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Technical Program Assistant Jobs in Tennessee (NOW HIRING)

Thompson Machinery

Technical Communicator

La Vergne, TN · On-site

... assist Technicians in the field, and collaborate with CAT Service Engineering on product problem ... Employee Assistance Program (EAP) WHAT SETS US APART * Competitive pay * Exposure to world-class ...

STI

Aviation Technical Specialist I

Nashville, TN · On-site

... Drone Program to ensure users are following the requirements of TDOT's Standard Operating ... Assist with the annual conference and training event called "TN Drone Symposium" for all state ...

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Technical Program Assistant information

What is a technical program assistant?

Technical Program Assistants provide administrative and technical support to program managers and teams in organizations that run technical projects or initiatives. Their responsibilities often include scheduling meetings, maintaining documentation, assisting with project tracking, and coordinating communication between team members. They may also handle basic technical tasks, data entry, and help with reporting to ensure that programs run smoothly and efficiently. This role is essential for keeping projects organized and ensuring deadlines are met.

What types of projects and teams does a technical program assistant typically support, and how does this impact daily tasks?

Technical Program Assistants usually support cross-functional teams working on technology-driven projects, such as software development, IT infrastructure upgrades, or research initiatives. This means your daily tasks may include coordinating meetings, tracking project milestones, managing documentation, and facilitating communication between technical staff and stakeholders. The role often requires adaptability, as priorities can shift rapidly depending on project needs. Working closely with project managers, engineers, and other specialists allows you to gain broad exposure to technical processes and develop valuable organizational and problem-solving skills.

What are the key skills and qualifications needed to thrive as a technical program assistant, and why are they important?

To thrive as a Technical Program Assistant, you need strong organizational skills, attention to detail, and a background in project coordination or administration, often supported by a relevant associate's or bachelor's degree. Familiarity with project management tools (such as Asana or Trello), office software, and sometimes basic technical knowledge or certifications like PMP support the role. Excellent communication, problem-solving abilities, and the capacity to multitask distinguish top performers in this position. These skills ensure efficient program operations, clear team coordination, and the successful delivery of technical projects.

What is the difference between Technical Program Assistant vs Technical Project Coordinator?

AspectTechnical Program AssistantTechnical Project Coordinator
CredentialsTypically requires an associate's or bachelor's degree in a related fieldUsually requires a bachelor's degree, often with project management certifications
Work EnvironmentSupports technical teams in office or lab settings, often in tech or engineering industriesCoordinates technical projects, working closely with teams in similar environments
Employer & Industry UsageUsed by tech companies, research institutions, and government agenciesCommon in IT, engineering, and software development sectors
Search & Comparison IntentOften compared for entry-level technical support rolesCompared for roles involving project coordination and management

The Technical Program Assistant and Technical Project Coordinator roles share similarities in supporting technical teams and requiring related educational backgrounds. However, the assistant typically provides administrative and technical support, while the coordinator manages project timelines and resources. Both roles are vital in tech and engineering industries, but their focus and responsibilities differ slightly.

What are the most commonly searched types of Technical Program jobs in Tennessee?

The most popular types of Technical Program jobs in Tennessee are:

What are popular job titles related to Technical Program Assistant jobs in Tennessee?

For Technical Program Assistant jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Technical Program Assistant jobs in Tennessee look for?

The top searched job categories for Technical Program Assistant jobs in Tennessee are:

What cities in Tennessee are hiring for Technical Program Assistant jobs?

Cities in Tennessee with the most Technical Program Assistant job openings:

Technical Program Assistant jobs near you

Technical Communicator

Thompson Machinery

La Vergne, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Technical Communicator
About the Company
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. As the Caterpillar dealer for Middle and West Tennessee and North Mississippi, we are committed to delivering smart solutions, building lasting partnerships, strengthening our communities, and investing in our people.
WHAT YOU WILL DO
The Technical Communicator (TC) provides direct technical support to service technicians and personnel across the Thompson Machinery territory. This role serves as a key resource by researching technical issues, interpreting service information, and delivering efficient repair solutions through one-on-one, phone, and written communication. The Technical Communicator also develops, maintains, and shares technical resources to support troubleshooting, repair accuracy, and overall service performance. This position may be based in La Vergne or Memphis, TN.
Key Responsibilities
  • Provide direct technical support to service technicians via phone, email, and written communication
  • Research and resolve technical and service issues using schematics, technical bulletins, service letters, and other resources
  • Interpret test results, lab reports, and field data to support accurate diagnostics and repair solutions
  • Perform and communicate failure analysis findings on components and systems
  • Troubleshoot and evaluate customer and company equipment for repair solutions
  • Interpret technical diagrams, components, and system operations
  • Maintain familiarity with Caterpillar service publications, updates, and technical bulletins
  • Partner with the Technical Training team on new technologies and equipment updates
  • Support training and mentorship of technicians and customers as needed
  • Maintain and organize technical support resources for ongoing reference
  • Work independently across multiple projects while adapting to changing priorities
  • Maintain awareness of safety hazards and industry-related risks

WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
Education & Experience:
  • High school diploma or equivalent required
  • 3-5 years of relevant experience preferred (heavy equipment, power systems, or related technical field)
  • Strong knowledge of Caterpillar equipment repair and troubleshooting
  • Experience with failure analysis methods and diagnostic processes
  • Ability to interpret schematics, diagrams, and technical documentation
  • Strong problem-solving and analytical skills
  • Effective written and verbal communication skills
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Ability to quickly learn and use proprietary Caterpillar systems and software
  • Ability to train, mentor, and coach technicians effectively
  • Strong organizational skills and ability to manage multiple priorities
  • Valid driver's license and ability to comply with company driving policies
  • Ability to follow written and verbal instructions accurately
  • Effective use of phone systems and communication tools
  • Office-based role with frequent interaction with field technicians and service teams
  • Regular use of computers, phones, and technical systems
  • Requires attention to detail, problem-solving, and consistent communication across teams
  • Exposure to equipment-related environments where awareness of safety hazards is required
  • Travel to company stores and customer sites as needed to support advanced troubleshooting efforts, assist Technicians in the field, and collaborate with CAT Service Engineering on product problem resolution.

WHAT'S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
  • Various medical plan options, including a no-cost option
  • Vision and dental insurance
  • Employer-paid short-term and long-term disability insurance
  • Employer-paid basic life insurance
  • 401k matching
  • Profit Sharing
  • 8 paid holidays annually
  • Initially up to 15 days of Paid Time Off annually with increase after five years of service
  • Employee Assistance Program (EAP)

WHAT SETS US APART
  • Competitive pay
  • Exposure to world-class CAT training and development
  • Tuition Reimbursement
  • Tool Purchase Assistance to buy high-quality tools at deep discounts
  • Annual stipend toward the purchase of work boots
  • Company Incentive Bonus Program
  • Paid Veteran holiday annually to all service members
  • Training and Development programs
  • Work uniforms and professional cleaning services
  • Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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