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Technical Support Associate Jobs in Hartford, CT

WITTMANN USA INC

Fabrications Support

Torrington, CT · On-site

$18 - $21.50/hr

... support. Job Summary The position will be responsible primarily to clean, prep, and cut parts, and ... Ability to read and interpret technical drawings. * Strong organizational skills with the ability ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Hartford, CT · On-site

$35K - $47K/yr

Deliver first- and second-level technical support to end users for hardware, software, and ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Novus Insight, Inc.

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Support Specialist

East Hartford, CT · On-site

$55K - $65K/yr

Associate's Degree in technology field, or equivalent experience preferred · Experience: 1-5+ years' experience in providing technical support. Previous experience is a must. · Skills: Advanced ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hartford, CT

Technical Support Associate information

See Hartford, CT salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Hartford, CT is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Hartford, CT? The most popular types of Technical Support jobs in Hartford, CT are:
What are popular job titles related to Technical Support Associate jobs in Hartford, CT? For Technical Support Associate jobs in Hartford, CT, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Hartford, CT look for? The top searched job categories for Technical Support Associate jobs in Hartford, CT are:
What cities near Hartford, CT are hiring for Technical Support Associate jobs? Cities near Hartford, CT with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Sales Support Specialist

Synerfac Technical Staffing

Plainville, CT • On-site

$24 - $26/hr

Full-time

Posted 8 days ago

Job description

Technical Sales Support Specialist
Join a growing Hartford County, CT specialty manufacturer known for its roofing attachment solutions and commitment to innovation. Become part of a collaborative team supporting customers across the U.S., Canada, Mexico, and the Caribbean while building a rewarding career in technical sales support.
Pay: $24.00 - $26.00 per hour
Job Duties & Responsibilities
* Respond to customer inquiries by phone and email, prepare accurate technical quotations, process orders, and provide product availability, pricing, and delivery information.
* Manage a high volume of quote requests, maintain accurate CRM records, and coordinate order processing, invoicing, and shipping activities.
* Interpret bills of materials (BOMs), perform basic mathematical calculations, and prepare professional quotes, contracts, and RFP/RFI responses.
* Collaborate with internal departments to deliver exceptional customer service while managing multiple priorities in a fast-paced environment.
Required Skills & Experience
* 1-2 years of customer service, sales support, administrative, technical quoting, or order processing experience with strong data entry accuracy and attention to detail.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams), CRM or database systems, and general PC applications.
* Strong analytical, critical thinking, communication, and problem-solving skills with the ability to perform calculations involving fractions, decimals, weights, and measurements.
* Self-motivated, organized professional capable of multitasking, working with urgency, and providing consultative customer support.
Preferred Skills & Experience
* Experience in the construction, roofing, manufacturing, or technical products industry.
* Associate's or Bachelor's degree, or equivalent combination of education and experience.
Apply Today!
If you're detail-oriented, enjoy solving customer challenges, and thrive in a fast-paced technical environment, we'd love to hear from you. Apply today to join an innovative and growing manufacturing team.
________________________________________
Disclaimer: By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/.
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About Synerfac Technical Staffing

Sourced by ZipRecruiter

Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Cherry Hill, NJ, US

Social media

Twitter

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