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Technical Support Associate Jobs in Hartford, CT

ITW Avery Weigh-Tronix

Dillon Product Manager

Avon, CT · Remote

$80K - $121K/yr

Associate's degree and/or equivalent ITW experience * 2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ...

Zimmer US, Inc.

Sales Associate I - Hip & Knee

Hartford, CT · On-site

$14 - $19.25/hr

This entry-level role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I builds ...

TRUMPF

Technical Quoting Specialist

Farmington, CT · On-site

Support the sales process with timely, accurate technical information that builds customer ... Associate or Bachelor's degree in Mechanical Engineering or related technical field * Experience ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hartford, CT

Technical Support Associate information

See Hartford, CT salary details

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Hartford, CT is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Hartford, CT? The most popular types of Technical Support jobs in Hartford, CT are:
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Technical Support Associate jobs near you

Imaging Technical Assistant

Radiology Associates of Hartford PC

Bloomfield, CT • On-site

$37K - $44K/yr

Full-time

Posted 14 hours ago

Posted today

Job description

Description:

POSITION SUMMARY


The Imaging Technical Assistant supports radiologic technologists and imaging staff in delivering safe, efficient, and high-quality diagnostic imaging services. This role focuses on patient care, room preparation, equipment assistance, and administrative support to ensure smooth daily operations within the imaging department.


ESSENTIAL RESPONSIBILITIES

  • Greet and assist patients before, during, and after imaging procedures
  • Verify patient identity and assist with preparation for exams (i.e., changing, positioning)
  • Provide clear, calm instructions to patients and address basic comfort needs
  • Maintain patient privacy, dignity, and confidentiality at all times
  • Assist technologists during imaging procedures as directed
  • Prepare imaging rooms and ensure necessary supplies are stocked and available
  • Clean and disinfect equipment and rooms following infection control protocols
  • Accurately document patient information
Requirements:

EDUCATION & EXPERIENCE


The Imaging Technical Assistant should have the ability to work in a fast-paced healthcare environment, strong communication skills, and possess physical ability to assist with patient mobility if needed. Previous healthcare, radiology, or patient care experience is preferred.


WORK ENVIRONMENT


This position is based in a healthcare facility that provides patient care services in a fast-paced and team-oriented environment. Employees may work in various clinical or administrative areas depending on their role.


Radiology Associates of Hartford is an Equal Opportunity Employer