Technical Success Manager Jobs in Springfield, MA

Wavetronix is seeking a Traffic Systems Technical Solutions Consultant to install, configure, troubleshoot, and support intelligent transportation technology throughout New England. This full-time role combines hands-on technical fieldwork, customer support, product training, and technical consulting.

Although this position is posted as Traffic Systems Technical Solutions Consultant, this position will be internally classified as Technical Sales Support and will fulfill the duties below.

Travel: Approximately 50% of the time throughout Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine. Additional travel may be required based on project needs. A company vehicle is provided. Candidates located in or near Massachusetts are strongly preferred.

Compensation: Expected base salary range of $65,000-$90,000 annually, based on experience and qualifications. This is a non-commission position.

Wavetronix is a leader in radar-based technology for the Intelligent Transportation Systems (ITS) industry. Successful Technical Sales Support Specialists are comfortable working with a wide range of customers, including field technicians, traffic engineers, and city planners. Strong communication skills are essential, as this role requires interaction through email, phone, and in-person meetings. The ideal candidate enjoys solving technical challenges, documenting solutions, and sharing knowledge to help customers succeed.

A successful Networking ITS Field Technician demonstrates Wavetronix's core values while providing exceptional technical support and customer service.

Core Values

• People First: Acts professionally, supports teammates, and builds positive relationships.
• Growth Mindset: Continuously learns and seeks opportunities to improve.
• Innovation Driven: Solves problems with creativity and initiative.

Responsibilities

• Install, configure, demonstrate, and troubleshoot Wavetronix products.
• Build strong customer relationships and provide technical support in the field and remotely.
• Deliver technical training and presentations to customers.
• Conduct site surveys and review project plans to recommend solutions.
• Diagnose technical issues and implement effective resolutions.
• Document activities, maintain trip reports, and track projects in CRM.
• Collaborate across teams and share knowledge throughout the organization.
• Adapt to changing schedules and travel as needed throughout assigned territories.
• Participate in ongoing professional development and training.

Preferred Qualifications

• Strong communication and presentation skills.
• Self-motivated with the ability to work independently and collaboratively.
• Customer-focused with strong technical troubleshooting skills.
• Technical degree (EE, EET, or related field) or ITS/traffic industry certifications preferred.

3 Month Milestones

• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customer
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization

6 Month Milestones

• Master installation and configuration of Wavetronix products
• Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
• Demonstrate functional knowledge of Wavetronix noncore product line

12 Month Milestones

• Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits

Wavetronix' purposeis to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.

If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.

Wavetronix is an affirmative action equal opportunity employer.

Wavetronix may communicate with candidates via text message through our applicant tracking system (Breezy) or directly from members of our hiring team. If you prefer not to receive text communications, please opt out of text messaging within your Breezy candidate profile. To help us give every candidate a great experience, recruiting calls may be recorded and transcribed for quality and training purposes using AI-powered tools within our applicant tracking system. If you have questions or concerns about call recording, just let your recruiter know.
Alternate Titles:
Network Technician
Field Service Technician
Technical Support Engineer
Systems Technician
Customer Support Engineer
Traffic Systems Technician
ITS Field Technician
Internal ID: 24-0308-BT7