Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
Job Title Regulatory Reporting Analyst- Remote Requisition Number R7892 Regulatory Reporting ... Extract, prepare, and validate data required to support regulatory filings and external reporting ...
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Support governance, security, compliance, lifecycle management, and best practices across Microsoft 365 platforms. Evaluate, implement, and support emerging artificial intelligence and generative AI ...
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The Technical Analyst III is responsible for serving as a technical subject matter expert and ... How You'll Spend Your Time • Work within a team that administers, supports, and continuously ...
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Sr. Operations Manager
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The Senior Operations Manager - Digital Completion Solutions (DCS) is responsible for leading and optimizing the global delivery of remote monitoring, analytics, and technical support services for ...
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The Senior Operations Manager - Digital Completion Solutions (DCS) is responsible for leading and optimizing the global delivery of remote monitoring, analytics, and technical support services for ...
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Oklahoma City, OK · On-site +1
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Oklahoma City, OK · On-site +1
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Our employees are supported to innovate and learn something new every day. We cultivate a culture ... technical and non-technical audiences. * Proven ability to build credibility and partner ...
Compensation Analyst (Teradyne, US Remote / North Reading, MA)
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Our employees are supported to innovate and learn something new every day. We cultivate a culture ... technical and non-technical audiences. * Proven ability to build credibility and partner ...
Support development of new products * Review work of peers and provide training to junior analysts ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
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Analyze, plan, design, document and make recommendations to improve business processes to support ... technical ideas in a digestible way What you should expect in this role * Fully remote options from ...
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Remote / Virtual Travel: Travel up to 50% Compensation: This pay band reflects Chloeta's good faith ... technical solutions to support military, energy, homeland security, emergency preparedness, and ...
Management Analyst
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Remote / Virtual Travel: Travel up to 50% Compensation: This pay band reflects Chloeta's good faith ... technical solutions to support military, energy, homeland security, emergency preparedness, and ...
Regional Service Manager
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Regional Service Manager
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Technical Support Analyst Remote information
See Oklahoma salary details
$14.21 - $16.57
9% of jobs
$16.57 - $18.93
12% of jobs
$19.60 is the 25th percentile. Wages below this are outliers.
$18.93 - $21.29
16% of jobs
The median wage is $23.02 / hr.
$21.29 - $23.65
18% of jobs
$23.65 - $26.01
12% of jobs
$27.84 is the 75th percentile. Wages above this are outliers.
$26.01 - $28.37
11% of jobs
$28.37 - $30.73
10% of jobs
$30.73 - $33.09
6% of jobs
$33.09 - $35.45
3% of jobs
$35.45 - $37.81
1% of jobs
$37.81 - $40.17
2% of jobs
$14
$25
$40
How much do technical support analyst remote jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for technical support analyst remote in Oklahoma is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $28.85 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the technical support analyst remote position?
To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.
What is a technical support analyst remote?
A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.
What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?
One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.
What are the most commonly searched types of Technical Support Analyst jobs in Oklahoma?
The most popular types of Technical Support Analyst jobs in Oklahoma are:
What are popular job titles related to Technical Support Analyst Remote jobs in Oklahoma?
For Technical Support Analyst Remote jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst Remote jobs in Oklahoma look for?
The top searched job categories for Technical Support Analyst Remote jobs in Oklahoma are:
What cities in Oklahoma are hiring for Technical Support Analyst Remote jobs?
Cities in Oklahoma with the most Technical Support Analyst Remote job openings:
Pregis rating
6.7
Based on 28 frontline employees who took The Breakroom Quiz
84th of 119 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 2pm-10pm
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
#SYS1
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005