Technical Operation Manager Jobs in Florida (NOW HIRING)

The Gig:

Owner of all Entertainment Technical systems and equipment and leader of all entertainment technicians and leaders fleet-wide

What You'll Be Up To:

Essential Responsibilities

Management and Recruitment of Technical Staff

• Manage and mentor all onboard entertainment technical leaders, providing guidance, professional development, and performance support

• Develop and maintain training plans for all entertainment technical positions, ensuring consistent skill development across the fleet

• Recruit, interview, and plan rotations for all onboard entertainment technical staff positions

• Create all pre-contract and ongoing entertainment technical training to ensure staff readiness prior to and throughout deployment

• Serve as the shoreside leader for all entertainment technical staff, setting standards and providing ongoing direction

• Develop and maintain SOPs and policies to standardize entertainment technical operations fleetwide

• Conduct or participate in performance evaluations for all Entertainment Technical and Digital Systems leaders

• Lead the shoreside technical team, ensuring alignment between shipboard execution and shoreside strategy

Entertainment Technical Systems & Equipment

• Own the overall health and lifecycle of all onboard technical systems & equipment

• Research and evaluate emerging technical systems and equipment to inform innovation, upgrades, and future fleet standards

• Administer inventory management for all technical equipment and tools, ensuring accurate tracking and availability across the fleet

• Partner with ships and buyers to guide item/equipment selection and approve technical purchases

• Oversee ongoing maintenance, repairs, replacements, and audits of all onboard technical systems & equipment

• Provide systems support and troubleshooting guidance to onboard technical crew, ensuring they have the tools and resources needed to perform effectively

Technical Vendors

• Maintain excellent relationships with existing vendors

• Manage onboard technical ordering and consummable replenishment

• Coordinate with technical programmers to support onboard operations, new show installs, cast changeovers, and other projects as needed

• Solicit, engage, and build relationships with new technical vendors to expand and strengthen the vendor network

New Builds/Dry Docks/Special Projects

• Review and approve ship build drawings throughout the design and construction process

• Maintain and update venue drawings to reflect all post-delivery modifications

• Organize projects, schedule, and vendor bookings

• Serve as the on-site Entertainment Technical Leader during build, delivery, and installation phases

Technical Production for New Programming, Experiences, & Charters/Groups

• Support all technical needs of new programming and experiences, partnering closely with creative, music, and experience leaders throughout development

• Participate in the creative technical development process as an engaged stakeholder, providing technical expertise and feasibility input from concept through execution

• Work directly with the VV Charters & Group team and charter operators to manage technical requirements and associated costs

Travel Requirements

• Be on-site at the shipyard for significant periods during new builds and dry docks

• Attend industry conferences (e.g., USITT, LDI) to support recruiting of onboard staff

• Regularly visit and sail on each vessel to assess and support technical operations

• Travel to the Orlando rehearsal studio and workshops to support new show technical development and cast changeovers

Other duties as assigned

SuperPowers Required:

• Minimum 10 years' experience in various entertainment technical positions (TD, lighting, sound, video, automation)

• Minimum 5 years' technical leadership experience in the cruise industry

• Strong leader who develops talent on their team

• Strong technical equipment knowledge across all entertainment technical areas (lighting, sound, video, broadcast, automation, etc.)

• Understands how to take creative concepts and operationalize them with repeatable execution

• Rock-solid coordination, organization, and prioritization skills - knows how to stay organized and determine which tasks are most important in a given list

• Knowledge and experience using key business tools (Google Apps, AutoCAD, Airtable, etc.)

• Able to work independently and as an excellent team player

• Resilience for changing priorities and urgent requests

• Proactive and unafraid to seek out tasks and offer a helping hand

• Works well under tight deadlines and with crew members from all over the world

• Great energy and attitude of optimism

• Desire and ability to travel for multiple weeks at a time (up to 30% travel)

• Desire and ability to work in an office environment, occasionally outside normal business hours and on weekends

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.