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Technical Customer Success Manager Jobs in Decatur, IL

ADM

Account Manager - Decatur, IL

Decatur, IL

$70K - $131K/yr

Facilitate and manage product samples and technical document requests and capture all pertinent ... ensure success of the team.Proficient in CRM(SF.com) software, and other programs such as Power ...

MasTec Inc

Project Manager

Decatur, IL · On-site

... customers. This position is ultimately responsible for the project's progress and success ... Provide technical support for construction, including participation in construction planning.

Richards

Warehouse Manager - Decatur, IL

Decatur, IL · On-site

As we continue to grow and seek new ways to better serve our customers, we are constantly looking ... One to two-year technical school; or six months to one year related experience and/or training; or ...

MasTec Inc

Project Manager

Decatur, IL · On-site

... customers. This position is ultimately responsible for the project's progress and success ... Provide technical support for construction, including participation in construction planning.

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Technical Customer Success Manager information

See Decatur, IL salary details

$49.5K

$147.7K

$187.7K

How much do technical customer success manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for technical customer success manager in Decatur, IL is $147,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $175,600.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Technical Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-cost areas may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using specialized tools.

Will AI replace CSM?

AI is unlikely to fully replace Technical Customer Success Managers, as their role involves complex interpersonal skills, strategic problem-solving, and understanding customer needs that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and delivering personalized solutions.

What is a technical Customer Success Manager?

A Technical Customer Success Manager (TCSM) is a professional who helps clients implement and optimize technical products or services, ensuring customer satisfaction and retention. They often possess technical skills, such as knowledge of software, APIs, or cloud platforms, and work closely with both customers and technical teams to resolve issues and improve product usage.

Is being a CSM stressful?

Being a Technical Customer Success Manager can be stressful due to managing client expectations, troubleshooting technical issues, and meeting performance metrics. The role often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, workload and stress levels vary depending on company size, industry, and individual workload management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Decatur, IL? For Technical Customer Success Manager jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Decatur, IL look for? The top searched job categories for Technical Customer Success Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Technical Customer Success Manager jobs? Cities near Decatur, IL with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Decatur, IL as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $147,714 per year, or $71 per hour.
Customer Support Specialist - Decatur, IL

Customer Support Specialist - Decatur, IL

Archer Daniels Midland

Decatur, IL • On-site

$35K - $67K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

ADM rating

7.8

Company rating: 7.8 out of 10

Based on 184 frontline employees who took The Breakroom Quiz

93rd of 356 rated logistics

Job description


Customer Support Representative - Decatur, IL
ADM Carbohydrate Solutions
This is a full time, nonexempt position
This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.
Responsibilities
  • Create excellent relationships with customers and be responsive to their needs
  • Obtain strong working knowledge of ADM products
  • Obtain strong working knowledge of ADM systems
  • Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
  • Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
  • Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
  • Log pertinent case detail within ADM systems to provide transparency to items needing further review
  • Assist with accounts receivable efforts
  • Review various reports to confirm delivery, proper invoicing, etc.
  • Prepare general business correspondence
  • Coordinate other functions as needed
Skills and Qualifications
  • A service-oriented focus on both internal and external customers
  • Strong written and verbal communication skills
  • Ability to collaborate in a team-oriented environment
  • A positive customer centric disposition
  • Proficiency in Microsoft Excel, Word and Outlook
  • The ability to learn web-based and other computer applications as needed
  • Excellent keyboarding skills
  • Bachelor's degree or previous Customer Support experience is preferred
  • Experience using internal systems (i.e. - contract, order, inventory and accounts receivable computer systems) is preferred
  • Decision-making abilities
  • Multitasking
  • The ability to adapt to adapt to a constantly changing environment
  • Attention to detail
  • Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.
Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:110974BR
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
Benefits and Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
  • Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between:

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