ZipRecruiter

Log In

1

Technical Escalation Jobs (NOW HIRING)

Orion Talent

Technical Support Engineer

Phoenix, AZ · On-site

$42/hr

This role serves as a technical escalation resource responsible for diagnosing and resolving complex equipment failures that cannot be solved through standard troubleshooting methods. You'll work ...

Stellantis

Technical Manager

Auburn Hills, MI · On-site

Facilitates technical escalation of part design with other projects, modules, vehicle platforms and advanced engineering * Leads the decision and change management processes including facilitation of ...

CYNET SYSTEMS

ETL Technical Lead

Providence, RI · On-site

$50 - $55/hr

Act as the primary technical escalation point for data-related issues. Skills: * Strong BI/ETL background (Matillion, Snowflake, DataStage). * Proven experience in Agile projects. * Prior experience ...

TridentCare

Lead Technical Support Engineer

Lead Tech Support Engineer is the highest technical escalation point within the IT Service Desk function, responsible for resolving the most complex, critical, or specialized issues affecting ...

CodeForce

Workday Technical Architect

Richmond, VA · On-site

$65.50 - $79.25/hr

Serve as the highest technical escalation point for production issues and AMS problem management. * Analyze recurring issues to drive long-term fixes and process improvement. * Lead technical design ...

Kinsley Group

Technical Project Manager

Levittown, PA · On-site

Risk, Issue & Technical Escalation * Identify and manage project risks, constraints, and technical issues proactively. * Lead issue resolution to prevent project disruption and maintain project ...

MJDP Resources

Technical Operations Manager

Media, PA · On-site

Serve as the primary technical escalation point for projects and service issues * Provide hands-on technical oversight for complex or high-risk systems as required * Conduct regular one-on-one ...

Kinsley Group

Technical Project Manager

Deer Park, NY · On-site

$125K - $155K/yr

Risk, Issue & Technical Escalation * Identify and manage project risks, constraints, and technical issues proactively. * Lead issue resolution to prevent project disruption and maintain project ...

Kinsley Group

Technical Project Manager

East Granby, CT · On-site

$125K - $155K/yr

Risk, Issue & Technical Escalation * Identify and manage project risks, constraints, and technical issues proactively. * Lead issue resolution to prevent project disruption and maintain project ...

next page

Showing results 1-20

All JobsTechnical Escalation Jobs

Technical Escalation information

See salary details

$30K

$156.3K

$206K

How much do technical escalation jobs pay per year?

As of Jul 1, 2026, the average yearly pay for technical escalation in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Escalation vs Support Engineer?

AspectTechnical EscalationSupport Engineer
Required CredentialsTechnical certifications, relevant technical degreesTechnical certifications, relevant technical degrees
Work EnvironmentHandles complex issues, collaborates with engineering teamsProvides frontline customer support, troubleshooting
Employer & Industry UsageUsed in tech companies, IT service providersCommon across tech, telecom, software companies
Search & Comparison IntentUnderstanding escalation process, advanced troubleshootingCustomer support, issue resolution

While Support Engineers handle initial customer issues and troubleshooting, Technical Escalation specialists focus on resolving complex problems that require advanced technical knowledge and collaboration with engineering teams. Both roles require technical certifications and are vital in tech and IT industries, but they differ mainly in complexity level and escalation responsibilities.

What is a Technical Escalation specialist?

A Technical Escalation specialist is a professional who handles complex technical issues that cannot be resolved by front-line support teams. They act as a point of contact for advanced troubleshooting, often working closely with engineering or product teams to resolve critical incidents or persistent problems. Their role is crucial in ensuring customer satisfaction by providing timely and effective solutions, maintaining communication with stakeholders, and minimizing downtime. Technical Escalation specialists may also document issues and contribute to process improvements to prevent future escalations.

How does a Technical Escalation role typically interact with other teams to resolve complex customer issues?

In a Technical Escalation role, you will frequently collaborate with cross-functional teams such as engineering, product management, and frontline support to resolve high-priority customer issues. This involves gathering detailed information, analyzing the root cause, and coordinating responses to ensure a timely and effective resolution. Clear communication, documentation, and the ability to translate technical details to non-technical stakeholders are essential. You'll often act as the bridge between customers and internal experts, ensuring that issues are resolved and feedback is looped back to improve products and services.

What are the key skills and qualifications needed to thrive as a Technical Escalation Engineer, and why are they important?

To excel as a Technical Escalation Engineer, you need deep technical expertise in relevant software or hardware, strong troubleshooting abilities, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, and industry certifications such as CompTIA or Microsoft certifications are often expected. Exceptional communication, problem-solving skills, and resilience under pressure help you effectively collaborate and resolve complex issues. These competencies are critical for quickly addressing high-priority problems, ensuring customer satisfaction, and maintaining system reliability.
More about Technical Escalation jobs
What are the most commonly searched types of Technical Escalation jobs? The most popular types of Technical Escalation jobs are:
What job categories do people searching Technical Escalation jobs look for? The top searched job categories for Technical Escalation jobs are:
Technical Escalation jobs near you
Infographic showing various Technical Escalation job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Sr Staff Software Escalation Engineer Software

PaloAlto Networks

Boston, MA • On-site

Other

Posted 8 days ago

Job description

Our Mission
At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Summary
We are looking for a Technical Escalation Engineer to resolve technical issues, with a focus on our Privilege Cloud (pCloud) FedRAMP product.
As a Technical Escalation Engineer you will work closely with the pCloud and Identity Security Platform (ISP) Development and Support teams to investigate and resolve challenging issues in our cloud platform with a focus on FedRAMP customers.
Responsibilities:
  • Understand the complex platform system and be able to correctly assess the severity of customer issues and how to handle them
  • Review customer escalations to ensure that all required technical details are provided
  • Investigate technical issues escalated by Customer Support to find a solution for our customers
  • Establish and maintain effective working relationships with Development, Support, and field engineers
  • When required, work directly with Customer Support and customers on reported issues
  • Provide quick response code changes as required
  • Provide guidance to Developer on-call teams on how to best handle production issues as a subject matter expert

Qualifications
  • ship
  • Bachelor's Degree in Computer Science or related field
  • Excellent presentation, verbal and written communications skills especially during high-pressure, critical events
  • Ability to navigate conflicting priorities without losing customer focus and drive successful outcomes
  • Ability to diagnose, troubleshoot, and resolve complex issues that Tier 1 and Tier 2 support teams cannot solve
  • Ability to comprehend the technical aspects of a complex SaaS system
  • Hands on experience with AWS GovCloud - An advantage
  • Experience in Security companies - An advantage

TM specific:
  • Scripting and Automation: Proficiency in scripting languages like Python, Bash, or PowerShell is frequently required for automation and creating tools to help with troubleshooting.

SIA specific:
  • Good understanding of Windows and Linux OS: user management, authentication, authorization, process management, file system management, system administration basics, remote access using RDP and SSH.

pCloud specific
  • 3+ years' experience in C# with the ability to debug code of new features as well as legacy

Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
- /yr
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Apply