Technical Support Associate Jobs in Norwich, CT (NOW HIRING)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are actively seeking a Supervisor, Production Technical Services, Early Weeknights for our South Windsor, Connecticut facility.
This is an on-site role where you will work 100% of the time.
Basic Purpose: Supervise the Production Technical Support Department. Reports to Manager/Sr Director Production Tech Support.
Job Responsibilities:
Provides direction and mechanical support to all production mechanics as required. Monitors all work in progress ensuring that a constant production workflow is maintained and equipment repairs are completed in a timely fashion. Maintains our parts inventory for all equipment by providing a complete list of parts to be ordered, including the vendor to be used and the associated cost for each part. Monitor records of preventive maintenance performed on equipment and ensures that the maintenance occurs according to scheduled deadlines. Keeps informed of all new technology and equipment used by the technical support and production operations departments. Fills in and assumes all Management responsibilities in the Department Manager's absence. Accountable to meet or exceed Cost Per Unit targets on his/her shift (i.e. labor costs, overtime, inventory control etc.) Monitors and maximizes machine throughput. Coaches, counsels, motivates, develops, supports, encourages and instructs all Technicians under direct report. Verifies all administrative work is filled out properly, monitoring and following departmental procedures. Reward, Recognizes and Disciplines associates. Maintains all records pertaining to department personnel under individuals report. Span of control, approx: 6-8 FTA's + 6-8 TE's and all production equipment used by technical support and production operations. Position requires daily communication/ updates with senior management on strategic work scheduling issues. Monitors daily reports on thruput and equipment downtime giving feedback to department personnel. May perform other duties/responsibilities as needed or assigned
Preferred Qualifications:

• Associate's degree or Technical/Trade School
• 5+ years' experience and a proven proficiency in the operation and repair of production equipment.
• A proven proficiency in the operation and repair of insertion and bindery equipment, electronic and electric circuit experience necessary.
• Electrical and electronics repair a plus.
• Knowledge, understanding and experience of reporting tools Jet/IQ
• Experienced in Microsoft Office.
• 3 years' min. supervisory experience in a high-volume production environment

Skills/Competencies:

• Functional/technical skills
• Attention to detail
• Good oral and written communication skills
• Ability to take direction and to work under pressure due to time constraints as necessary

Requirements:

• 40+ hours Safety Training Certification
• 40+ hours external Certified Training on related equipment
• 8+ hours Safety/Electrical Training
• 16+ hours Recertification as needed on any/all existing training annually
• Promote a professional work environment and adhere to all Broadridge's policies

Shift: EWN- Sunday, Monday, Tuesday & Alt Saturday 6:00 PM to 6:00AM.
Salary: $72,000 -$ 95,000 annually, depending upon experience- Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.