rocky Hill, CT · On-site

$108 - $125/hr

Provide technical support to customers and internal stakeholders * Support manufacturing and quality initiatives to ensure consistent product performance and delivery * Identify and evaluate new ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Norwich, CT

Technical Support Associate information

See Norwich, CT salary details

$11

$24

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How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in Norwich, CT is $24.73, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.49 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Norwich, CT?

The most popular types of Technical Support jobs in Norwich, CT are:

What job categories do people searching Technical Support Associate jobs in Norwich, CT look for?

The top searched job categories for Technical Support Associate jobs in Norwich, CT are:

What cities near Norwich, CT are hiring for Technical Support Associate jobs?

Cities near Norwich, CT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Software Engineer II

First Citizens Bank

Carolina, RI • On-site

$98K - $134K/yr

Full-time

Re-posted 15 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This position is responsible for providing advanced technical support to data processing systems. Analyzes existing and proposed data processing systems or procedures that improve processing capabilities. Assists the installation of programs and procedures developed in coordination with end user groups. Enhances data processing systems and procedures through system analysis, coding, testing, and other activities that facilitate technical business objectives. May occasionally guide less experienced analysts in the work group.
Responsibilities & Qualifications
Duties & Responsibilities:
Data Analysis - Sources, compiles, and interprets data. Performs analysis for accuracy and efficiencies, effectively communicates analysis output.
System Testing - Thoroughly tests systems to ensure proper installation of new software, system changes, and overall efficiency. Evaluates and conveys testing results. Performs coding and assists in implementing system modifications and enhancements.
Business Support - Provides technical support by performing coding, ensuring processes run smoothly, and working to continuously improve processing capabilities. Works closely with business units and operation teams to support their business objectives.
Technical Proficiency - Utilizes knowledge to develop or install appropriate computer software. Serves as a resource on data processing systems and procedures.
On-call Support - Provides 24/7 on-call support via rotation.
Position Specific Skills:
Experience with programming languages such as Microsoft .NET (C#); ASP.NET Core; JavaScript; HTML 5; XML; SQL Scripting and Powershell Scripting
Experience with Microsoft Team Foundation Server (TFS) or similar code repository system
Experience with ServiceNow or other information technology service ticketing systems
Knowledge of System Life Cycle Development methodology (like Waterfall and Agile)
Ability to be on call 24 hours a day, 7 days a week, on a rotating basis
Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Application software programming
Preferred Education:Other
Preferred Area of Study:Computer Science
Preferred Area of Experience:MS.NET; ASP.NET; SQL Scripting; Powershell Scripting
Required Licenses or Certifications:
Preferred Licenses or Certifications:
Additional Information

Bachelor's Degree and 2 years of experience in Application software programming OR High School Diploma or GED and 6 years of experience in Application software programming

Preferred Area of Experience: Mule API Manager and RAML over Anypoint Studio; Anypoint Cloud-Hub;API Gateway and Management; Mule Dataweave; REST ; Salesforce;Java;SQL;Git;

Preferred Qualifications:  

  • 3+ years of experience in MuleSoft development and integration projects.
  • Hands-on experience in design and development of complex use cases using MuleSoft.
  • Experience in the Banking and Finance Industry
  • Prefer Mulesoft certified candidates.
  • In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 2 years of experience in Application software programming OR High School Diploma or GED and 6 years of experience in Application software programming

Preferred Area of Experience: Mule API Manager and RAML over Anypoint Studio; Anypoint Cloud-Hub;API Gateway and Management; Mule Dataweave; REST ; Salesforce;Java;SQL;Git;

Preferred Qualifications:  

  • 3+ years of experience in MuleSoft development and integration projects.
  • Hands-on experience in design and development of complex use cases using MuleSoft.
  • Experience in the Banking and Finance Industry
  • Prefer Mulesoft certified candidates.
  • In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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