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Technical Service Representative Tsr Jobs (NOW HIRING)

Komatsu

Technical Service Representative

Mesa, AZ · On-site

Technical Service Representative Posting Start Date: 3/5/26 Job Location (Short): Mesa, Arizona, USA, 85210-6105 Requisition ID: 35159 Onsite or Remote: Onsite Position Join Komatsu and Be Part of ...

Dubois Chemicals

Technical Service Representative

DuBois Chemicals is looking for a high performing Pulp & Paper Technical Service Representative to support our customers in the Duluth, MN region. Responsible for providing solutions to our Pulp ...

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How much do technical service representative tsr jobs pay per hour?

As of May 30, 2026, the average hourly pay for technical service representative tsr in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Service Representative (TSR), and why are they important?

To thrive as a Technical Service Representative (TSR), you need strong troubleshooting abilities, technical knowledge in relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, CRM software, and remote diagnostic tools is often required, along with any necessary technical certifications. Excellent communication, patience, and problem-solving skills help TSRs explain solutions clearly and manage customer concerns effectively. These skills ensure prompt, accurate support, boosting customer satisfaction and company reputation.

What are some common challenges faced by Technical Service Representatives (TSRs) and how can they be addressed?

Technical Service Representatives often encounter challenges such as handling complex technical issues, managing high call volumes, and communicating effectively with customers who may not be technically savvy. To address these, TSRs benefit from strong problem-solving skills, continuous training on new products or services, and utilizing knowledge bases or escalation protocols when necessary. Building patience and clear communication skills also helps in ensuring positive customer experiences and efficient resolution of issues.

What does a Technical Service Representative (TSR) do?

A Technical Service Representative (TSR) assists customers by providing technical support and troubleshooting for products or services. They typically respond to inquiries via phone, email, or chat, and help resolve technical problems, answer questions, and guide users through solutions. TSRs may also document issues, escalate complex problems to higher-level support, and provide feedback to improve products or services. Their goal is to ensure customer satisfaction and effective use of the company's offerings.

What is the difference between Technical Service Representative Tsr vs Customer Support Specialist?

AspectTechnical Service Representative TsrCustomer Support Specialist
Required CredentialsTechnical certifications, technical knowledgeCustomer service skills, basic technical understanding
Work EnvironmentTechnical support centers, on-site or remoteCall centers, online chat, email support
Employer & Industry UsageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common Search & Comparison IntentTechnical troubleshooting, product supportCustomer inquiries, service issues

The Technical Service Representative Tsr typically handles technical troubleshooting and product support requiring specialized knowledge and certifications. In contrast, Customer Support Specialists focus on customer inquiries and general service issues, often with less technical expertise. Both roles are vital in customer service but differ mainly in technical complexity and work environment.

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What job categories do people searching Technical Service Representative Tsr jobs look for? The top searched job categories for Technical Service Representative Tsr jobs are:
Technical Service Representative Tsr jobs near you
Infographic showing various Technical Service Representative Tsr job openings in the United States as of May 2026, with employment types broken down into 98% Part Time, 1% Temporary, and 1% Nights. Highlights an 41% Hybrid, and 59% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
Technical Service Representative

Technical Service Representative

Hood Distribution

Lebanon, IN • On-site

$54K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Hood Distribution rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

284th of 333 rated retail wholesalers

Job description

Founded in 1899, Hood Distribution is a leading wholesale distributor of hardwood lumber, plywood, composite panels, wood finishes, stains, and other specialty building products. With twenty-three locations across the Eastern U.S. We proudly serve retail lumberyards, cabinet shops, millwork houses, furniture manufacturers, and construction professionals. Our customers rely on us to help them transform raw materials into something exceptional.
 
 We are seeking a motivated and high-performing Technical Service Representative to join our Indianapolis, IN team. The successful Technical Service Representative responds to customer concerns related to the application and performance of various coatings technology, with an emphasis on wood coatings in the furniture, millwork, store fixture and custom cabinetry industry.
 
 Key Responsibilities:
 
  • Work alongside Sales team members to help manage accounts, with a primary focus on technical issues and developing key relationships.
  • Instruct customers on how to properly handle and apply various coatings products.
  • Develop a deep understanding of customer needs and report back to sales and management to help create a plan to fulfill them.
  • Provide sales leads to Sales team.
  • Serve as customer’s primary technical contact for any product related problems or issues within the assigned territory.
  • Follow up with customers on outstanding issues, complaints, demos, etc.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans and monthly and annual territory analysis.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, service and policy by evaluating results and competitive developments.
  • Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
Education/Qualifications: 
 
  • Bachelor’s degree in Business or related field preferred; or 1–3 years of Wood Coatings Product knowledge.
  • Solid knowledge of coatings application.
  • Hands-on experience with spray equipment setup, use, and repair.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, planning, and analytical abilities.
  • Ability to set up and repair spray equipment.
  • Must hold a valid driver’s license, have a clean driving record, and reliable transportation.
Why Join Hood Distribution? 
 
  • Competitive salary.
  • Opportunity to represent a well-established, growing market leader.
  • Supportive team environment with strong vendor relationships.
  • Professional development and training opportunities.
Salary Range: $54,000 - $75,000
 
Additional Information: 
 
Hood Industries offers a competitive salary and an excellent benefits package including medical, employee assistance program, dental, vision, cancer, life, 401k, flexible spending account, and LTD, available first of the month following completion of one month of continuous full-time employment.
 
Hood Industries requires that applicants provide authorization and consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.
 
An Equal Opportunity Employer 
Employment Type: Full-Time

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