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Technical Service Delivery Manager Jobs in Minnesota

Steel Partners

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

OMG, Inc.

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

CleanHarbors

Service Delivery Manager

Eagan, MN · On-site

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high ...

Clean Harbors

Service Delivery Manager

Eagan, MN · On-site

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high ...

Clean Harbors

Service Delivery Manager

Eagan, MN · On-site

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high ...

Clean Harbors

Service Delivery Manager

Eagan, MN · On-site

$111K/yr

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high ...

T-Mobile

Service Delivery Manager - GOV

Edina, MN · On-site

$84K - $151K/yr

Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and ...

Motorola

$90K - $105K/yr

This role centers on driving high-efficiency escalation management, operational speed, and service delivery across complex public safety environments. Combining deep technical authority with project ...

Rentokil

Technical Service Manager

Saint Paul, MN · On-site

$117K - $117K/yr

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

Rentokil

Technical Service Manager

Saint Paul, MN · On-site

$117K - $117K/yr

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

Rentokil

Technical Service Manager

Saint Paul, MN · On-site +1

$117K - $117K/yr

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

Deluxe

Manager-Technical Services Delivery

Minneapolis, MN · On-site

$104K - $110K/yr

The Manager of Technical Delivery oversees a team of individuals responsible for the consultation ... service orientation, detail orientation and administrative skills. Ability to navigate and manage ...

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Technical Service Delivery Manager information

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$34

$66

$92

How much do technical service delivery manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical service delivery manager in Minnesota is $66.61, according to ZipRecruiter salary data. Most workers in this role earn between $58.17 and $74.62 per hour, depending on experience, location, and employer.

What does a technical service delivery manager do?

A Technical Service Delivery Manager oversees the delivery of IT services to clients or within an organization, ensuring that these services meet agreed-upon quality and performance standards. They coordinate teams, manage service-level agreements (SLAs), and act as the main point of contact between technical staff and clients or stakeholders. Their responsibilities often include addressing technical issues, optimizing service processes, and ensuring customer satisfaction. By blending technical expertise with project management and communication skills, they help organizations deliver reliable, efficient technology services.

What are the key skills and qualifications needed to thrive as a technical service delivery manager?

To thrive as a Technical Service Delivery Manager, you need a strong background in IT service management, project coordination, and a relevant degree or ITIL certification. Familiarity with service management platforms like ServiceNow, monitoring tools, and incident management systems is typically required. Excellent leadership, problem-solving, and client communication skills help build trust and ensure team effectiveness. These competencies are vital to ensure consistent service quality, efficient issue resolution, and alignment with business objectives.

What are the typical challenges faced by a technical service delivery manager when coordinating cross-functional teams?

Technical Service Delivery Managers often encounter challenges in aligning priorities between technical teams, clients, and business stakeholders. Ensuring clear communication and managing expectations are crucial, especially when dealing with complex projects or tight deadlines. Balancing resource allocation while maintaining high service standards can be demanding, but strong organizational and interpersonal skills help facilitate smooth collaboration. Regular status meetings, transparent reporting, and proactive issue resolution are common practices to overcome these challenges.

What is the difference between Technical Service Delivery Manager vs Technical Support Specialist?

AspectTechnical Service Delivery ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, engineering, or related field; certifications like ITIL or PMP are commonOften requires a high school diploma or associate degree; certifications like CompTIA or HDI are beneficial
Work EnvironmentOversees service delivery teams, manages client relationships, and ensures project completion in enterprise settingsProvides technical assistance directly to end-users, troubleshooting hardware/software issues, often in call centers or support desks
Employer & Industry UsageUsed in IT service management, consulting firms, and large enterprisesCommon in tech companies, MSPs, and customer support centers

The Technical Service Delivery Manager focuses on managing service projects and client relationships, ensuring service quality across teams. In contrast, the Technical Support Specialist provides direct technical assistance to end-users. Both roles require technical knowledge but differ in scope, responsibilities, and work environment.

What cities in Minnesota are hiring for Technical Service Delivery Manager jobs?

Cities in Minnesota with the most Technical Service Delivery Manager job openings:

Technical Service Delivery Manager jobs near you

Service Delivery Manager

Rockford, MN • On-site

Steel Partners
Manufacturing • 1 - 5K employees
Learn more about Steel Partnersexternal

Full-time

Re-posted 17 days ago

Job description

Service Delivery Manager
OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western Massachusetts, OMG is an equal-opportunity employer prioritizing the safety of our employees and customers. The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence. OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and Minnesota.
Position Overview
OMG currently operates in two Divisions: OMG Roofing Products and FastenMaster®. OMG Roofing Products is a leading global manufacturer and supplier of value-added components for the commercial roofing industry. The FastenMaster Division manufactures and markets innovative, premium quality wood-to-wood fasteners that are engineered to enable professional contractors to complete building projects safer, faster, and easier. The Service Delivery Manager uses Sales Inventory Operations Planning (SIOP) data to ensure on-time product delivery. This key position demands strong organizational and communication skills to manage the flow of material through the value stream using our Kanban pull system. The Service Delivery Manager must have a strong understanding of product manufacturing and lean processes and will lead by example.
Position Responsibilities
  • Promote Safety as the Number One priority of all OMG employees.
  • Drive Continuous Improvement (CI) and Lean Manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
  • Use our SIOP process to review production capability and recommend measures to improve output or identify alternative procurement options.
  • Review daily orders against inventory levels and manage the Kanban system.
  • Communicate with internal and external supply chains to ensure the availability of raw materials.
  • Regular interaction with the commercial team to identify internal or customer-driven events that could impact the established plan.
  • Conduct a weekly review to ensure policies and processes related to Kanban are followed throughout the value stream.
  • Perform other tasks as assigned.

Position Requirements
  • Bachelor's degree required or equivalent combination of education and experience.
  • Strong understanding of Lean principles.
  • Strong communication, organizational, analytical, and mathematical skills.
  • Familiar with Supply Inventory Operations Planning (SIOP).
  • Strong analytical and quantitative skills.
  • Ability to use data to identify trends.
  • Team-oriented approach with a desire to work in a hands-on leadership capacity.
  • Good judgment, and excellent time management skills.
  • Strong sense of responsibility and ownership plus a desire and willingness to institute change when needed.
  • PC skills including experience with MS Office Suite, and advanced use of Excel a plus.
  • Proficient with enterprise resource systems, QAD preferred.
  • Positive can-do attitude.

Physical Requirements
  • Ability to work in high noise areas and wear appropriate hearing protection devices.
  • Ability to operate a motor vehicle while maintaining focus on safe driving and avoiding all distractions when behind the wheel, especially cell phones.
  • The position requires the ability to regularly stand for long periods of time.
  • Ability to walk, stand, stoop, kneel, crouch, crawl, use hands to handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance; and occasionally lift/push/pull/carry up to 25

Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation.

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