Technical Customer Success Manager Jobs in Rochester, NY

Why WWT?**

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 15,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth.  Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Position Overview:

The Security Analyst supports customer engagements by helping to deliver business and technology solutions, interacting with clients to understand their requirements, and managing project teams to deliver solutions leveraging WWT’s capabilities.A key trait will be the willingness and appetite to perform the role in a high growth and dynamic space. This is an individual contributor role who works closely Engagement Managers and Security delivery teams. The position includes (minimal) travel as needed.

Essential Functions:

• Assist with end-to-end project management for cybersecurity engagements, including scope definition, scheduling, budgeting, and resource allocation
• Coordinate cross-functional teams (security engineers, architects, compliance, IT, and business stakeholders) to deliver security projects on time and within budget
• Collaborate with the EM to develop and maintain detailed project plans, milestones, risk registers, and status reports
• Track and report project progress to project leadership and stakeholders, escalating risks and issues as needed
• Manage project risks, dependencies, and change requests using established methodologies (Agile, Waterfall, or hybrid)
• Facilitate meetings, working sessions, and steering committee reviews; document decisions and action items
• Manage vendor and third-party relationships related to security project deliverables
• Assist in project planning, coordination, and execution to ensure timely delivery and client satisfaction.
• Maintain project documentation, including charters, RACI matrices, runbooks, and lessons learned
• Create project documentation including technical documents such as process flows and user manuals.
• Participate in cybersecurity/technical training, certifications, and internal knowledge programs to develop expertise in emerging technologies and cybersecurity solutions.
• Collaborate with Engagement Managers senior engineers and consultants to build project leadership and consulting skills.

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Qualifications:

• BA/BS and/or a combination of education, training and experience may be considered in lieu of a degree.
• A minimum of 3 years' progressive experience in a Cybersecurity Project Manager role.
• Basic understanding of networking, cloud, or cybersecurity concepts.
• Exposure to security platforms such as Palo Alto, Illumio, Zscaler and general network security projects.
• Strong communication and presentation skills with the ability to engage both technical and non-technical stakeholders at multiple organizational levels.
• Experience delivering project management in a professional services or consulting environment.
• Must have experience managing client expectations, vendor terms, and internal resource alignment
• Demonstrated leadership in providing project deliverables as assigned
• Ability to manage budgets, analyze financial reports, and track profitability across projects
• Skilled at navigating complex challenges with analytical rigor
• Experience in effectively influencing and leading internal and externalteams
• Ability to manage multiple priorities including requirements gathering, documentation and stakeholder coordination.
• Comfortable working in fast-paced, client-facing environments with evolving priorities.
• Excellent problem solving, and critical thinking skills
• Strong verbal, written, and presentation skills to engage clients, teams, and executives
• Proficiency with project management software, Powerpoint , Sharepoint and MSTeams

Want to learn more about Consulting & Security Services? Check us out on our platform:

https://www.wwt.com/consulting-services

https://www.wwt.com/category/security-transformation

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $72,000 - $90,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.