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Technical Service Representative Tsr Jobs (NOW HIRING)

Flexcon

Technical Service Representative

Spencer, MA · On-site

Technical Service Representative for the Key Strategic Accounts * Responds to Technical Service inquiries. * Responds to inquires requiring development of custom products from customers, sales ...

CFMOTO USA

Technical Service Representative

Plymouth, MN · On-site

$55K - $70K/yr

Provide subject matter input for technical training development, eLearning and hands-on training. * Support customer and internal events as a service representative. * Assists other departments with ...

Komatsu

Technical Service Representative

Mesa, AZ · On-site

Technical Service Representative Posting Start Date: 3/5/26 Job Location (Short): Mesa, Arizona, USA, 85210-6105 Requisition ID: 35159 Onsite or Remote: Onsite Position Join Komatsu and Be Part of ...

ConsignMed

Technical Service Rep.

Atlanta, GA

... and customer service objectives. Seeking candidates who will meet our customer expectations by ... Main job duties/responsibilities: 1. Technical Support: (a) Represents Client during surgeries and ...

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How much do technical service representative tsr jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for technical service representative tsr in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are some common challenges faced by Technical Service Representatives (TSRs) and how can they be addressed?

Technical Service Representatives often encounter challenges such as handling complex technical issues, managing high call volumes, and communicating effectively with customers who may not be technically savvy. To address these, TSRs benefit from strong problem-solving skills, continuous training on new products or services, and utilizing knowledge bases or escalation protocols when necessary. Building patience and clear communication skills also helps in ensuring positive customer experiences and efficient resolution of issues.

What are the key skills and qualifications needed to thrive as a Technical Service Representative (TSR), and why are they important?

To thrive as a Technical Service Representative (TSR), you need strong troubleshooting abilities, technical knowledge in relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, CRM software, and remote diagnostic tools is often required, along with any necessary technical certifications. Excellent communication, patience, and problem-solving skills help TSRs explain solutions clearly and manage customer concerns effectively. These skills ensure prompt, accurate support, boosting customer satisfaction and company reputation.

What does a Technical Service Representative (TSR) do?

A Technical Service Representative (TSR) assists customers by providing technical support and troubleshooting for products or services. They typically respond to inquiries via phone, email, or chat, and help resolve technical problems, answer questions, and guide users through solutions. TSRs may also document issues, escalate complex problems to higher-level support, and provide feedback to improve products or services. Their goal is to ensure customer satisfaction and effective use of the company's offerings.

What is the difference between Technical Service Representative Tsr vs Customer Support Specialist?

AspectTechnical Service Representative TsrCustomer Support Specialist
Required CredentialsTechnical certifications, technical knowledgeCustomer service skills, basic technical understanding
Work EnvironmentTechnical support centers, on-site or remoteCall centers, online chat, email support
Employer & Industry UsageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common Search & Comparison IntentTechnical troubleshooting, product supportCustomer inquiries, service issues

The Technical Service Representative Tsr typically handles technical troubleshooting and product support requiring specialized knowledge and certifications. In contrast, Customer Support Specialists focus on customer inquiries and general service issues, often with less technical expertise. Both roles are vital in customer service but differ mainly in technical complexity and work environment.

What job makes $10,000 a month without a degree?

A Technical Service Representative (TSR) can potentially earn $10,000 a month through commissions, bonuses, or overtime, especially in high-demand industries like technology or telecommunications. Success in such roles often depends on technical skills, experience, and the ability to handle complex customer issues, rather than formal degrees.

What is a tsr job?

A Technical Service Representative (TSR) is responsible for providing technical support and customer service related to products or services. They troubleshoot issues, assist clients, and often use tools like diagnostic software or manuals to resolve technical problems, typically working in a call center or on-site environment.

What jobs pay 2000 a day?

Technical Service Representatives typically do not earn $2,000 a day; such high daily earnings are usually associated with specialized roles like high-level consultants, executive contractors, or certain freelance professionals in fields like finance, law, or technology. These roles often require extensive experience, certifications, or a high level of expertise and may involve project-based or commission-based pay structures.

What does a technical service representative do?

A technical service representative (TSR) provides technical support and troubleshooting assistance to customers or clients, often via phone, email, or on-site visits. They diagnose issues, offer solutions, and may assist with product installation, maintenance, or training, requiring good communication skills and technical knowledge of the products or services they support.
More about Technical Service Representative Tsr jobs
What job categories do people searching Technical Service Representative Tsr jobs look for? The top searched job categories for Technical Service Representative Tsr jobs are:
Technical Service Representative Tsr jobs near you
Infographic showing various Technical Service Representative Tsr job openings in the United States as of June 2026, with employment types broken down into 42% Full Time, and 58% Part Time. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
Lead Technical Service Representative

Lead Technical Service Representative

Laticrete International, Inc.

Bethany, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Classification:
Salary
Job Description:
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017!
We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!
Just some of our benefits:
  • Medical
  • Dental
  • Vision
  • 401k
  • Tuition reimbursement
  • 13 paid holidays in addition to paid vacation and sick time
  • Flexible spending
  • Life Insurance, AD&D and Supplemental Insurance

POSITION SUMMARY
The Lead Technical Services Representative provides advanced technical services to both internal and external customers through phone calls, website chats, emails, etc and works to provide information on proper material selection, installation methods and supporting information. Additionally, the Lead Technical Service Representative helps train Technical Service Representatives and works with the Technical Service Managers/Supervisor to provide workload balances across the team and guidance on customer escalation. This position regularly interfaces with management and cross functionally to provide recommendations to drive improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties and responsibilities may be assigned, as necessary.
1. Customer Interactions (70%)
  • Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
  • Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.
  • Handle cases and inquiries above the Technical Services Representative I and II.
  • Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
  • Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
  • Coordinate and participate in job site visits.
  • Update complaints in Salesforce as new information is attained.
  • Resolve complaints quickly and in a mutually beneficial manner.
  • Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
  • Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.

2. Internal Support (20%)
  • Assist Supervisor to train Technical Services Representatives and assist with team workload balancing and customer escalations.
  • Maintain strong interface with other departments and make recommendations to management concerning staff and help drive process improvements.
  • Assist Supervisor to prioritize and allocate work: Delegate and allocate manageable goals to employees to support company priorities and drive results. Clearly define to team-members project responsibilities and performance expectations for long- and short-term work plans. Set clear priorities for team and individuals, including appropriate allocation of resources (time, money and people).
  • Support Technical Services training programs, as directed.
  • Create and update technical data sheets and technical advisories.
  • Review and approve technical literature, packaging, data sheets, and Marketing collateral.
  • Represent Technical Services ISO quality system reviews and audits.
  • Serve as a subject matter expert for Technical Services Representatives I and II.
  • Assist Technical Services Supervisor in ensuring performance goals and tasks are met with a constant eye on improvement.

4. Special Projects, Housekeeping, and Assignments (10%)
  • Assist Supervisor to manage associations with outside service vendors.
  • Participate in implementation or improvement initiatives associated with Technical Services.
  • Help design and implement procedures and online tools for vendor supplied products.
  • Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
  • Create and update FAQs for inclusion on website FAQ page.
  • Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.

REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Minimum of 6 yrs. experience in construction industry.
  • Minimum of 4 yrs. of experience in Technical Services or comparable industry experience.
  • Experience with Salesforce and JD Edwards preferred.
  • Strong knowledge of architecture and construction methods.
  • Expert knowledge of LATICRETE product lines, applications, construction practices and materials.

Specialized Skills, Requirements and Experience:
  • Associates degree or equivalent work experience.
  • Demonstrated success solving complex issues.
  • Demonstrated success participating on cross functional project teams.
  • Leadership skills.
  • Strong interpersonal, written, and verbal communications skills.
  • Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc....) and Outlook.
  • Fluency in second language, preferred.
  • Team cooperation - maintain positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).

Physical Requirements:
  • Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
  • Push/pull: Must be able to push/pull 50 lbs.
  • Stand: Must be able to stand 20% of the day or more.
  • Sitting: Must be able to sit for 80% of the day or more.
  • Twisting/Bending: Must be able to twist/bend 25% of the day.
  • Squatting, climbing and/or crawling: 10% of the day

Travel Requirement:
Must be able to travel up to 30%

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