Technical Support Associate Jobs in Naugatuck, CT

Job Description

You will work closely with Field Operations, Engineering, Aftermarket Services, customers, equipment operators, technicians, vendors, and management teams. This role serves as a key technical resource supporting the reliability and performance of custom-built rail inspection vehicles, ultrasonic testing systems, and proprietary inspection technologies. Collaboration across departments is critical to ensure fleet readiness, regulatory compliance, operational excellence, and customer satisfaction.

How will you make a difference?

As a member of the Rail Flaw Detection (RFD) Operations team, you willbe responsible forensuring the reliability, availability, compliance, and technical performance of the RFD fleet and associated inspection systems. This role serves as the primary owner of fleet health and uptime while providing advanced technical support for specialized rail inspection equipment and onboard technologies. You will act as the technical bridge between Operations, Engineering, Aftermarket Services, and customers to resolve equipment issues, support continuous improvement initiatives, and enhance overall fleet performance. Through proactive maintenance, troubleshooting, and operational support, you will help ensure safe, efficient, and compliant rail inspection operations.

What do we want to know about you?Required Education & Experience

• Associate'sorBachelor's degree in Engineering, Industrial Technology, Fleet Management, Railroad Operations, ora relatedtechnical field preferred.
• Minimum of five (5) years of experience in fleet operations, maintenance management, railroad operations, non-destructive testing (NDT), or a related technical environment.
• Experience managing preventive maintenance programs and coordinating equipment repairs and inspections.
• Demonstratedexperiencetroubleshooting complex mechanical, electrical, hydraulic, pneumatic, computer, and network systems.
• Experience analyzing operational or maintenance data to improve equipment reliability and performance.

Technical Skills

• Proficiencywith Microsoft Office Suite.
• ExperienceutilizingERP, maintenance management, or fleet management systems.
• Strong technical troubleshooting and root-cause analysis skills.
• Experience creating andmaintainingtechnical documentation, procedures, and troubleshooting guides.
• Knowledge of DOT regulations and compliance requirements, including Hours of Service (HOS) regulations.
• Working knowledge of rail flaw detection and NDT methodologiespreferred.
• Experience supporting ultrasonic inspection systems preferred.

Behavioral Competencies

• Strong organizational and time management skills.
• Excellent communication and collaboration abilities.
• High degree of accountability and ownership.
• Strong problem-solving and decision‑making skills.
• Continuous improvement mindset with a focus on safety, quality, and operational excellence.

What will your typical day look like?

• Ensure compliance with all DOT regulations, including Hours of Service (HOS) requirements.
• Maintain fleet uptime, reliability, and operational readiness across rail inspection assets.
• Manage preventive maintenance programs and coordinate inspections, repairs, and equipment upgrades.
• Maintain fleet records, registrations, certifications, and compliance documentation.
• Analyze operational and maintenance data toidentifytrends and improve fleet reliability.
• Manage relationships with service providers, repair facilities, and equipment vendors.
• Develop strategies to improve equipment reliability, reduce operating costs, and increase fleetutilization.
• Serve as the primary technical resource for custom‑built rail inspection vehicles and onboard systems.
• Troubleshoot electrical, mechanical, hydraulic, pneumatic, computer, and network‑related equipment issues.
• Support field personnel in diagnosing and resolving equipment failures.
• Lead root‑cause investigations and implement corrective actions for recurring issues.
• Develop andmaintaintechnical documentation, procedures, and troubleshooting guides.
• Support the operation and troubleshooting of ultrasonic inspection systems and related technologies.
• Assistwith investigations involving data quality,inspectionintegrity, and system performance.
• Promote a culture of safety, quality, accountability, and professionalism.
• Support railroad operating rules, safety standards, customer initiatives, and training activities.
• Provide on‑call technical support asrequired.
• Travel up to 15% as needed to support fleet operations, customer requirements, and technical initiatives.

What about the physical demands of the job?

• Work is primarily light duty and requires the ability to regularly lift and carry objects weighing up to 20 pounds.
• Ability to sit, stand, and walk unassisted for extended periods.
• Regular use of hands and fingers to handle,operate, and inspect equipment, tools, and controls.
• Requires the ability to communicate effectively through speaking and hearing.
• Correctable vision isrequiredto inspect equipment, review technical documentation, andoperatecomputer systems.
• May occasionally berequiredto work in field environments, maintenance facilities, rail yards,or aroundoperating rail equipment whileutilizingappropriate personalprotective equipment (PPE).

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

More information onbenefits offered, which include health, welfare, and retirement, is available at mywabtecbenefits.comWabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

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Additional Information

Our job titles may span more than one career level. The salary rate for this role is currently $79,100 - 112,800 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value‑added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.