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Technical Support Analyst Remote Jobs in Chicago, IL

RR Donnelley

eBilling Analyst - Remote

Warrenville, IL · Remote

Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...

RR Donnelley

eBilling Analyst - Remote

Warrenville, IL · Remote

$18.99 - $26.59/hr

Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...

Rise25

Financial Planning Analyst (Remote)

Chicago, IL · Remote

We are looking for a remote, initially part-time financial planning analyst who can create budgets ... With support from our fractional CFO, develop annual budget processes and apply those processes to ...

Allied

Senior Claims Refund Analyst (Remote)

Chicago, IL · On-site +1

$50K - $55K/yr

POSITION SUMMARY The Senior Refund Analyst is responsible for coordinating and processing all ... To support a smooth and efficient remote work experience, the internet connection must be obtained ...

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How much do technical support analyst remote jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for technical support analyst remote in Chicago, IL is $28.37, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $32.21 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

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Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,004 per year, or $28.4 per hour.

Replay Technical Support Specialist - Chicago, IL

DVSport, Inc.

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

at DVSport | Chicago, IL / Remote
Ever wonder what officials watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for an opponent using video, what gives sports broadcasters the ability to analyze a play quickly during a broadcast, what gives coaches a in-game edge when challenging officiating calls....it's all thanks to DVSport's cutting-edge software and broadcast quality technology.
Based in Pittsburgh, PA since 2002, DVSport is an industry leading sports technology company specializing in Instant Replay and digital video acquisition, analysis, and play-back software. Our products and technology are utilized by some of the top professionals in sports throughout the country.
Have interest in Joining DVSport:
  • An industry leader in instant replay
  • A technology innovator for the past 25 years
  • Recognized market leader for replay throughout the collegiate and professional markets
  • Sport specific opportunities - football, basketball, baseball, field hockey, ice hockey, soccer, softball, track and field, volleyball, wresting
  • An Emmy award-winning company

Your Role on this team:
The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining our replay solutions product line. Responsibilities will include replay operations at assigned conferences, on-site and remote phone support for the replay solution product line, performing replay product testing, identifying software and hardware development needs, and participating in various replay meetings, clinics, and industry events. This position will report directly to a Regional Account Manager and indirectly to the National Director of Account Management.  

What We Look For:
  • Seeking Candidates with Technical Hardware and Support Experience in the following areas:
    • Integrated Computer software and hardware solutions, coaching or team setting a plus
    • Servers, capture/playback video equipment, and analogue or digital audio equipment
    • Experience shooting and editing video; multiple video formats (720p, 1080p, or 4K) and higher frame rate video formats (60 fps or higher)
    • Video transport over HD-SDI or fiber
    • Networking protocols, managed switches, and fiber transport & SFPs
  • Bachelor's degree
  • Eagerness to travel - this position requires travel to visit customers, go to games, play the replay tech role at post-season tournaments and events, and support deployed systems.
  • Availability - while regular travel is expected, during the busy seasons this could be extensive
  • Flexibility - The position has an evening and weekend work schedule with offsetting time off during the week
  • Collaboration/team player with the ability to lead
  • Possess a high level of independent judgment within established procedures
  • Ability to create strong business relationships with all replay client participants
  • Demonstrate a tremendous work ethic while maintaining a positive and upbeat attitude
  • A proven commitment to safety measures and practices
  • Strong planning and organizational skills
  • Willingness to learn and seize the opportunity

Why work at DVSport?
  • Real exposure to the world of sports technology and developing leading tech for the industry.
  • Working alongside industry experts and professionals who move the company and the innovation forward.
  • Great opportunities to travel to and work at awesome events in a variety of sports
  • A very competitive compensation package (including a car allowance)
  • Exceptional benefits package that includes Medical, Dental, and Vision
  • 401K with matching company contributions.
  • Paid holidays including a paid community volunteer day
  • Generous Paid Time Off
  • Cutting edge technology to accomplish your job
  • Company branded gear

Job Specifics
  • Job Type: Full-time
  • Education: Associate/Bachelors (Preferred)
  • Location: This is a Work from Home role that requires residency in the Chicago metro area, and requires travel.  Candidates not based in the Chicago area would be required to relocate within 30 days of employment.

Benefits:
  • 401(k)
  • Dental insurance
  • Medical insurance
  • Vision insurance
  • Paid time off

Schedule:
  • Weekend and Evening availability required

Apply