Technical Success Manager Jobs in Springfield, MA

I. Job Summary
Provides enterprise-level technology leadership across business and digital domains, establishing architecture strategy, governance, standards, and roadmaps that enable scalable, secure, and reliable business capabilities. Partners with business leaders, product teams, and engineering teams to drive digital transformation, cloud adoption, data-driven decision making, and emerging technology innovation.

II. Essential Duties and Responsibilities
 

• Develops and maintains enterprise architecture roadmaps aligned with business strategy and organizational priorities.
• Defines technology standards, reference architectures, design patterns, governance processes, policies, and procedures.
• Evaluates emerging technologies, AI capabilities, cloud platforms, and vendor solutions to determine strategic fit and business value.
• Leads architectural reviews, governance activities, and approval processes for major initiatives and investments.
• Resolves highly complex or ambiguous architecture challenges and provides architectural leadership, technical direction, and decision support across business, product, and engineering teams.
• Partners with business stakeholders, product managers, and engineering leaders to translate business objectives into scalable, secure, and sustainable technology solutions.
• Designs architecture solutions and oversees implementation of complex programs to ensure alignment with business requirements, enterprise standards, and strategic objectives.
• Defines architecture patterns and provides guidance throughout the solution lifecycle from concept through implementation and support.
• Ensures technology solutions, system improvements, and architecture decisions are successfully implemented to increase business value, efficiency, scalability, and reliability.
• Drives platform modernization, technical debt reduction, cloud adoption, and long-term technology sustainability planning.
• Identifies and mitigates architectural risks, dependencies, and technical constraints that may impact delivery outcomes.
• Collaborates with engineering teams to establish DevOps, CI/CD, automation, security, and software engineering best practices.
• Mentors architects, engineers, and technical leads to advance technical capabilities and architectural maturity.
   

III. Qualifications 
A. Required Qualifications 
 

• Bachelor's Degree or equivalent experience, in Computer Science, MIS, Engineering, or similar area of study
• 10+ years or more years previous experience.

B. Preferred Qualifications 
 

• Master's Degree
• MCSE, CISSP, CNA, AIX or Solaris Administration.

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.