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Technical Service Delivery Manager Jobs in Georgia

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related ... Technical qualifications (technical college, senior technical college, technical university degree ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

Service Delivery Manager Full Time Customer Service Kennesaw, GA, US 9 days ago Requisition ID ... technical, operational, and executive audiences while facilitating productive discussions and ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational ... technical, operational, and executive audiences while facilitating productive discussions and ...

Socket.dev

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational ... technical, operational, and executive audiences while facilitating productive discussions and ...

RaceTrac

Technical Delivery Manager

Atlanta, GA

The Technical Delivery Manager is responsible for managing Business Requirements, Scope ... Manage relationships with external vendors and service providers, including contract negotiation ...

Daikin

TECHNICAL SERVICE MANAGER

Lawrenceville, GA

$106K - $106K/yr

The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely ...

Daikin

TECHNICAL SERVICE MANAGER

Lawrenceville, GA

$106K - $106K/yr

The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely ...

Daikin

TECHNICAL SERVICE MANAGER

Conyers, GA

$100K - $100K/yr

The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely ...

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Technical Service Delivery Manager information

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How much do technical service delivery manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for technical service delivery manager in Georgia is $57.43, according to ZipRecruiter salary data. Most workers in this role earn between $50.14 and $64.33 per hour, depending on experience, location, and employer.

What does a technical service delivery manager do?

A Technical Service Delivery Manager oversees the delivery of IT services to clients or within an organization, ensuring that these services meet agreed-upon quality and performance standards. They coordinate teams, manage service-level agreements (SLAs), and act as the main point of contact between technical staff and clients or stakeholders. Their responsibilities often include addressing technical issues, optimizing service processes, and ensuring customer satisfaction. By blending technical expertise with project management and communication skills, they help organizations deliver reliable, efficient technology services.

What are the key skills and qualifications needed to thrive as a technical service delivery manager?

To thrive as a Technical Service Delivery Manager, you need a strong background in IT service management, project coordination, and a relevant degree or ITIL certification. Familiarity with service management platforms like ServiceNow, monitoring tools, and incident management systems is typically required. Excellent leadership, problem-solving, and client communication skills help build trust and ensure team effectiveness. These competencies are vital to ensure consistent service quality, efficient issue resolution, and alignment with business objectives.

What are the typical challenges faced by a technical service delivery manager when coordinating cross-functional teams?

Technical Service Delivery Managers often encounter challenges in aligning priorities between technical teams, clients, and business stakeholders. Ensuring clear communication and managing expectations are crucial, especially when dealing with complex projects or tight deadlines. Balancing resource allocation while maintaining high service standards can be demanding, but strong organizational and interpersonal skills help facilitate smooth collaboration. Regular status meetings, transparent reporting, and proactive issue resolution are common practices to overcome these challenges.

What is the difference between Technical Service Delivery Manager vs Technical Support Specialist?

AspectTechnical Service Delivery ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, engineering, or related field; certifications like ITIL or PMP are commonOften requires a high school diploma or associate degree; certifications like CompTIA or HDI are beneficial
Work EnvironmentOversees service delivery teams, manages client relationships, and ensures project completion in enterprise settingsProvides technical assistance directly to end-users, troubleshooting hardware/software issues, often in call centers or support desks
Employer & Industry UsageUsed in IT service management, consulting firms, and large enterprisesCommon in tech companies, MSPs, and customer support centers

The Technical Service Delivery Manager focuses on managing service projects and client relationships, ensuring service quality across teams. In contrast, the Technical Support Specialist provides direct technical assistance to end-users. Both roles require technical knowledge but differ in scope, responsibilities, and work environment.

What cities in Georgia are hiring for Technical Service Delivery Manager jobs?

Cities in Georgia with the most Technical Service Delivery Manager job openings:

Technical Service Delivery Manager jobs near you

Service Delivery Manager

Atlanta, GA • On-site

American Technology Services
IT Services • 11 - 50 employees
Learn more about American Technology Servicesexternal

Full-time

Re-posted 8 days ago

Job description

Job Summary:
American Technology Services (ATS) is a Managed Services Provider focused on delivering high-quality managed IT services, network support, and cybersecurity services. The Service Delivery Manager is responsible for fostering client relationships and providing technical expertise, ensuring that clients' business objectives are met through strategic advisement and effective service delivery.
Responsibilities:
• Provide dedicated on-site support for a clients’ network & infrastructure
• Continuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client.
• Consult with systems and users to gather information about needs and requirements to improve the system's efficiency when they provide innovative solutions to their requests.
• Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes
• Ability to work individually and in team environments both internally and with clients
• Assist with the troubleshooting and analysis of servers and networks systems
• Ability to multitask and to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items
• Creating and maintaining client environment documentation
• Additional requirements may exist if offer of employment is extended
• Familiar with backup solutions
• Highly proficient in communicating with end-users
• Occasional after-hours dispatch may be required
Qualifications:
Required:
• Bachelor’s degree in a related field with more than 5 years equivalent experience
• Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
• Proven customer service and problem-solving skills, working directly with clients
• Proficient analytical skills with good verbal/written communication
• Excellent documentation skills
• Ability to identify and document IT needs and/or vulnerabilities based upon best practices
• Service-oriented with the ability to build solid relationships and become a trusted advisor to clients
• Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
• Assist end-users through new set-up instructions / procedures
Preferred:
• Microsoft, Cisco, VMware or other technical certifications always a plus
• Experience in the Managed Services Sector is a plus
Company:
Managed IT Services, MSP, MSSP, Cybersecurity, InfoSec, Cyber Insurance, Cloud, Government Cloud, GCC, GCC High Founded in 1994, the company is headquartered in Fairfax, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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