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Technical Support Analyst Remote Jobs in Kansas (NOW HIRING)

Naic

Application Support Analyst III

Kansas City, KS · Remote

$56K - $84K/yr

This is a full-time remote position. Residency within a 100-mile radius of the office Kansas City ... Preferred Experience Certification in technical support and/or customer service. Systems ...

Harris

CIS Implementation Consultant Systems & Software - Remote Systems and Software is seeking an ... Technical Support Analysts, and other Implementation Specialists * Perform information collection ...

Harris

CIS Implementation Consultant Systems & Software - Remote Systems and Software is seeking an ... Technical Support Analysts, and other Implementation Specialists * Perform information collection ...

S&S's Customer Information Systems

CIS Implementation Consultant Systems & Software - Remote Systems and Software is seeking an ... Technical Support Analysts, and other Implementation Specialists * Perform information collection ...

Deluxe

Product Training Analyst

Lenexa, KS · On-site +1

... support as key reasons why. Provides technical customer service to external and internal customers for their respective remote deposit capture product(s). Utilizes internal processes and tools to log ...

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How much do technical support analyst remote jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for technical support analyst remote in Kansas is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $27.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Technical Support Analyst Remote position, and why are they important?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a Technical Support Analyst Remote job?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a Technical Support Analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

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Technical Support Analyst Remote jobs near you

Application Support Analyst III

Naic

Kansas City, KS • Remote

$56K - $84K/yr

Full-time

Posted 22 days ago

Job description

Job Description:

The Information Technology (ITG) division of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for an Application Support Analyst III. The Application Support Analyst III position is responsible for providing dedicated support to customers and ensures efficient and effective utilization of Filing Solutions applications. This is a full-time remote position. Residency within a 100-mile radius of the office Kansas City, MOis required.

Responsibilities Include

  • Lead the planning, execution, and tracking of implementation projects, including analysis and progress monitoring.
  • Manage customer onboarding, contracts, troubleshooting, setup, and post-production support.
  • Support application testing and software upgrades, documenting results across environments.
  • Write advanced database queries for updates, corrections, and reporting.
  • Develop training materials, trains staff and create presentations for internal and external audiences.
  • Assist with product support, user testing, training issues, and maintain accurate communication records in the ticketing system.

Management Responsibilities

This position does not have direct reports.

Minimum Education and/or Experience Required

  • Bachelor's degree with 6 years of position related to progressive professional, individual contributor experience, or equivalent combination of education and experience.
  • Ability to write complex SQL queries.

Preferred Experience

Certification in technical support and/or customer service.

Systems & Technology Requirements

Microsoft 365, including advanced Excel, Word, PowerPoint and Outlook; Slack; Jira.

Travel

This position requires regular, out-of-state, overnight travel in support of member meetings and events throughout the year. Must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Compensation

$56,000- $84,000, commensurate with education and experience.

Sponsorship

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information.

The NAIC is proud to be an Equal Opportunity Employer

Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.

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