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Technical Support Associate Jobs in Hartford, CT

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...

IDEX

Cell Lead - ISO Tube - 2nd Shift

Farmington, CT

$48K - $72K/yr

Provides technical support in the manufacturing process of the primary department. Aids in set-up ... Associate's Degree in a technical discipline, or equivalent, required. * 5-7 years experience in ...

ebm-papst Inc.

IT Technician

Farmington, CT · On-site

$55K - $65K/yr

Offering technical support by phone, on-site or remote session in a timely manner. Diagnose systems ... Recommended Education and/or Experience Associates Degree in a related field; or minimum two years ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hartford, CT

Technical Support Associate information

See Hartford, CT salary details

$11

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$57

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Hartford, CT is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.68 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Hartford, CT?

The most popular types of Technical Support jobs in Hartford, CT are:

What are popular job titles related to Technical Support Associate jobs in Hartford, CT?

For Technical Support Associate jobs in Hartford, CT, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Hartford, CT look for?

The top searched job categories for Technical Support Associate jobs in Hartford, CT are:

What cities near Hartford, CT are hiring for Technical Support Associate jobs?

Cities near Hartford, CT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

CL Account Manager

TicketNetwork

South Windsor, CT • On-site

Full-time

Retirement

Re-posted 11 days ago

Job description

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible for guiding clients through system setup, product training, and early adoption to ensure a smooth and successful launch with RCN Capital's technology platforms.
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a liaison between CL partners and internal teams-including Technical Support, Partnership Management, and Technology & Development-this role helps resolve issues, communicate enhancements, and proactively identify opportunities to improve the client experience.
Additionally, the role gathers client feedback to support product and process improvements, manages ongoing client needs as new functionality is released, and represents RCN Capital at industry conferences and CL training events.
Responsibilities:
  • Serve as the tech application point of contact for new CL clients throughout the onboarding lifecycle
  • Schedule and conduct live product training sessions and guide clients through setup, usage and early adoption
  • Assist in the account creation and on-boarding of new CL into the system
  • Maintain detailed records of onboarding progress and client engagement using CRM tools
  • Act as the point of contact and handle customers' individual needs as new functionality and applications are released
  • Gather client feedback during onboarding to inform product improvements and client resources
  • Serve as a liaison between the client and other RCN departments such as Technical Support, Partnership Management, Technology & Development, and others.
  • Proactively identify potential friction points and recommend solutions for a smoother client experience
  • Represent RCN at various industry conferences and CL training groups
  • Additional tasks and projects to align with evolving business needs

Required Skills and Experience:
  • Excellent communication and interpersonal skills, especially when working with technical and non-technical users
  • Highly motivated with strong work ethic
  • Highly organized with strong attention to detail and ability to manage multiple onboarding timelines simultaneously
  • Strong problem-solving skills and a client-first mindset
  • Strong telecommunication skills
  • Proficient in MS Office, specifically Outlook, Word and Excel
  • Adapts well to change and performs successfully in a fast paced environment
  • 1-2 years of experience in a professional, client-focused role, specifically including phone work or cold calling
  • 1-2 years of experience in a business development, sales, or similar role
  • Commensurate educational experience will be considered.

Preferred Skills and Experience:
  • Experience in FinTech, lending software, or mortgage technology platforms
  • Knowledge of software sales preferred
  • Background in sales support, technical support, or implementation roles
  • 1-2 years of experience in the real estate lending, mortgage or banking industry

Education:
  • Associate's degree (required) or Bachelor's degree (preferred) in Business, Communication or related field.

Work Schedule:
  • Full time, 40 hours/week
  • Monday-Friday, 9AM to 6PM
  • Hybrid work model
  • First 90 days onsite for training
  • 2 days/week required onsite after

Why RCN Capital:
  • Growth-oriented environment with opportunities to expand your legal skill set
  • Ongoing training and development
  • Casual dress policy
  • Free food and beverage program
  • Competitive benefits, including 401(k)
  • And many additional perks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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