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Technical Service Representative Tsr Jobs (NOW HIRING)

Gateway Fiber

TSR II

Old Monroe, MO · On-site

Technical Service Representative II (TSR II) Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Technical Service Representative (TSR)

RJ Young

Technical Service Representative

Salem, VA

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support--not behind a desk ...

RJ Young

Technical Service Representative

Salem, VA · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support-not behind a desk ...

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How much do technical service representative tsr jobs pay per hour?

As of May 30, 2026, the average hourly pay for technical service representative tsr in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Service Representative (TSR), and why are they important?

To thrive as a Technical Service Representative (TSR), you need strong troubleshooting abilities, technical knowledge in relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, CRM software, and remote diagnostic tools is often required, along with any necessary technical certifications. Excellent communication, patience, and problem-solving skills help TSRs explain solutions clearly and manage customer concerns effectively. These skills ensure prompt, accurate support, boosting customer satisfaction and company reputation.

What are some common challenges faced by Technical Service Representatives (TSRs) and how can they be addressed?

Technical Service Representatives often encounter challenges such as handling complex technical issues, managing high call volumes, and communicating effectively with customers who may not be technically savvy. To address these, TSRs benefit from strong problem-solving skills, continuous training on new products or services, and utilizing knowledge bases or escalation protocols when necessary. Building patience and clear communication skills also helps in ensuring positive customer experiences and efficient resolution of issues.

What does a Technical Service Representative (TSR) do?

A Technical Service Representative (TSR) assists customers by providing technical support and troubleshooting for products or services. They typically respond to inquiries via phone, email, or chat, and help resolve technical problems, answer questions, and guide users through solutions. TSRs may also document issues, escalate complex problems to higher-level support, and provide feedback to improve products or services. Their goal is to ensure customer satisfaction and effective use of the company's offerings.

What is the difference between Technical Service Representative Tsr vs Customer Support Specialist?

AspectTechnical Service Representative TsrCustomer Support Specialist
Required CredentialsTechnical certifications, technical knowledgeCustomer service skills, basic technical understanding
Work EnvironmentTechnical support centers, on-site or remoteCall centers, online chat, email support
Employer & Industry UsageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common Search & Comparison IntentTechnical troubleshooting, product supportCustomer inquiries, service issues

The Technical Service Representative Tsr typically handles technical troubleshooting and product support requiring specialized knowledge and certifications. In contrast, Customer Support Specialists focus on customer inquiries and general service issues, often with less technical expertise. Both roles are vital in customer service but differ mainly in technical complexity and work environment.

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What job categories do people searching Technical Service Representative Tsr jobs look for? The top searched job categories for Technical Service Representative Tsr jobs are:
Technical Service Representative Tsr jobs near you
Infographic showing various Technical Service Representative Tsr job openings in the United States as of May 2026, with employment types broken down into 98% Part Time, 1% Temporary, and 1% Nights. Highlights an 41% Hybrid, and 59% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
TSR II

TSR II

Gateway Fiber

Old Monroe, MO • On-site

Other

Medical, Dental, Vision, PTO

Posted 11 days ago

Gateway Fiber rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

10th of 76 rated telecommunications companies

Job description

Job Title: Technical Service Representative II (TSR II)

Start Date: Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill the role of Technical Service Representative (TSR). Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet.Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years.Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway's Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision of where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:

Gateway is hiring a Technical Service Representative (TSR)to support our growth objectives of passing 100,000 residences and business on a national scale while upholding and enhancing Gateway's pledge to an unsurpassed customer experience. The successful Technical Service Representative (TSR)will contribute to the success of Gateway's growth objectives in the following ways:

  • Provide technical and network problem solving resolutions to end-users (customers).
  • Demonstrate an ability to diagnose an end-user's issues and guide them through a step-by-step process to solutions.
  • Serve as the primary point of contact for escalated technical customer issues, ensuring timely and accurate resolution
  • Diagnose and resolve fixed wireless connectivity issues involving Cambium PMP/ePMP and Ubiquiti airMAX 5AC equipment, including RF performance and link stability.
  • Exceptional ability to understand, troubleshoot, and repair residential wireless network issues and problems.
  • Diagnose and resolve technical hardware and software issues involving internet and VoIP connectivity.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to appropriate resources.
  • Provide excellent customer service support including technical troubleshooting of service issues.
  • Resolve every incoming customer request as quickly and efficiently as possible while maintaining a pleasant professional demeanor.
  • Manage customer communications received via multiple sources - phone, email, text, & social sites.
  • Exceed customer expectations at every opportunity.
  • Effectively communicate Gateway's product and service offering.
  • Follow-up with potential customers to finalize orders.

What's in it for you?

  • Seeing your work make a positive difference in the lives of our served communities.
  • Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
  • Locally owned, friendly, innovative company with high growth projections.
  • Career development.
  • Opportunity to wear many hats and learn non-traditional skills.

The successful candidate will bring the following to the table:

  • Excellent verbal and written communication skills.
  • Deep understanding of residential wireless networks and network troubleshooting.
  • Customer service disposition.
  • Capability to solve complex problems.
  • Capability to work as an individual and as a member of a cross-functional team.
  • Strong follow-up skills, accuracy, and attention to detail.
  • Excellent customer service skills, including positive phone demeanor.
  • Proficiency (MS Office-Word, Excel, Outlook).
  • High school diploma or equivalent.
  • Ability to work independently and make sound decisions.
  • Must be able to clearly see color and shading in plans and materials.
  • Must have flexibility in scheduling to meet the needs of the business.

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