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Technical Support Associate Jobs in Hartford, CT

TRUMPF

Technical Quoting Specialist

Farmington, CT · On-site

Support the sales process with timely, accurate technical information that builds customer ... Associate or Bachelor's degree in Mechanical Engineering or related technical field * Experience ...

TIMES MICROWAVE SYSTEMS

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Engineering Technical Writer - Entry Level

Wallingford, CT · On-site

The Technical Writer supports the Sales, Engineering and Manufacturing Teams in creating, reviewing ... Associates Degree or higher in a technical discipline is preferred. Occupational and/or military ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hartford, CT

Technical Support Associate information

See Hartford, CT salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Hartford, CT is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.68 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Hartford, CT?

The most popular types of Technical Support jobs in Hartford, CT are:

What are popular job titles related to Technical Support Associate jobs in Hartford, CT?

For Technical Support Associate jobs in Hartford, CT, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Hartford, CT look for?

The top searched job categories for Technical Support Associate jobs in Hartford, CT are:

What cities near Hartford, CT are hiring for Technical Support Associate jobs?

Cities near Hartford, CT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

HVAC Program Lab Assistant

Lincoln Technical Institute

New Britain, CT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Lincoln Tech rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

264th of 628 rated colleges and universities

Job description

Join our HVAC team at Lincoln Tech in New Britain, CT supporting the next generation of HVAC professionals. This role combines your technical expertise with the opportunity to mentor students in a dynamic lab environment. Maintains lab equipment, tools, and supplies while providing technical support and safety oversight during HVAC laboratory sessions. Works directly with faculty to ensure students receive hands-on training with properly functioning equipment and systems.

Responsibilities for an HVAC Program Lab Assistant:

  • Assist faculty in setting up laboratory systems, equipment and trainers for student hands-on assignments
  • Monitor students during lab sessions, ensuring adherence to proper safety protocols and industry standards
  • Provide technical guidance and troubleshooting support to students during laboratory exercises
  • Perform preventative maintenance and repairs on laboratory systems, equipment, and testing instruments
  • Maintain inventory of tools, supplies, and consumables; ensure materials are available for each lab session
  • Assist in equipment setup, breakdown, and storage following lab exercises
  • Identify safety hazards, equipment malfunctions, and coordinate repairs as needed
  • Communicate with department coordinator regarding equipment status, safety concerns, and student progress
  • Participate in program meetings, workshops, and recruitment events as assigned

Requirements of an HVAC Program Lab Assistant:

  • High school diploma or equivalent
  • Minimum 3 years hands-on experience with HVAC systems, equipment, and components
  • EPA certification for refrigerant handling
  • Working knowledge of mechanical and electrical HVAC systems
  • Basic computer skills (Microsoft Word, Excel)
  • Strong communication skills and ability to work with students

Preferred Qualifications

  • HVAC technical certification or associate degree in HVAC/Refrigeration
  • B or D license
  • Experience with HVAC Systems
  • Previous teaching, training, or mentoring experience
  • Physical Requirements - (If needed to maintain lab and equipment)
  • Ability to lift to 50 lbs. regularly
  • Continuous walking, reaching, bending, and kneeling

Campus Schedule: Monday - Thursday

  • Full-time: 7am - 5pm
  • Part-time schedules also available:
    • Part-Time Day options: 9:15 am - 11:15 am 1:15 pm - 3:15 pm
    • Part-Time Evening options: 8:00 pm - 10:15 pm

Benefits:

  • 4-day work week with three-day weekends
  • Flexible Schedules: Part-time, Full-time, and Substitute positions available
  • Well-equipped training facility with industry-standard equipment
  • Stability with a well-established institution (80 years)
  • We have successful Skilled Trade programs with proven graduate outcomes
  • Professional development and advancement opportunities
  • Climate-controlled work environment
  • Full-time Comprehensive:
    • Medical, Dental, Vision, Life/Disability Insurance
    • 401(k) with Company Match
    • Paid Time Off and Holidays
  • Part-time benefits: 401(k) with Company Match

About Us

For 80 years Lincoln Tech has been one of the nation's leading providers of career training in Healthcare, Automotive/Diesel, Skilled Trades, and Information Technology.

Lincoln Tech is an Equal Opportunity Employer.

Contact Us

Email: careers@lincolntech.edu

Website: www.lincolntech.edu/careers

What Lincoln Tech employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lincoln Tech

Sourced by ZipRecruiter

For over 75 years Lincoln Tech has been one of the nation's leading providers of career training in Healthcare, Automotive/Diesel, Skilled Trades, Information Technology, Cosmetology, and Culinary Arts

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Parsippany, NJ, US

Year founded

1946

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