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Technical Customer Success Manager Jobs in Decatur, IL

Great Clips

Salon Manager

Decatur, IL · On-site

Job stability and a steady flow of customers driven by the marketing of the largest hair salon ... success * Exclusive discounts on professional salon tools and products * Leadership and technical ...

Great Clips

Salon Manager

Decatur, IL

Job stability and a steady flow of customers driven by the marketing of the largest hair salon ... success * Exclusive discounts on professional salon tools and products * Leadership and technical ...

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

We deliver value through deep technical, commercial, and operational excellence that is backed by ... Partnering with sales, this role manages customer relationships and sets expectations to ensure ...

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

We deliver value through deep technical, commercial, and operational excellence that is backed by ... Partnering with sales, this role manages customer relationships and sets expectations to ensure ...

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

We deliver value through deep technical, commercial, and operational excellence that is backed by ... Partnering with sales, this role manages customer relationships and sets expectations to ensure ...

ADM

Account Manager - Decatur, IL

Decatur, IL

$70K - $131K/yr

Facilitate and manage product samples and technical document requests and capture all pertinent ... ensure success of the team.Proficient in CRM(SF.com) software, and other programs such as Power ...

MasTec Inc

Project Manager

Decatur, IL · On-site

... customers. This position is ultimately responsible for the project's progress and success ... Provide technical support for construction, including participation in construction planning.

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Decatur, IL

Technical Customer Success Manager information

See Decatur, IL salary details

$49.5K

$147.7K

$187.7K

How much do technical customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical customer success manager in Decatur, IL is $147,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $175,600.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Decatur, IL? For Technical Customer Success Manager jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Decatur, IL look for? The top searched job categories for Technical Customer Success Manager jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Technical Customer Success Manager jobs? Cities near Decatur, IL with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Decatur, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $147,714 per year, or $71 per hour.

Grain Sales Manager

Grain and Protein Technologies

Assumption, IL • On-site

$130K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

The Manager - Grain Sales (Farm & Commercial) leads a team of 4-7 District Sales Managers (DSMs) to deliver profitable revenue growth across both farm and commercial grain markets. This role owns regional performance by driving disciplined execution across a unified go-to-market strategy, delivering results through dealer networks, commercial contractors, and direct engagement with key accounts.
This leader is responsible for executing across three core growth levers: new dealer and contractor development, new product adoption, and share-of-wallet expansion, while also supporting strategic account engagement and commercial market growth.
The Manager operates as a hands-on field leader, spending 50-80% of time in the field coaching DSMs, engaging dealers and contractors, and supporting execution with key customers. This role reports to the Director of Sales and plays a critical role in aligning farm and commercial strategies into a single, high-performing regional sales engine.
Your Impact & Responsibilities
Team Leadership & Field Sales Execution
  • Lead, coach, and develop a team of 4-7 DSMs across multiple geographies and market segments
  • Spend 50-80% of time in the field driving execution, reinforcing standards, and coaching in real-time
  • Establish clear expectations, operating rhythms, and accountability for results
  • Conduct regular field reviews to elevate individual and team performance
  • Own regional revenue performance and delivery across farm and commercial segments
  • Exercise discount and pricing authority within defined guidelines
  • Balance growth and profitability, ensuring disciplined decision-making
  • Ensure strong pipeline management, forecasting accuracy, and visibility to results
  • Coach DSMs on value-based selling, margin discipline, and customer prioritization

Dealer & Commercial Network Strategy
  • Evaluate dealer and contractor coverage to identify gaps, overlaps, and growth opportunities
  • Lead efforts to recruit, onboard, and develop high performing dealers and commercial contractors aligned to strategic needs
  • Partner with DSMs to improve or transition underperforming dealers
  • Build a dealer and contractor network capable of supporting long-term growth objectives

Develop & Execute Growth Strategies
  • Partner with Business Development Manager to drive execution of company growth priorities:
    • Existing dealer growth through share of wallet and geographic expansion
      • Drive disciplined account planning and execution across the region
      • Coach DSMs to identify and capture cross-sell and upsell opportunities
      • Strengthen alignment and commitment with key dealer partners
    • New dealer and contractor recruitment and conversion
    • New product adoption
      • Ensure effective rollout and adoption of new products
      • Align DSMs and dealers around product priorities and growth expectations
      • Provide structured field feedback to improve product and go-to-market execution

Dealer Relationships & Market Leadership
  • Build and maintain relationships with key dealer principals, contractors and key strategic accounts
  • Act as a senior point of contact for high-impact partnerships
  • Reinforce company credibility and commitment in the market

Cross-Functional Collaboration
  • Partner with Marketing, Product, and Operations to improve outcomes
  • Share market insights to refine strategy and execution
  • Identify and remove barriers that limit ease of doing business with dealers and contractors.
  • Promote a culture of transparency, collaboration, and continuous improvement
  • Your Experience and Qualifications
  • 7+ years of sales experience, including leadership of field sales teams
  • Proven success managing and growing revenue through dealer/distribution networks
  • Experience in agriculture or commercial construction strongly preferred
  • Demonstrated success in network development, account growth, and sales territory leadership
  • Strong coaching, communication, and performance management skills
  • Ability and willingness to travel extensively (50-80% field-based role)

Compensation and Benefits
Base Salary: $130,000 - $170,000 annually, plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.
Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.
Your Workplace and Travel
You will be working a remote/field based role, with travel throughout North America to meet with commercial contractors, end users and internal teams. Expected travel to be 50%-80%.

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