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Technical Operations Manager Jobs in New Port Richey, FL

Wow

Lead Commercial Technical Operations

Tampa, FL · On-site

What You'll Do Technical Leadership & Shift Operations Serve as the senior technical resource and ... Owning team-facing knowledge management, including: * Runbooks * Knowledge Base articles

Xterra Health

Operations Manager

Tampa, FL · Remote

OPERATIONS MANAGER -- BACK END OPERATIONS Department: Operations Reports To: VP of Operations FLSA ... technical owner with enough detail to act on Process Documentation & Operational Structure ...

Xterra Health

Operations Manager

Tampa, FL · Remote

... technical owner with enough detail to act on Process Documentation & Operational Structure ... ability to manage people directly, hold them accountable, and develop their capabilities ...

Sheltair

Operations Manager

Tampa, FL · On-site

The Operations Manager is responsible for the overall operation and functioning of the site's Line ... Ability to read and comprehend general business documents, professional reports, technical ...

Sheltair Aviation

Operations Manager

Tampa, FL

The Operations Manager is responsible for the overall operation and functioning of the site's Line ... Ability to read and comprehend general business documents, professional reports, technical ...

Stepp's Towing

Driver Operations Manager

Tampa, FL · On-site

This leadership role combines technical training, mentorship, regulatory compliance, and daily operational management to ensure that Stepps high standards for safety, equipment handling, and customer ...

Stepp's Towing

Driver Operations Manager

Tampa, FL · On-site

$125K - $150K/yr

This leadership role combines technical training, mentorship, regulatory compliance, and daily operational management to ensure that Stepp's high standards for safety, equipment handling, and ...

GoodVets

Hospital Operations Manager

Odessa, FL · On-site

$56K - $70K/yr

Technical Support: Strong veterinary technician skillset; able to model technical and patient-care excellence Required Qualifications: * Proven work experience as a Hospital Operations Manager ...

ALIGN PRECISION

Be Seen First

Operations Manager (CNC Machine Shop)

Clearwater, FL · On-site

Engineering & Technical Leadership * Collaborate with Manufacturing Engineering and Quality teams ... Manage operational budgets and support achievement of financial objectives. * Analyze operational ...

paradigm

Credentialing Operations Manager

Tampa, FL · Hybrid

The Credentialing Operations Manager is responsible for overseeing and managing all aspects of the ... Technical skills: proficiency in Microsoft Office suite (Excel, PowerPoint, Word), data ...

paradigm

Credentialing Operations Manager

Tampa, FL · Hybrid

The Credentialing Operations Manager is responsible for overseeing and managing all aspects of the ... Technical skills: proficiency in Microsoft Office suite (Excel, PowerPoint, Word), data ...

Fresenius Medical Care

Biomedical Technician

Clearwater, FL · On-site

$23.25 - $31/hr

We have a Biomedical Technician specific career ladder with three potential levels of Biomedical Technician role as well as a leadership path from Area Technical Operations Manager, Regional ...

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All JobsTechnical Operations JobsTechnical Operations Manager JobsTechnical Operations Manager Jobs in New Port Richey, FL

Technical Operations Manager information

See New Port Richey, FL salary details

$31.6K

$81.3K

$128.7K

How much do technical operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for technical operations manager in New Port Richey, FL is $81,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $99,300.00 per year, depending on experience, location, and employer.

What is the difference between Technical Operations Manager vs Network Operations Center (NOC) Technician?

AspectTechnical Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsBachelor's in IT, Engineering, or related field; certifications like ITIL, PMPAssociate's or Bachelor's in IT or Networking; certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentOversees teams, manages projects, strategic planningMonitors network systems, troubleshoots issues, performs maintenance
Employer & IndustryTech companies, service providers, large enterprisesTelecom, internet service providers, data centers

The Technical Operations Manager focuses on overseeing technical teams and strategic operations, while the Network Operations Center Technician handles day-to-day network monitoring and troubleshooting. Both roles are essential in tech environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Technical Operations Manager, and why are they important?

To thrive as a Technical Operations Manager, you need strong leadership, project management expertise, and a solid background in IT systems or engineering, often supported by a relevant degree. Familiarity with tools like ITSM platforms, network monitoring solutions, and certifications such as ITIL or PMP are typically advantageous. Outstanding problem-solving, communication, and team-coordination skills help you excel in guiding teams and managing cross-functional projects. These capabilities are crucial for ensuring efficient technical operations, minimizing downtime, and driving continuous improvement in fast-paced environments.

What is the role of a technical operations manager?

A technical operations manager oversees the planning, implementation, and maintenance of technical systems and processes within an organization. They coordinate between technical teams, ensure system reliability, and optimize operational efficiency, often using tools like monitoring software and project management platforms.

Is ops manager higher than GM?

A Technical Operations Manager typically focuses on overseeing technical processes, infrastructure, and team performance within an organization. A General Manager (GM) usually has broader responsibility for overall business operations, including multiple departments. The hierarchy depends on the company's structure, but GMs generally hold a higher or more comprehensive leadership role than operations managers.

What does a Technical Operations Manager do?

A Technical Operations Manager oversees the daily operations of an organization's technical teams, ensuring systems and infrastructure run smoothly and efficiently. They coordinate between departments, manage technical staff, and implement processes to improve service delivery. Their responsibilities often include troubleshooting issues, optimizing workflows, and supporting project execution. The role requires strong leadership, technical expertise, and the ability to solve complex problems quickly.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in a manufacturing or service environment. Understanding and balancing these P's is essential for effective operations management and achieving organizational goals.

What are some common challenges faced by Technical Operations Managers and how can they be addressed?

Technical Operations Managers often encounter challenges such as balancing resource allocation, managing cross-functional teams, and ensuring system uptime. Navigating shifting project priorities while maintaining operational efficiency requires strong communication and problem-solving skills. Building robust processes, fostering collaboration between technical and non-technical teams, and proactively identifying potential bottlenecks can help mitigate these challenges. Regular training and clear documentation also support smoother operations and team alignment.

What is the highest salary for an operations manager?

The highest salaries for a Technical Operations Manager can exceed $150,000 annually, especially in large corporations or high-cost-of-living areas. Factors such as industry, experience, certifications, and management scope influence top-tier compensation levels.
What are popular job titles related to Technical Operations Manager jobs in New Port Richey, FL? For Technical Operations Manager jobs in New Port Richey, FL, the most frequently searched job titles are:
What job categories do people searching Technical Operations Manager jobs in New Port Richey, FL look for? The top searched job categories for Technical Operations Manager jobs in New Port Richey, FL are:
What cities near New Port Richey, FL are hiring for Technical Operations Manager jobs? Cities near New Port Richey, FL with the most Technical Operations Manager job openings:
Technical Operations Manager jobs near you
Infographic showing various Technical Operations Manager job openings in New Port Richey, FL as of July 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $81,304 per year, or $39.1 per hour.

Lead Commercial Technical Operations

Wideopenwest

Tampa, FL • On-site

Full-time

Posted 4 days ago

Job description

The Opportunity
We're seeking a highly skilled Lead Commercial Technical Operations professional to serve as the senior technical resource for a 24/7 operations team supporting WOW! Business customers across SMB, Enterprise, Strategic Enterprise, Wholesale, and Data Center environments.
In this role, you'll provide technical leadership, mentor Tier 2 team members, coordinate real-time operational activities, and serve as the primary technical escalation point before Supervisor engagement. You'll play a critical role in strengthening Tier 2 capabilities through coaching, knowledge sharing, and hands-on leadership while helping ensure exceptional service delivery for our commercial customers.
This is an outstanding opportunity for a technical leader who enjoys mentoring others, solving complex networking challenges, and driving operational excellence in a fast-paced Network Operations environment.
What You'll Do
Technical Leadership & Shift Operations
Serve as the senior technical resource and operational leader during your assigned shift.
Responsibilities include:
  • Serving as the shift and floor lead by providing:
    • Real-time queue oversight
    • Workload balancing
    • Coverage recommendations
  • Acting as the first internal escalation point for Tier 2 agents before Supervisor engagement, formalizing the Tier 2 → Tier 3 → Engineering escalation path
  • Representing the team during Priority 1 (P1) and Priority 2 (P2) incidents, including:
    • Bridge participation
    • Communication leadership
    • Coordination with Engineering teams
  • Reinforcing Supervisor-established standards related to:
    • Schedule adherence
    • Ticket quality
    • Documentation standards

Coaching, Mentorship & Team Development
Help elevate the technical capabilities of the team through continuous coaching and knowledge sharing.
Responsibilities include:
  • Delivering:
    • Side-by-side coaching
    • Ticket reviews
    • Call reviews
    • Targeted skill-gap remediation
  • Leading:
    • Shift huddles
    • Technical training sessions
    • Readiness initiatives for new products, features, and process updates
  • Owning team-facing knowledge management, including:
    • Runbooks
    • Knowledge Base articles
    • Technical tips
    • Post-incident lessons learned
  • Providing performance feedback to Supervisors regarding:
    • Coaching opportunities
    • Individual readiness
    • Career advancement recommendations

Advanced Technical Support
Serve as the team's Subject Matter Expert (SME) across the WOW! Business portfolio.
Responsibilities include:
  • Supporting all WOW! Business:
    • Voice services
    • Video services
    • Data products
  • Handling the most complex customer trouble tickets
  • Modeling effective troubleshooting techniques while actively transferring knowledge to teammates
  • Providing advanced OSI model-based diagnosis, troubleshooting, consulting, and coordination for customer-impacting issues
  • Coordinating issue resolution among:
    • Customers
    • Network Administrators
    • Vendors
    • Field Technicians
    • Service Providers
    • Internal WOW! teams

Data Center Operations
Support mission-critical Data Center operations by:
  • Monitoring critical infrastructure systems, including:
    • Physical Security
    • Power
    • HVAC
  • Providing Hands and Feet support when required
  • Maintaining documentation and security for customer equipment and packages received and shipped through Data Centers
  • Following all Ticket Management and Data Center operational policies and procedures

Product Support & Documentation
Responsibilities include:
  • Documenting technical issues and resolutions within company ticketing and billing systems
  • Assisting with the testing, certification, implementation, and support of new WOW! Business products
  • Performing additional duties as assigned

What You'll Bring
Minimum Education & Experience
  • High School Diploma or equivalent required
  • Associate's degree or higher in:
    • Information Technology
    • Computer Science
    • Telecommunications
    • Related technical field preferred
  • Four years of telecommunications or related technical support experience within:
    • Network Operations Centers
    • Systems Administration
    • IT Operations

Skills & Abilities for Success
Technical Leadership
  • Demonstrated experience mentoring, coaching, or serving in an informal technical leadership role
  • Proven ability to lead through influence without formal supervisory authority

Certifications
One or more industry-recognized certifications required at hire or within 12 months of entering the role, including:
  • Network+
  • CCENT
  • CCNA
  • SIP School

-or equivalent training in:
  • IPv4 / IPv6
  • VoIP
  • SIP technologies

Networking & Telecommunications Expertise
Strong understanding of:
  • Internet protocols
  • Networking fundamentals
  • Routers
  • Switches
  • IP subnetting

Working knowledge of:
  • WAN
  • LAN
  • VLAN
  • VPN troubleshooting

Preferred experience with:
  • RF Signals
  • HFC Networks

Familiarity with:
  • Local, long-distance, and toll-free telephony
  • LNP Porting
  • LIBD
  • PAC
  • VoIP
  • Customer Premise Equipment (CPE)
  • Telephony features

Technical Skills
  • Strong analytical and troubleshooting abilities
  • Excellent organizational skills
  • Ability to utilize CLI across networking platforms to investigate service-impacting events
  • Proficiency with:
    • Microsoft Office applications
    • Internet software
    • Email systems
  • Ability to quickly learn billing platforms and online support tools

Communication & Collaboration
  • Excellent verbal communication and active listening skills
  • Ability to effectively guide customers and teammates through complex troubleshooting scenarios
  • Comfortable collaborating across multiple technical disciplines during critical service events

Work Environment
  • Ability to multitask and perform effectively in a fast-paced operations environment
  • Ability to work scheduled shifts within a 24/7 operational environment
  • Ability to participate in on-call rotations as designated by management

Physical Demands & Working Conditions
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Regularly required to talk and hear
  • Required to use hands for typing, handling objects, and paperwork
  • Required to use close vision and maintain focus
  • Required to occasionally carry equipment and climb ladders
  • Required to sit, stand, bend at the knees and waist, and walk

Why Join Us?
As the Lead Commercial Technical Operations professional, you'll play a vital role in supporting mission-critical commercial services while mentoring fellow engineers, driving operational excellence, and resolving complex networking challenges. You'll work alongside Engineering, Network Operations, and Business Services teams in a collaborative, technology-driven environment where your technical expertise and leadership will directly influence customer success and team performance.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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