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Technical Success Manager Jobs in Needham, MA (NOW HIRING)

Port

Technical Success Manager

Boston, MA · On-site +1

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Build strong relationships with executive, operational, and technical stakeholders * Ensure ... Success Management & Expansion * Lead Quarterly Business Reviews (QBRs) focused on adoption ...

Appian

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Appian Corporation

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

Appian Corporation

Customer Success Manager

Boston, MA

$125K - $250K/yr

Combining your understanding of customer needs, your business and technical aptitude, and deep ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Needham, MA

Technical Success Manager information

See Needham, MA salary details

$55.6K

$165.9K

$210.8K

How much do technical success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical success manager in Needham, MA is $165,897.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,900.00 and $197,200.00 per year, depending on experience, location, and employer.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications can earn higher compensation, often including bonuses and benefits.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What job categories do people searching Technical Success Manager jobs in Needham, MA look for?

The top searched job categories for Technical Success Manager jobs in Needham, MA are:

What cities near Needham, MA are hiring for Technical Success Manager jobs?

Cities near Needham, MA with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Needham, MA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $165,897 per year, or $79.8 per hour.

Technical Success Manager

Port

Boston, MA • On-site, Remote

Full-time

Posted 25 days ago

Job description

Description
About Port:
Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC- makes engineering more powerful, but also more complex and chaotic.
Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.
Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.
Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic Engineering Platform to achieve their strategic business objectives. This position demands a blend of advanced technical expertise and customer-facing skills to drive customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for account growth and value realization.
About Your Day-to- Day:
  • Serve as the primary point of contact and trusted advisor, deeply understanding customer technical needs, challenges, and business objectives.
  • Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
  • Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success.
  • Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
  • Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.

At Port, you'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board.
Requirements
  • 5+ years of experience in a technical, customer-facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
  • Strong technical background in DevOps, platform engineering, and cloud-native environments (CI/CD, Kubernetes, IaC, cloud providers). Familiarity with internal developer portals/platforms and developer experience tooling is a strong plus.
  • Comfort with Port's AI capabilities (AI agents, workflow automation) and the ability to guide customers through AI-assisted engineering workflows.
  • Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
  • Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
  • A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
  • Ability to work in a hybrid capacity from our office.

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