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Technical Success Manager Jobs in Alabama (NOW HIRING)

Blue Origin

Technical Program Manager

Huntsville, AL · On-site

$127K - $165K/yr

... success criteria and return on investment. You oversee the gap between teams, processes, and ... years of technical product or program management experience working directly with software ...

Blue Origin

Technical Program Manager

Huntsville, AL · On-site

$127K - $164K/yr

As a Senior Technical Program Manager, you are accountable to the overall strategy as well as ... You create plans that have clear, measurable success criteria and return on investment. You oversee ...

HarmonyTech

Technical Project Manager

Huntsville, AL · On-site

HarmonyTech Inc. is seeking a Technical Project Manager to support a federal government application ... Our success is measured with every satisfied customer and employee. Why you want to join us * You ...

HarmonyTech

Technical Project Manager

Huntsville, AL · On-site

HarmonyTech Inc. is seeking a Technical Project Manager to support a federal government application ... Our success is measured with every satisfied customer and employee. Why you want to join us * You ...

Autodesk

Technical Discovery: Lead direct discovery for complex opportunities. Review and validate partner ... Guide AEs, Customer Success, Partner Managers, and partners in shared execution models. Minimum ...

Oningroup

Technical Recruiter

Birmingham, AL · On-site

... management, business analysis, technical sales, customer success, consulting, operations, executive leadership, and other professional services positions. As a trusted recruiting partner, you'll help ...

Harris

$22 - $25/hr

Provide technical support to eScholar customers and help manage incoming support issues through ... Support Customer Success and account management activities such as preparing customer materials ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Alabama

Technical Success Manager information

See Alabama salary details

$46.2K

$138K

$175.4K

How much do technical success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technical success manager in Alabama is $138,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,600.00 and $164,100.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What are popular job titles related to Technical Success Manager jobs in Alabama?

For Technical Success Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Technical Success Manager jobs in Alabama look for?

The top searched job categories for Technical Success Manager jobs in Alabama are:

What cities in Alabama are hiring for Technical Success Manager jobs?

Cities in Alabama with the most Technical Success Manager job openings:

Technical Success Manager jobs near you
Infographic showing various Technical Success Manager job openings in Alabama as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $138,032 per year, or $66.4 per hour.

Customer Success Manager

General Informatics

Birmingham, AL • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge, relationship management, and strategic planning to deliver exceptional client outcomes.

Key Responsibilities:

Strategic Client Management:

  • Develop and maintain client IT roadmaps aligned with business objectives and budgets
  • Lead quarterly and annual business reviews with key stakeholders
  • Monitor and optimize service delivery effectiveness
  • Identify opportunities for service expansion and improvement
  • Drive adoption of new technologies and solutions

Relationship Management:

  • Build and maintain strong relationships with client stakeholders
  • Conduct regular check-ins to ensure client satisfaction
  • Manage client expectations and communications
  • Serve as primary point of escalation for client concerns
  • Represent company at industry events and client functions

Service Delivery:

  • Oversee implementation of IT service management plans
  • Monitor service level agreements and performance metrics
  • Coordinate with technical teams on service delivery
  • Provide guidance on best practices and process improvements
  • Ensure proper documentation of client requirements

Business Development:

  • Identify and pursue expansion opportunities within accounts
  • Prepare and present service proposals and quotes
  • Collaborate with sales team on growth initiatives
  • Track and report on account metrics and KPIs
  • Drive client retention and service adoption

Required Qualifications:

  • Bachelor's degree in Business, IT, or related field (preferred)
  • 3+ years experience in customer success or account management
  • 2+ years working in IT services industry
  • Strong understanding of IT services and solutions
  • Excellent presentation and communication skills
  • Experience with client relationship management

Skills and Competencies:

  • Strategic thinking and planning
  • Strong technical aptitude
  • Executive presentation abilities
  • Project management skills
  • Financial acumen
  • Problem-solving capabilities
  • Relationship building

Technical Knowledge:

  • IT service management
  • Cloud technologies
  • Security solutions
  • Infrastructure management
  • Business applications
  • Industry best practices
  • Service delivery frameworks

Additional Responsibilities:

  • Maintain current knowledge of technology trends
  • Support marketing initiatives with client success stories
  • Participate in service development initiatives
  • Mentor junior team members
  • Consistently demonstrates “Can Do, Will Do!” attitude
  • Other duties as assigned

Success Metrics:

  • Revenue growth within accounts
  • Client retention rate
  • Customer satisfaction scores
  • Service adoption rates
  • Revenue growth within accounts
  • Project satisfaction ratings
  • Business review completion
  • Client engagement levels

Travel - none

Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment.

Must be able to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100lbs. with assistance, to transport and stock assigned supplies and materials; to pick-up from vendors and deliver stock and materials to customers upon request, to wear personal protective equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height)

The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.