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Technical Customer Success Manager Jobs in Rochester, NY

Hiremore

Project success manager

Rochester, NY · On-site

Develops new products by identifying potential customer verticals, conducting market research ... Excellent oral and written communication skills, with the ability to communicate complex technical ...

Hiremore

Project success manager

Rochester, NY · On-site

Develops new products by identifying potential customer verticals, conducting market research ... technical issues to non-technical users. • Demonstrated experience with Agile development ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office ... Oversee customer account management - Includes developing new business along with negotiating ...

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post-sales customer relationship with Webbing's top accounts while leading and mentoring the NAM Customer ...

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

Solve Technical Challenges. Grow Your HVAC Career. VP Supply Corp is a family-owned distributor of ... Partner with sales, service, warranty, and product management teams to support customer success

VP Supply Corp.

Technical Service Advisor

Rochester, NY · On-site

$112K - $112K/yr

Solve Technical Challenges. Grow Your HVAC Career. VP Supply Corp is a family-owned distributor of ... Partner with sales, service, warranty, and product management teams to support customer success

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

Solve Technical Challenges. Grow Your HVAC Career. VP Supply Corp is a family-owned distributor of ... Partner with sales, service, warranty, and product management teams to support customer success

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Showing results 21-40

All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Rochester, NY

Technical Customer Success Manager information

See Rochester, NY salary details

$50.3K

$150.3K

$190.9K

How much do technical customer success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical customer success manager in Rochester, NY is $150,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,900.00 and $178,600.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Rochester, NY?

For Technical Customer Success Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in Rochester, NY look for?

The top searched job categories for Technical Customer Success Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Technical Customer Success Manager jobs?

Cities near Rochester, NY with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $150,257 per year, or $72.2 per hour.

Client Success Manager

Globe Life: Moore Organizations

Rochester, NY

Full-time

Posted 26 days ago

Job description

◾Educate union and credit union members on the value of life insurance and basic financial literacy

◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling)

◾Provide tailored coverage recommendations that meet each family's needs

◾Build and manage your own client portfolio with guidance from experienced mentors

◾Track performance and progress using our internal systems and support tools

◾Represent the values of Service Over Sales, putting clients’ well-being first

◾Participate in incentive programs, team competitions, and leadership summits

◾At least 18 years old and legally authorized to work in the U.S.

◾Able to pass a background check

◾Tech-savvy and comfortable using Zoom and digital tools

◾Motivated to learn, grow, and help others

◾Strong communicator with an interest in finance, education, or social impact

◾Experience in leadership, customer service, or peer mentoring is a plus

Apply