Technical Infrastructure Program Manager Jobs in Boston, MA

Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
About the Team
The Value Stream Acceleration Services team, part of the Product and Engineering organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.
About the Role
We are seeking a highly motivated Technical Program Manager to join our team. In this role, you will have the opportunity to be part of a dynamic team, helping to drive the lifecycle of product development and contribute to the successful delivery of our SaaS-based products. Leveraging strong communication skills, technical expertise, and leadership abilities, you will collaborate with cross-functional teams to drive the delivery of product releases and other project and programs, while also fostering a culture of excellence and collaboration. You will work closely with experienced professionals, growing your skills through valuable hands-on experience and mentorship while also playing a vital role helping UKG achieve its goals.
Duties and Responsibilities
Value Stream Management:
• Assist in driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads.
• Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.
Project & Program Management:
• Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting.
• Work closely with cross-functional teams to ensure alignment with project goals and timelines.
Technical Acumen:
• Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
Reporting & management:
• Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed.
• Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.
Stakeholder Communication:
• Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations.
Problem solving:
• Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
Process Improvement:
• Contribute ideas and suggestions for process improvements and optimization initiatives.
• Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices.
Basic Qualifications
• Bachelor's degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or a related field.
• 3-5 years of experience in a technical role within the software industry, with exposure to Agile methodologies and project/program management.
• Strong analytical and problem-solving skills with the ability to translate complex technical issues into actionable solutions.
• Effective communication and collaboration skills with experience working across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment and work a hybrid schedule (three or more days per week in the office).
Preferred Qualifications
• Experience with UKG product suites, Payroll, Payment Services, or related HCM technologies.
• Experience with product management and collaboration tools such as Aha!, Jira, Confluence, Power BI, and AI-enabled solutions.
• Customer-centric mindset with the ability to represent customer needs and drive business outcomes through innovative problem solving.
• Demonstrated commitment to continuous learning, including incorporating feedback and adapting to changing business needs.
• Professional certifications such as PMP, PgMP, PMI-ACP, Certified ScrumMaster (CSM), or Lean Portfolio Management (LPM).
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
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UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
The pay range for this position is $80,800 to $116,150. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits