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Technical Service Delivery Manager Jobs (NOW HIRING)

Astronomer

About the Role As a Service Delivery Manager, you play an important role in advancing the mission ... You will act as the operational lead for customer engagements, orchestrating work across technical ...

In-Telecom

WI · On-site

Service Delivery Manager Application Deadline: 30 October 2026 Department: Service Desk Employment ... Success in this role requires strong operational discipline, technical awareness, leadership ...

Koniag, Inc.

Service Delivery Manager

Washington, DC · On-site

$120K - $133K/yr

Demonstrated experience coordinating IT service delivery activities across multiple technical teams ... ITIL 4 service management practices, including service level management and continual service ...

GDI Infotech

Service Delivery Manager

San Francisco, CA

$88K - $130K/yr

This is a multifaceted role combining hands-on technical support, client relationship management, operational leadership, and team development responsibilities. Client Management & Service Delivery

Apps Associates

Service Delivery Manager

Acton, MA · On-site

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

Inspiroz LLC

Working under the supervision ofourDirectorof Service Delivery, you will interact regularly with ... Conduct onsite observations and ride-alongsto assess team execution, professionalism, and technical ...

OMG, Inc.

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Uniregistry Corp.

WI · On-site

The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service ... Collaboration: Works effectively across technical teams, service desk, sales and business ...

Socket.dev

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational ... technical, operational, and executive audiences while facilitating productive discussions and ...

Virtucom Inc

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Tek Ninjas

Service Delivery Manager

Princeton, NJ · On-site

Service Delivery Manager Location: Princeton, NJ Duration: 12 Months Roles and Responsibilities: * Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners ...

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Technical Service Delivery Manager information

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$35

$68

$94

How much do technical service delivery manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for technical service delivery manager in the United States is $68.01, according to ZipRecruiter salary data. Most workers in this role earn between $59.38 and $76.20 per hour, depending on experience, location, and employer.

What does a technical service delivery manager do?

A Technical Service Delivery Manager oversees the delivery of IT services to clients or within an organization, ensuring that these services meet agreed-upon quality and performance standards. They coordinate teams, manage service-level agreements (SLAs), and act as the main point of contact between technical staff and clients or stakeholders. Their responsibilities often include addressing technical issues, optimizing service processes, and ensuring customer satisfaction. By blending technical expertise with project management and communication skills, they help organizations deliver reliable, efficient technology services.

What are the key skills and qualifications needed to thrive as a technical service delivery manager?

To thrive as a Technical Service Delivery Manager, you need a strong background in IT service management, project coordination, and a relevant degree or ITIL certification. Familiarity with service management platforms like ServiceNow, monitoring tools, and incident management systems is typically required. Excellent leadership, problem-solving, and client communication skills help build trust and ensure team effectiveness. These competencies are vital to ensure consistent service quality, efficient issue resolution, and alignment with business objectives.

What are the typical challenges faced by a technical service delivery manager when coordinating cross-functional teams?

Technical Service Delivery Managers often encounter challenges in aligning priorities between technical teams, clients, and business stakeholders. Ensuring clear communication and managing expectations are crucial, especially when dealing with complex projects or tight deadlines. Balancing resource allocation while maintaining high service standards can be demanding, but strong organizational and interpersonal skills help facilitate smooth collaboration. Regular status meetings, transparent reporting, and proactive issue resolution are common practices to overcome these challenges.

What is the difference between Technical Service Delivery Manager vs Technical Support Specialist?

AspectTechnical Service Delivery ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, engineering, or related field; certifications like ITIL or PMP are commonOften requires a high school diploma or associate degree; certifications like CompTIA or HDI are beneficial
Work EnvironmentOversees service delivery teams, manages client relationships, and ensures project completion in enterprise settingsProvides technical assistance directly to end-users, troubleshooting hardware/software issues, often in call centers or support desks
Employer & Industry UsageUsed in IT service management, consulting firms, and large enterprisesCommon in tech companies, MSPs, and customer support centers

The Technical Service Delivery Manager focuses on managing service projects and client relationships, ensuring service quality across teams. In contrast, the Technical Support Specialist provides direct technical assistance to end-users. Both roles require technical knowledge but differ in scope, responsibilities, and work environment.

What cities are hiring for Technical Service Delivery Manager jobs?

Cities with the most Technical Service Delivery Manager job openings:

What states have the most Technical Service Delivery Manager jobs?

States with the most job openings for Technical Service Delivery Manager jobs include:

What are popular job titles related to Technical Service Delivery Manager jobs?

For Technical Service Delivery Manager jobs, the most frequently searched job titles are:

Technical Service Delivery Manager jobs near you

Service Delivery Manager

On-site

Astronomer
Software Development • 201 - 500 employees
Learn more about Astronomerexternal

Other

Posted 24 days ago

Key responsibilities

  • Manage a portfolio of customer engagements, maintaining visibility across active work and broader account initiatives

  • Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum

  • Develop and maintain project plans outlining milestones, timelines, and responsibilities

Job description

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.

About the Role

As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer’s Professional Services team, helping accelerate and de-risk customer outcomes by ensuring delivery engagements run smoothly and remain focused on meaningful progress.

You will bring structure and momentum to customer engagements by developing project plans, coordinating technical resources, and maintaining alignment across customers, delivery teams, and account stakeholders. Your work helps customers move efficiently from kickoff to adoption while maintaining a high level of engagement and transparency throughout the engagement lifecycle.

You will act as the operational lead for customer engagements, orchestrating work across technical delivery teams while helping customers prioritize and execute initiatives that drive platform adoption.

This role reports to the Senior Manager of Service Delivery and primarily supports customers operating in East Coast time.

Responsibilities:

  • Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives

  • Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum

  • Develop and maintain project plans outlining milestones, timelines, and responsibilities

  • Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption

  • Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects

  • Monitor services utilization and ensure engagements remain aligned with contracted scope

  • Surface delivery risks early and coordinate resources to resolve blockers

  • Partner with Sales and account teams to ensure delivery engagements align with broader account priorities

Requirements:

  • 5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment

  • Experience building and managing project plans for technical or software implementation projects

  • Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders

  • Strong organizational, communication, and stakeholder management skills

  • Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments

  • Comfortable bringing structure and momentum to complex technical engagements where priorities may evolve

Preferred:

  • Experience working with data platforms or data engineering-focused products

  • Background as a Technical Project Manager, Professional Services Project Manager, Technical Account Manager, or Implementation Manager

The estimated salary for this role ranges from $130,000 - $140,000 based on leveling and geography, plus bonus, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.

#LI-Remote

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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